Recepção

Avaliações de Sonesta Essential La Porte

2.5 out of 5
Sonesta Essential La Porte
11003 Fairmont Parkway, La Porte, TX

Avaliações

7,4

Boa

Nota 10 - Excelente. 225 de 710 avaliações" "
Nota 8 - Boa. 235 de 710 avaliações" "
Nota 6 - Ok. 106 de 710 avaliações" "
Nota 4 - Insatisfatória. 73 de 710 avaliações" "
Nota 2 - Terrível. 71 de 710 avaliações" "

7,8/10

Limpeza

8,0/10

Serviço e funcionários

7,0/10

Comodidades

7,4/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Andre

Pontos positivos: Limpeza e serviço e funcionários
Básico que atendeu
Hotel americano básico, limpo com o básico usual. Cafe da manhã bom para o padrão continental. Não que mais interessou foi a localização próxima ao escritório.
Hospedou-se por 4 diárias em jun. de 2018

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
HOTEL RAZOAVEL
PERTO DO CENTRO ESPACIAL E kEMAH

8/10 - Boa

Antonio Marques, Brazil

Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Honest Hotel for business
The hotel is located right in the middle of the industrial area, and a little bit far from the downtonw area (40 minutes by car). It is always clean, but in one of the days no one even touched my room for cleaning, what was a surprise to me when I came back late at night tired to sleep (had to organize my own bed). In the end, I was basically thrown away by the hotel front desk, which didn't show any comprehension to the fact I was leaving to another country and asked for 1 hour more to organize my stuff; ok, this is a hotel right, but they should be more comprehensive with international customers.

2/10 - Terrível

Guadalupe

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
The advertisement says the hotel includes breakfast but no breakfast served at all Also says pool included but the pool room has no a/c and the room is extremely hot and the chlorine in the pool is extremely strong, damaging to the eye.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Jack Patel em 27 de mai. de 2024
Thanks for taking the time to review your recent stay with us. We'd like to apologize for any inconvenience you experienced as a guest. we hold ourselves to a high standard and plan to give this issue the attention it deserves. It's valued guests like you who are always driving us to be better, and we appreciate your brining this to our attention.

6/10 - Ok

Isiah

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel was nice, clean, & the staff were welcoming. However, on another note I would not stay again. It was false advertisement for the breakfast. There was no continental breakfast. They handed out brown paper bags with an apple/banana, granola bar, water & napkins & When I went to shower it smelled like urine.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Jack Patel em 26 de mai. de 2024
After reading your review, we're disappointed to learn that we fell short of your expectations. We're constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we'll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.

2/10 - Terrível

Poul

Hospedou-se por 3 diárias em abr. de 2023

2/10 - Terrível

Henrik

Hospedou-se por 1 diária em mai. de 2023
Resposta de BradF em 29 de mai. de 2023
Hi HenrickThanks for leaving a review. Please let us know how we can improve.

10/10 - Excelente

Margaret

Hospedou-se por 5 diárias em mai. de 2023
Resposta de BradF em 26 de jun. de 2023
Thanks so much Margret. It is greatly appreciated.

2/10 - Terrível

Carroll, Cherokee Village

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Business was closed, no rooms available
Hospedou-se por 2 diárias em abr. de 2023
Resposta de Quality Inn & Suites La Porte em 4 de mai. de 2023
We're sorry to hear this. Thank you for your feedback.

2/10 - Terrível

Rachele

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2023
Resposta de BradF em 29 de mai. de 2023
Hi Rachel,Sorry to hear about your stay. Please let us know how we may improve next time.Thanks

4/10 - Insatisfatória

Robert

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em abr. de 2023
Resposta de Quality Inn & Suites La Porte em 4 de mai. de 2023
We're sorry you were unhappy. Thank you for being a guest at the Quality Inn & Suites La Porte.

2/10 - Terrível

Citabria

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2023
Resposta de Quality Inn & Suites La Porte em 13 de abr. de 2023
Thank you for staying with us. We're sorry we did not meet you expectations.

