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Avaliações de Holiday Inn Express & Suites Energy Corridor West Oaks, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Energy Corridor West Oaks, an IHG Hotel
2205 Barker Oaks Dr, Houston, TX

Avaliações

7,8

Boa

Nota 10 - Excelente. 243 de 535 avaliações" "
Nota 8 - Boa. 133 de 535 avaliações" "
Nota 6 - Ok. 56 de 535 avaliações" "
Nota 4 - Insatisfatória. 41 de 535 avaliações" "
Nota 2 - Terrível. 62 de 535 avaliações" "

8,2/10

Limpeza

8,0/10

Serviço e funcionários

7,4/10

Comodidades

8,0/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
EXCELENTE!
EXCELENTE!!

8/10 - Boa

Emmanuel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was fine.
Hospedou-se por 1 diária em mai. de 2024

2/10 - Terrível

Cesar

Viagem de negócios
They cancelled my stay due to overbooking
Hospedou-se por 1 diária em mai. de 2024

4/10 - Insatisfatória

Leslie

Viagem com a família
Pontos positivos: Serviço e funcionários
Guy at the front was amazing I think his name was Andre or something, but my kids room had a roach and they had to change their room for them! And the pool needed attention, we went to a waterpark instead‼️
Hospedou-se por 3 diárias em abr. de 2024
Resposta de sh em 6 de mai. de 2024
Dear Leslie,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 - Excelente

Akerya

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean and hospitable!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de sh em 6 de mai. de 2024
Dear Akerya,Thank you for choosing to stay with us and taking time to provide your feed back.

8/10 - Boa

Clare

Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Prakash

Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Aman

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de SA em 26 de abr. de 2024
Dear Aman,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express. I hope you will give us a chance to serve you again in future.

6/10 - Ok

Josselin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de SA em 26 de abr. de 2024
Dear Josselin,Thank you for choosing Holiday Inn Express and staying with us.

10/10 - Excelente

Nagaraju

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Decent place for the price
Hospedou-se por 1 diária em abr. de 2024
Resposta de st em 16 de abr. de 2024
Dear guest,Thank you for choosing Holiday Inn Express and staying with us.

10/10 - Excelente

Cristina

Hospedou-se por 5 diárias em abr. de 2024
Resposta de SH em 6 de mai. de 2024
Dear Cristina, Thank you for choosing Holiday Inn Express and staying with us.

10/10 - Excelente

Griselda

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great customer service
Hospedou-se por 1 diária em mar. de 2024
Resposta de ST em 5 de abr. de 2024
Dear guest,Thank you for choosing Holiday Inn Express and staying with us.

6/10 - Ok

rafiq

Pontos negativos: Condições e instalações da propriedade
overall ok not worth to pay
Hospedou-se por 1 diária em mar. de 2024
Resposta de ST em 26 de mar. de 2024
Dear guest,Thank you for choosing Holiday Inn Express and staying with us.

10/10 - Excelente

Miguelina

Viagem de negócios, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place
Hospedou-se por 1 diária em mar. de 2024
Resposta de ST em 26 de mar. de 2024
Dear Miguelina,Thank you for choosing Holiday Inn Express and staying with us.

10/10 - Excelente

Jaquay

Hospedou-se por 1 diária em mar. de 2024
Resposta de ST em 26 de mar. de 2024
Dear Jaquay,Thank you for choosing Holiday Inn Express and staying with us.

4/10 - Insatisfatória

Eboni

Pontos negativos: Limpeza
Restrooms were dirty. Comforters were not clean. Cleaning crew comes by in the hallway talking loud while you’re trying to get your last bit of rest.
Hospedou-se por 1 diária em mar. de 2024
Resposta de AQ em 13 de mar. de 2024
Dear guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 - Insatisfatória

Nyja

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza
Where should I start? The property seemed fine checking in. Nothing out of the ordinary. Got to our room and realized the TV in the room remote control didn’t work. For just me, this wouldn’t be an issue, but I was traveling with my daughter and granddaughter, so a TV with a working remote was essential. Called front desk and they told us to come get a remote from the front desk to try. That remote didn’t work, so we called back down and they gave us a 3rd remote…. That also didn’t work. After a few calls to the front desk, they agreed to move us to another room. We moved to other room which was literally right by the front desk. No problem. When we got in the room.. I had a sense that someone used the room, but the room was “clean”, so no complaints. Upon being in the room a few hours, we start to see roache(s)! That’s right not a roach, A FEW OF THEM! But ok, this is just a weekend stay and we’d only be there another full day and then leave. My daughter meets up with some friends, so it’s just the granddaughter and I in the room. I didn’t put the extra lock on the door thinking she’d be coming in at some time and would need to be able to get in. Around 630A someone enters the room and turns on the lights… I assume it’s my daughter since she’s the other person that should have access. I open my eyes from my sleep and see it is the front desk person walking in my room while we are still sleep. I raise my head and said “hi” and he immediately apologizes and backs out (and leav
Hospedou-se por 2 diárias em mar. de 2024
Resposta de AQ em 8 de mar. de 2024
Dear Guest,Thank you for choosing Holiday Inn Express.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 - Insatisfatória

Willie

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The air didn't work it was 83• in the building. I reserved a handicap room since I'm in a wheelchair they could not accommodate me. Even though it was specified with the reservation. I had to use a cup to relieve myself since i could not get in the restroom. They wouldn't honor my military discount because of the Rodeo. I am in a wheelchair and was given a room on the 3rd floor at the end of the hall. Lastly the club next door Patriots took up all the available parking and we had to park next door.
Hospedou-se por 1 diária em mar. de 2024
Resposta de SM em 5 de mar. de 2024
Dear Willie,Thank you for choosing Holiday Inn Express. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - Excelente

Bessy

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Everything was just perfect! Great front desk service as well thank you guys !
Hospedou-se por 1 diária em mar. de 2024
Resposta de AQ em 8 de mar. de 2024
Dear guest,Thank you for choosing Holiday Inn Express and staying with us.

