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Avaliações de Red Roof Inn Houston – Spring North

2 out of 5
Red Roof Inn Houston – Spring North
20543 Interstate 45, Spring, TX

Avaliações

7,2

Boa

Nota 10 - Excelente. 90 de 259 avaliações" "
Nota 8 - Boa. 68 de 259 avaliações" "
Nota 6 - Ok. 39 de 259 avaliações" "
Nota 4 - Insatisfatória. 28 de 259 avaliações" "
Nota 2 - Terrível. 34 de 259 avaliações" "

7,6/10

Limpeza

7,8/10

Serviço e funcionários

7,0/10

Comodidades

7,4/10

Condições e instalações da propriedade

7,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Barbara

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Comfortable and clean. Staff are very nice. Looks to have been recently painted. Shower curtain and linens all seem new. Shower soap is really good! The Inn is located right next to frontage road and traffic is heavy at times. But has a Starbucks within a short walking distance next door. Overall a good stay.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Olivia RediResponse Specialist em 29 de abr. de 2024
Hello Barbara, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Houston – Spring North. We welcome your 5/5 score and are happy to hear you had a great encounter with us, especially regarding comfortable and clean rooms, our nice staff and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - Excelente

Michael

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great
Hospedou-se por 1 diária em abr. de 2024
Resposta de Samantha RediResponse Specialist em 28 de abr. de 2024
Dear Michael,Thank you for taking the time to write a review of your stay at the RED ROOF INN HOUSTON - SPRING NORTH. It's so heartwarming to hear that you had a great experience with us. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Michael

Pontos positivos: Comodidades
Great stay
Hospedou-se por 1 diária em abr. de 2024
Resposta de Samantha RediResponse Specialist em 28 de abr. de 2024
Dear Michael,Thank you for taking the time to write a review of your stay at the RED ROOF INN HOUSTON - SPRING NORTH. I am happy you had a great stay, prompting your 5/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

4/10 - Insatisfatória

Todd, Tyler

Pontos negativos: Limpeza e condições e instalações da propriedade
The room had a really weird smell. The water pressure was low and the bed was uncomfortable.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tianna RediResponse Specialist em 25 de abr. de 2024
Dear Todd, Thank you for taking the time to tell us about your experience at the Red Roof Inn Houston – Spring North. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor of the room and the water situation. It is our primary aim to provide you with a five-star experience, and it is disheartening to hear that this is not the impression we left you with.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tianna RediResponse Specialist em 23 de abr. de 2024
Hello Michael,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Houston – Spring North. It is so rewarding to read that you enjoyed our location, prompting your 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 - Excelente

Michael

Love it here
Hospedou-se por 1 diária em abr. de 2024
Resposta de Toni-Ann RediResponse Specialist em 18 de abr. de 2024
Thank you for giving us a 5 out of 5 score on our review, Micheal. We appreciate you taking the time to do a survey, as it’s encouraging to know that we are doing a great job for our guests.We hope you choose to stay with us again here at our Red Roof Inn Houston Spring North.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 - Ok

Yomicka

Hospedou-se por 1 diária em fev. de 2024
Resposta de Chirell RediResponse Specialist em 7 de abr. de 2024
Dear Yomicka,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Houston – Spring North and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

2/10 - Terrível

Larry

Viagem de negócios
Pontos negativos: Comodidades e condições e instalações da propriedade
I am not a complainer. But this stay was a terrible experience. The king bed was hard. The 3 pillows were basically like flat bricks that couldn’t be adjusted to make them more comfortable. There was a roach in the bathroom. The air conditioner thermostat kept reading the cold air it was producing, and constantly shut off. It was not reflecting the much warmer, uncomfortably warm air in the room. Topping this entire thing off was the overly loud traffic noise. The hotel is right by the highway, like every other hotel in our solar system. I have never been bothered by traffic noise in a hotel before. Finally after failing at every attempt to get comfortable, at 3am, I gave up and I went and slept in my truck.
Hospedou-se por 1 diária em mar. de 2024

4/10 - Insatisfatória

Sidney

Viagem de negócios, Viagem a dois
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
The room had roaches...
Hospedou-se por 1 diária em fev. de 2024
Resposta de OnielRediresponse Specialist em 2 de mar. de 2024
Hi Sidney,Thank you for taking the time to write a review of your stay at the Red Roof Inn Houston – Spring North. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,RedRoof Management