8/10 - Boa

Shari

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em abr. de 2023
Resposta de Quality Inn & Suites La Porte em 10 de abr. de 2023
Thank you for the wonderful review and for taking the time to share your feedback with us!  Our priority is customer service and we are ecstatic that we met that mark! If you ever find that we need to make improvements please let us know. Your feedback is always appreciated here.

8/10 - Boa

TaShiauna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em abr. de 2023
Resposta de Quality Inn & Suites La Porte em 10 de abr. de 2023
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

4/10 - Insatisfatória

Claudia, Berryville

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Was very dirty carpet aweful in hallways there was a black work glove under my bed so creepy
Hospedou-se por 1 diária em mar. de 2023
Resposta de Quality Inn & Suites La Porte em 1 de abr. de 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the cleanliness of your room. We have shared your concerns with the General Manager for their immediate attention,

10/10 - Excelente

Jennifer

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em mar. de 2023
Resposta de Quality Inn & Suites La Porte em 29 de mar. de 2023
Here at the Quality Inn & Suites La Porte, we are committed to making our services and experiences enjoyable for everyone. We welcome your comments, Jennifer and look forward to welcoming you back again soon!

6/10 - Ok

Katrina

Viagem com a família
Hospedou-se por 1 diária em mar. de 2023
Resposta de Quality Inn & Suites La Porte em 29 de mar. de 2023
Katrina, your satisfaction is important to us, let us know why you are unhappy. This gives us a chance to make improvements needed. Thank you for being our guest.

8/10 - Boa

sherry

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
The staff was great! And the hotel and our room was good. The only negative thing I have to say is that this could be a BEAUTIFUL hotel, IF the money was spent to update everything! Carpet was old and worn, t.v.'s we're too small, and the drain in our bathroom had a awful smell. And you had to run the water for 20 minutes or so before you had hot water....If money was spent to update fixtures,t.v.'s, carpet, paint, etc....AND the indoor pool could be AWESOME, but it was cloudy and ice cold....If heated and clean, would be a great asset to this hotel. The marble floor and chandelier in the lobby were breathtaking....Just UPDATE PLEASE and probably would triple your business...
Hospedou-se por 3 diárias em mar. de 2023
Resposta de Quality Inn & Suites La Porte em 27 de mar. de 2023
We appreciate your feedback, Sherry. Thank you for being our guest and sharing your experience. We look forward to seeing you again soon!

6/10 - Ok

NORMAN D

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Dirt in corners.
Hospedou-se por 2 diárias em mar. de 2023
Resposta de Quality Inn & Suites La Porte em 21 de mar. de 2023
Your concerns in regard to cleanliness has been shared with the housekeeping team. Thank you for your business.

2/10 - Terrível

Donna

Hospedou-se por 1 diária em mar. de 2023
Resposta de Quality Inn & Suites La Porte em 7 de abr. de 2023
We're sorry you were unhappy. In the future please let us know at the front desk is there is something that needs to be fixed or if you would like another room, if we have availability we would be happy to accommodate you.

4/10 - Insatisfatória

Terrance

Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em mar. de 2023
Resposta de Quality Inn & Suites La Porte em 18 de mar. de 2023
We apologize for any inconvenience caused during your stay at the Quality Inn & Suites La Porte. Please let us know how we can make any necessary improvements and we hope to welcome you back again soon.

8/10 - Boa

Favian

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Comodidades
I liked the stairs at front that go to second floor it gave it a nice look
Hospedou-se por 2 diárias em mar. de 2023
Resposta de BradF em 14 de mar. de 2023
Thanks Favia,Glad to hear enjoyed the stairs

8/10 - Boa

rohit

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Nice and clean rooms. Limited breakfast menu
Hospedou-se por 1 diária em mar. de 2023
Resposta de BradF em 14 de mar. de 2023
Hi Rohit,Thanks for the great review. Will take a look at the breakfast

10/10 - Excelente

joon

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Nothing
Hospedou-se por 1 diária em fev. de 2023
Resposta de Quality Inn & Suites La Porte em 1 de mar. de 2023
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários e conforto do quarto
It was a comfortable stay and the room was clean except for the old carpeting in the room and hallways. The breakfast was disappointing with only egg and potatoes (no meats) along with the usual breakfast foods. The orange juice was watered down even after the staff had changed it. Aside from this, the staff was attentive at check in and check out.
Hospedou-se por 1 diária em fev. de 2023
Resposta de Quality Inn & Suites La Porte em 22 de fev. de 2023
Thank you for your feedback. We hope to welcome you back again in the near future.

