2/10 - Terrível
Sophie
Viagem em grupo
17 de ago. de 2025
I had non stop problems with my stay with the X hotel - thought for Brighton it was reasonably priced with the room being for 5-6 people ‘DELUXE’ family room but when we arrived it was a box room with dangerous wobbly staircase we literally had to crawl up to get to a loft room where we had to crawl to the beds too. The beds were hard, 1 plug socket upstairs. Definitely NOT the room advertised we booked. The walls were half painted, dirt & dust all over the floors, a bathroom door that didn’t shut. A kitchen the width of my arm basically in a cupboard. It’s the most shocking room I’ve ever seen especially for the £300 price for 2 nights. On top of all that I was asked to pay multiple fees for ‘insurance’ and ‘breakage’ deposit. DO NOT put your card details outside of Expedia as Expedia mentions because they will start randomly charging your card. I was charged for the room again too so all in all around £650 was taken out of my account which set me back for my stay in Brighton. Eventually after many calls and hours later (ruining the whole of our first day in Brighton) they refunded the duplicate room rate but not the rest. Getting hold of any staff from this property is mission impossible. Even weeks before our stay unanswered questions and only automated message we had was when they wanted money. Never have I been so disgusted with a service & have put in a complaint as we should be refunded. Photos taken to prove all of this.




Sophie
Hospedou-se por 2 diárias em jul. de 2025