10/10 - Excelente

Wilbert

Viagem de negócios, Viagem com animais de estimação, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel also allow pets for free
Resposta de Toni-Ann RediResponse Specialist em 27 de fev. de 2024
Dear Wilbert,Thank you for being a guest here at our Red Roof Inn Houston Spring North. We are happy to have been able to provide you with a great pet friendly stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 - Excelente

Fidel

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The lady at check-in was GREAT! She was courteous and professional and made me feel welcomed. The room was clean and everything in working order.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Toni-Ann RediResponse Specialist em 25 de fev. de 2024
Dear Fidel,Thank you for choosing to stay at our Red Roof Inn Houston Spring North. We always enjoy hearing about the positive experiences our guests have at our hotels and we're happy to know that we are able to provide you with a clean room and great experiences. Feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 - Excelente

Terrance

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice clean
Hospedou-se por 1 diária em fev. de 2024
Resposta de Nishaye RediResponse Specialist em 16 de fev. de 2024
Hello Terrance, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Houston – Spring North. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Carlos

Hospedou-se por 1 diária em fev. de 2024
Resposta de Sharma RediResponse Specialist em 21 de mar. de 2024
Dear Larry, We are sorry to hear about your recent experience at the RED ROOF INN HOUSTON - SPRING NORTH. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to the comfortability of the bed and pillows, the insect you reported, faulting A/C unit, and the other highlighted concerns. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your concerns. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist

8/10 - Boa

Alice

Hospedou-se por 1 diária em jan. de 2024
Resposta de Chirell RediResponse Specialist em 24 de jan. de 2024
Dear Alice,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Houston – Spring North and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

2/10 - Terrível

JN

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Karrissa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very quiet bed was comfy and clean
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Toni-Ann RediResponse Specialist em 2 de jan. de 2024
Hello Karrissa,Thank you for being a guest here at our Red Roof Inn. It is rewarding to see your 5/5 score and to know that our comfortable beds, plus our clean and quiet environment met your expectations. At Red Roof it is our primary aim to provide our guests with a satisfactory stay and it seems that was achieved for you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

6/10 - Ok

Jenny

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Floor in the room was filthy. My sons feet were black after walking on it for a few minutes. Hairs on the sheets and in the sink. Roaches crawling on the wall. Beds were very uncomfortable and hard as a rock.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Toni-Ann RediResponse Specialist em 2 de jan. de 2024
Dear Jenny,Thank you for taking the time to tell us about your experience at the Red Roof Inn. The issues that you've brought to my attention regarding bugs in the room, an uncleaned floor, hair on the sheets and the comfortability of the bed not meeting your expectations are unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Red Roof Management

2/10 - Terrível

Ronald

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The worst
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Toni-Ann RediResponse Specialist em 2 de jan. de 2024
Hello Ronald, Thank you for taking the time to complete our guest survey. Myself and the staff at the Red Roof Inn are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. We hope you have a good day.Sincerely, Red Roof Management

2/10 - Terrível

jason

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Resposta de OnielRediresponse Specialist em 7 de fev. de 2024
Hi Jason,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Houston – Spring North. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 - Terrível

Devion

Viagem com a família
Pontos negativos: Limpeza e serviço e funcionários
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Linton RediResponse Specialist em 16 de dez. de 2023
Hello Devion, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Toni-Ann RediResponse Specialist em 21 de nov. de 2023
Hello Valued Guest,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Tramond

Hospedou-se por 1 diária em out. de 2023
Resposta de Olivia RediResponse Specialist em 9 de nov. de 2023
Thank you, Tramond, for taking a moment to complete our survey. The staff at the Red Roof Inn Houston – Spring North and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 - Boa

David

Pontos positivos: Limpeza
Hospedou-se por 1 diária em set. de 2023
Resposta de Oshane RediResponse Specialist em 2 de out. de 2023
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 - Boa

Jessica, spring

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
I can’t really complaint for the price the place is good. Just a weird smell. The personal is nice and the room was okay.
Hospedou-se por 1 diária em set. de 2023
Resposta de Xao Red Roof Management RediResponse Specialist em 28 de set. de 2023
The team at our Red Roof Inn Houston – Spring North would like to thank you for sharing your feedback with us, Jessica. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our good prices and nice personnel, along with our satisfactory rooms delighted us. As it pertains to the described smell, your feedback may be taken into consideration going forward.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to host you at any of our Red Roof locations again.Faithfully,XaoRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Donisha

Hospedou-se por 1 diária em set. de 2023
Resposta de Xao Red Roof Management RediResponse Specialist em 5 de out. de 2023
Thank you for sharing your 5/5 rating with us, Donisha. Our staff at the Red Roof Inn Houston – Spring North was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Michelle