2/10 - Terrível

Emily

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e conforto do quarto
Disgusting. But, when it’s the only available one in town what other option do you have?
Hospedou-se por 2 diárias em fev. de 2023
Resposta de Quality Inn & Suites La Porte em 22 de fev. de 2023
We regret we were unable to provide you with a satisfactory stay as we never want our guests to leave with an unfavorable opinion. Thank you for being our guest.

4/10 - Insatisfatória

Luz

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Stolen medication
The hotel and service were fine. However, someone stole some of my medication that was left in the room. I had the pills in a daily flip top organizer and two of the pills disappeared. My own fault? Perhaps. But who would be stupid enough to take pills when they don’t even know what they are for?? The pills cost eleven dollars each and I need them to live. Fortunately I still had enough for the trip. Also, how much does one have to spend to get a toilet seat that isn’t loose and wobbly? The toilet ran water continuously and was not repaired during the four days we were there even though the problem was reported on the first day. The bathroom door was also in shabby condition and repaired with duck tape. Overall, pretty disappointed.
Hospedou-se por 2 diárias em dez. de 2022
Resposta de Quality Inn & Suites La Porte em 2 de jan. de 2023
We're sorry to hear that you have missing pills and we hope you found them. Thank you for your feedback.

4/10 - Insatisfatória

Patricia Indra

Pontos negativos: Limpeza
Hospedou-se por 10 diárias em nov.. de 2022

4/10 - Insatisfatória

CHERYL, HOUSTON

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2022

10/10 - Excelente

CHERYL, HOUSTON

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Lamps had rust on them, doors were dirty, door handle was dirty....need a few upkeeps
Hospedou-se por 1 diária em out. de 2022
Resposta de Quality Inn & Suites La Porte em 17 de out. de 2022
Thanks for staying with us, Cheryl. We appreciate your concerns and we will be addressing them. We hope to welcome you back again in the near future.

10/10 - Excelente

Chris

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2022
Resposta de Quality Inn & Suites La Porte em 10 de set. de 2022
Thank you for a great review! I'm pleased that you found our hotel to be welcoming and comfortable. We try to think of everything that would contribute to a great stay for our guests! Thanks again and please stay with us again when you are in the area.

10/10 - Excelente

Vivek

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Staff was humble and very helpful. Thank you.
Hospedou-se por 2 diárias em set. de 2022
Resposta de Quality Inn & Suites La Porte em 9 de set. de 2022
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel! We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 - Terrível

Donna

I was nooking for sawyer michigan not texas. Dont know how my reservation ended up in texas. I didnt notice it on my confirmation. I never put texas anywhere so how did it get there. Just lost ny money.y
Hospedou-se por 2 diárias em set. de 2022
Resposta de Quality Inn & Suites La Porte em 9 de out. de 2022
We're sorry for the inconvenience. Thank you for your feedback.

8/10 - Boa

nick

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was friendly and everything was clean.. My toilet was stopped up one day and i asked the front desk to take care of it one morning and when returned that night it had not been done.
Hospedou-se por 4 diárias em ago. de 2022
Resposta de Quality Inn & Suites La Porte em 5 de set. de 2022
Thank you for sharing your feedback. We have sent your concerns to the General Manager for their attention. We hope to have another opportunity to serve you again in the future.

2/10 - Terrível

J

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
No hot water No fresh towels Had to check out a day early !!
Hospedou-se por 4 diárias em ago. de 2022
Resposta de Quality Inn & Suites La Porte em 31 de ago. de 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - Insatisfatória

Kishton

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
If everything worked it would be a five star. The rooms had no warm blankets and I can’t say anything I really liked ..
Hospedou-se por 3 diárias em ago. de 2022
Resposta de Quality Inn & Suites La Porte em 18 de ago. de 2022
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.