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great place for the price
Hospedou-se por 1 diária em ago. de 2023
Resposta de Oshane RediResponse Specialist em 1 de set. de 2023
Hello Michelle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 - Boa

Adrian

Hospedou-se por 1 diária em ago. de 2023
Resposta de Sharma RediResponse Specialist em 24 de ago. de 2023
Hello Adrian,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 - Excelente

cedric

Pontos positivos: Comodidades
The room was clean and the housekeeper was great.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Sharma RediResponse Specialist em 13 de ago. de 2023
Dear Cedric,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HOUSTON - SPRING NORTH. I am happy to hear that you found your room to be clean and our housekeeping staff to be great resulting in a 5/5 score. Thank you again for your kind words. The staff and I would love to provide you with another great stay in the future.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 - Boa

LouElla

Hospedou-se por 3 diárias em ago. de 2023
Resposta de LaTunde Murrant. Rewards Specialist em 31 de ago. de 2023
Hello LouElla, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - Boa

Xavier

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Sharma RediResponse Specialist em 11 de ago. de 2023
Hello Xavier,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 - Excelente

LouElla

Hospedou-se por 2 diárias em ago. de 2023
Resposta de LaTunde Murrant. Rewards Specialist em 31 de ago. de 2023
Hello LouElla, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - Boa

LouElla

Hospedou-se por 3 diárias em ago. de 2023
Resposta de LaTunde Murrant. Rewards Specialist em 31 de ago. de 2023
Hello LouElla, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - Boa

LouElla

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Customer service is great
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Xao RediResponse Specialist em 31 de jul. de 2023
Thanks for sharing your feedback with us, LouElla. The staff at our Red Roof Inn Houston – Spring North were elated to see that we earned your 4/5 score. You mentioned that our customer service was great, which delighted us.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Respectfully,XaoRediResponse Specialist

2/10 - Terrível

Charles

Hospedou-se por 1 diária em jul. de 2023
Resposta de Sharma RediResponse Specialist em 11 de ago. de 2023
Hello Charles, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great staff and property managers
Hospedou-se por 1 diária em jul. de 2023
Resposta de Xao RediResponse Specialist em 23 de jul. de 2023
The team at our Red Roof Inn Houston – Spring North would like to thank you for sharing your feedback with us, David. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our great staff and property managers delighted us.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us again in the future. Faithfully,XaoRediResponse Specialist

6/10 - Ok

Richard

Hospedou-se por 1 diária em jun. de 2023

6/10 - Ok

Nick

Hospedou-se por 1 diária em jun. de 2023
Resposta de Dannielle Rediresponse Specialist em 26 de jun. de 2023
Hello Nick, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

2/10 - Terrível

Nichole

Viagem em grupo
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jun. de 2023
Resposta de Oshane RediResponse Specialist em 16 de jun. de 2023
Hello Nichole, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 - Boa

Deborah

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Serviço e funcionários
There should be better cleanup practices of the pet walk area. People are not considerate of others, and don’t pick up after their dogs.
Hospedou-se por 1 diária em mai. de 2023
Resposta de Olivia RediResponse Specialist em 9 de mai. de 2023
Dear Deborah,Thank you for taking the time to tell us about your experience at the RED ROOF INN HOUSTON - SPRING NORTH. We value you as our guest and welcome your 4/5 score. However, I am sorry that your experience did not meet your expectations. You indicated that there should be better cleanup practices of the pet walk area. As it relates to our pet policy, we advise our pet owners to be considerate and clean up after their pets. However, it seems this is not being honored by all guests. Please accept our apologies for any inconvenience this may have caused. We appreciate your feedback as we strive to continuously seek ways to improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Olivia RediResponse Specialist

10/10 - Excelente

Ahmier

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall nice staff. Understanding and in my time of need they gave mea room at a price that I could afford in order to stay awhile and I’ll forever be grateful to them. Blessings
Hospedou-se por 1 diária em abr. de 2023
Resposta de Xao RediResponse Specialist em 18 de abr. de 2023
Thanks for sharing your feedback with us, Ahmier. The staff at our Red Roof Inn Houston – Spring North were elated to see that we earned your 5/5 score. We were delighted to read that our nice staff aided you in getting a well priced room.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us again in the future. Faithfully, XaoRediResponse Specialist

4/10 - Insatisfatória

Gustavo

pEOPLE OUSIDE STAYS LATE DRINKING AND TALKING COULD NOT SLEEP WELL
Hospedou-se por 1 diária em abr. de 2023
Resposta de Xao RediResponse Specialist em 17 de abr. de 2023
Thanks for sharing your feedback with us, Gustavo. The team at our Red Roof Inn Houston – Spring North was saddened to see that we failed to provide you with a satisfactory stay. You stated that you were not able to sleep well due to other persons outside, which hindered your stay. As such, your feedback will be kept into consideration going forward.Thanks to your feedback, we can work towards making improvements. It would be our pleasure to provide you with better stays going forward.Best wishes,XaoRediResponse Specialist

10/10 - Excelente

Donald

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mar. de 2023
Resposta de Sharma RediResponse Specialist em 21 de mar. de 2023
Hello Donald,Thank you for taking a moment to leave a review. Myself and the staff at theRED ROOF INN HOUSTON - SPRING NORTH appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRediResponse Specialist

10/10 - Excelente

Claudia

Viagem de negócios, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great stay , very clean
Hospedou-se por 1 diária em mar. de 2023
Resposta de Tianna RediResponse Specialist em 6 de mar. de 2023
Hello Claudia,Thank you for taking the time to write a review of your stay at the Red Roof Inn Houston – Spring North. The staff and I were happy to see we met your expectations prompting a 5/5 score. We sincerely appreciate your feedback and are happy to hear you had an excellent stay with us, especially regarding that you enjoyed the spotlessness of your room. Our goal is to provide clean and comfortable accommodations for all our guests and we're proud to have achieved that with your visit.Thank you again for your kind words. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,Tianna RediResponse Specialist

10/10 - Excelente

Johnathan

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2023
Resposta de Madison (RediResponse Specialist) em 28 de mar. de 2023
Hi Johnathan! We're proud to have earned your perfect 5/5 rating following your stay. It's great to know you enjoyed your visit. Should you return to the Houston- Spring North area again, we hope you'll consider lodging with us.

10/10 - Excelente

Johnathan

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
I liked everything nice ,clean an well lit outside at night
Hospedou-se por 1 diária em fev. de 2023
Resposta de Toni-Ann RediResponse Specialist em 1 de mar. de 2023
Hi Johnathan,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your comments and are happy to hear you had a great stay with us, especially regarding the cleanliness of your room and our location being well lit. Your feedback is very important to us, so thank you for sharing.Thank you again for choosing RED ROOF INN HOUSTON - SPRING NORTH. We hope to see you again soon.Sincerely,Toni-AnnRediResponse Specialist

10/10 - Excelente

Yanitza

Hospedou-se por 2 diárias em fev. de 2023
Resposta de Madison (RediResponse Specialist) em 28 de mar. de 2023
Thank you for your 5/5 rating, Yanitza. We're so glad you enjoyed your visit and hope to see you again soon!

2/10 - Terrível

Tisha

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2023
Resposta de Madison (RediResponse Specialist) em 28 de mar. de 2023
Hi Tisha! I'm sorry your stay resulted in a 1/5 rating. Please know we value your business and would love the chance to show you a better stay the next time to return to our area.

2/10 - Terrível

Tisha

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lady at the front desk told me to cancel my booking due to not having running water.
Hospedou-se por 1 diária em fev. de 2023
Resposta de Toni-Ann RediResponse Specialist em 27 de fev. de 2023
Hello Tisha,Thank you for taking the time to tell us about your experience at the RED ROOF INN HOUSTON - SPRING NORTH. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. Please accept our sincerest apologies for the issue you described regarding having to cancel your reservation. We value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Toni-AnnRediResponse Specialist

4/10 - Insatisfatória

Barbara

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
It was noisy outside. There was no hot water. The water pressure was really low.
Hospedou-se por 1 diária em fev. de 2023
Resposta de Oniel Rediresponse Specialist em 24 de fev. de 2023
Hello Barbara,Thank you for the feedback about your recent stay at our hotel. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating for the RED ROOF INN HOUSTON - SPRING NORTH. You indicated that there's no hot water and the water pressure was really low. To uphold our company's high standards your encounter will be shared with management to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

10/10 - Excelente

Michelle

Hospedou-se por 1 diária em fev. de 2023
Resposta de Samantha RediResponse Specialist em 14 de fev. de 2023
Thanks for sharing this perfect rating, Michelle. Myself and the staff at the Red Roof Inn Houston – Spring North were over the moon when we saw your 10/10 score following your stay. Our aim is to deliver a positive experience for all our guests and we're happy to have achieve that with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.Thank you again for sharing your rating and we can’t wait to see you under our roof soon, where we can provide you with another phenomenal experience. Sincerely, SamanthaRediResponse Specialist