10/10 - Excelente

Oluwakemi

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good people good service. My children like the place
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Quality Inn & Suites La Porte em 6 de ago. de 2022
Thank you for sharing your experience with us! We do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

10/10 - Excelente

Esteban

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em jul. de 2022

10/10 - Excelente

Amanda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very friendly, place was very clean!
Hospedou-se por 1 diária em jul. de 2022
Resposta de Quality Inn & Suites La Porte em 1 de ago. de 2022
Thank you for taking the time to share your experience with us, Amanda. We truly appreciate your support and we look forward to welcoming you back again soon!

6/10 - Ok

lorena

Viagem com família e crianças pequenas
Pontos positivos: Limpeza
Well this place was decent, some staff were friendly others were not, depends on who is check you in, rooms were clean, small but decent, if you are ever looking for a small decent hotel this one was be it, also the whole reserve now pay later its not real, had the pay the full total once I got there first day, since pool is in doors its freezing cold, the vent to let out the smell of pool (strong smell) also the hotel did have a smell like toxic almost like pesticide, but over all it was okay I got a room with 2 beds, I like that down the street there was a beach, plus there are a lot of warehouses down there that give out a lot of pollution.
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Quality Inn & Suites La Porte em 26 de jul. de 2022
Thank you for your review of our hotel. I'm happy that it was a good stay and that you rested well. We would be happy to see you again when you are in our area.

10/10 - Excelente

Keiri

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Good
Hospedou-se por 1 diária em jul. de 2022
Resposta de Quality Inn & Suites La Porte em 8 de jul. de 2022
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

10/10 - Excelente

Lorraina

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was very friendly and great expierance overall. The house keeping where amazing.
Hospedou-se por 4 diárias em jul. de 2022
Resposta de Quality Inn & Suites La Porte em 7 de jul. de 2022
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

2/10 - Terrível

Samuel

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
No have room
Hospedou-se por 3 diárias em jul. de 2022
Resposta de Quality Inn & Suites La Porte em 7 de jul. de 2022
Thank you for your feedback. We're sorry you were unhappy.

10/10 - Excelente

GILBERTO

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Quality Inn & Suites La Porte em 6 de jul. de 2022
Thank you for taking the time to tell us about your experience. Customer experience and satisfaction are our priorities. Thank you for choosing our hotel, and we look forward to your next visit with us.

2/10 - Terrível

Isaiah

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Stayed for 3 nights. The bathroom doors, toilet, and ceilings were all dirty. The ceiling above the bed looked like it had mold spots. The jacuzzi tub was also dirty so we couldn’t even use it. Our room door also wouldn’t shut without being slammed possibly waking neighbors. Would never come back to this location.
Hospedou-se por 3 diárias em jul. de 2022
Resposta de Quality Inn & Suites La Porte em 6 de jul. de 2022
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 - Excelente

Billy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The lady that works at the front desk her name is miracle therefore she is a very nice person she did everything in possible to make her stay very pleasant. I would definitely recommend everyone to syay here!!
Hospedou-se por 2 diárias em jun. de 2022
Resposta de Quality Inn & Suites La Porte em 29 de jun. de 2022
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. Thank you for your recommendation and we look forward to seeing you again.

8/10 - Boa

Chauncey

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jun. de 2022
Resposta de Quality Inn & Suites La Porte em 17 de jun. de 2022
Thank you for taking the time to tell us about your experience. Customer experience and satisfaction are our priorities. Thank you for choosing our hotel, and we look forward to your next visit with us.

8/10 - Boa

Veronica

Hospedou-se por 2 diárias em mai. de 2022

10/10 - Excelente

Tanga

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The front desk was great
Hospedou-se por 1 diária em mai. de 2022
Resposta de Quality Inn & Suites La Porte em 12 de jun. de 2022
Thank you for the wonderful review and for taking the time to share your feedback with us!  Our priority is customer service and we are ecstatic that we met that mark! Your kindness makes our job a pleasure.

8/10 - Boa

Crystal

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
This is a great place to stay with kids. The beach was only a 10 min drive away. Staff was very friendly. Was disappointed that they didn’t have a Hot tub even tho it was in the pictures. I would stay here again.
Hospedou-se por 2 diárias em abr. de 2022
Resposta de Quality Inn & Suites La Porte em 4 de mai. de 2022
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!