10/10 - Excelente

Charles

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de SM em 12 de fev. de 2024
Dear Charles,Thank you for choosing Holiday Inn Express and staying with us.

8/10 - Boa

Ana

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de SM em 12 de fev. de 2024
Dear Ana,Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 - Ok

Van

Viagem com a família
Negative things at hotel
We checked in on Wednesday and checked out Monday. During the stay, trash was never empty so I had to come down and ask ed for room service policy. They said laundry will be every 3rd day and trash empty daily. It was 4th day but nothing happened. They did come in everyday to change towels though. The toilet made very loud noise, like a sea lion and water was running the whole entire time. AC was very loud too. Breakfast is free and hot breakfast was served so that's the only positive compliment. I will try a new hotel next time
Hospedou-se por 5 diárias em jan. de 2024
Resposta de SM em 5 de mar. de 2024
Dear Van,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 - Ok

SHILONDA

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Smoke smell coming from bathroom vent. Front desk personnel noticed upon arrival then set out to find the source. I closed the bathroom door off from the rest of the room then left for a few minutes—upon return & after calling about it a second time; the desk personnel came & sprayed a scent neutralizer. Horrible ordeal.
Hospedou-se por 1 diária em jan. de 2024
Resposta de AQ em 21 de jan. de 2024
Dear Shilonda,Thank you for choosing Holiday Inn Express. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 - Ok

Kyle

Viagem em grupo
Pontos negativos: Serviço e funcionários e comodidades
Waited at least 10 mins before someone came to the desk so people could check in. Time was about 2000-2030 and I was second in line. Room was fine and god but breakfast was a joke! It seems like they only put out 1 full tray of all the hot items and that was it, never refilled anything! This is a total let down and by far the worse I've had at a Holiday Inn Express, definitely won't be back here ever! 😠
Hospedou-se por 1 diária em jan. de 2024
Resposta de SM em 15 de jan. de 2024
Dear Kyle,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 - Terrível

DeAndra

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Upon arrival the front desk clerk was very rude. We checked into our rooms and realized the TV was not working properly. The front desk clerk was contacted and he came up to the room with an even worse attitude and basically said it was nothing he could do. He did not even offer to change rooms not provide me with someone in IT who could assist (if that is an option). I typically don't stay in Holiday Inns and this is why! I have contacted Orbitz which is who I booked with to get some type of resolutions. I hope IHG offers a training program for associates as it relates to customer service because it is VERY much needed for this front desk clerk.
Hospedou-se por 1 diária em jan. de 2024
Resposta de SM em 15 de jan. de 2024
Dear DeAndra,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 - Excelente

Brent

Hospedou-se por 1 diária em jan. de 2024
Resposta de SM em 10 de jan. de 2024
Dear Brent,Thank you for choosing Holiday Inn Express and staying with us.

8/10 - Boa

christopher

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em dez. de 2023
Resposta de AQ em 8 de jan. de 2024
Dear Christopher,Thank you for choosing Holiday Inn Express and staying with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.

8/10 - Boa

Katrina

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property is in a busy area near several businesses.
Hospedou-se por 1 diária em jan. de 2024
Resposta de AQ em 8 de jan. de 2024
Dear katrina,Thank you for choosing Holiday Inn Express and staying with us.We hope that you will give us the opportunity to serve you again in the future.

2/10 - Terrível

Asif

Viagem de negócios
Pontos negativos: Serviço e funcionários
The hotel experience is exceptionally poor; it's 4:20 am, and there's still considerable noise disturbance.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de AQ em 8 de jan. de 2024
Dear Guest, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 - Terrível

TORRANCE

Viagem de negócios, Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de AQ em 10 de jan. de 2024
Dear guest,Thank you for staying with us.

8/10 - Boa

Charmayne

Hospedou-se por 1 diária em dez.. de 2023
Resposta de SM em 29 de dez. de 2023
Thank you for choosing Holiday Inn Express and staying with us.

10/10 - Excelente

Mohanned

Pontos positivos: Comodidades
Resposta de SM em 12 de fev. de 2024
Dear Mohanned,Thank you for choosing to stay with us.

6/10 - Ok

Barbara

Hospedou-se por 1 diária em dez.. de 2023
Resposta de SM em 29 de dez. de 2023
Dear Guest, Thank you for choosing Holiday Inn ExpressWe hope that you will give us the opportunity to serve you again in the future.

4/10 - Insatisfatória

Anthony

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The room had roaches in it
Hospedou-se por 1 diária em dez.. de 2023
Resposta de SM em 29 de dez. de 2023
Dear guest, Thank you for choosing Holiday Inn ExpressWe hope that you will give us the opportunity to serve you again in the future.

4/10 - Insatisfatória

Effie

Hospedou-se por 4 diárias em nov.. de 2023
Resposta de SM em 29 de dez. de 2023
Dear Guest, Thank you for choosing Holiday Inn Express and staying with us.

4/10 - Insatisfatória

Jesse

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room wasnt fully set up for me to check in, it was missing a few ammenities. There was someone screaming and cussing in the lobby in the morning, breakfast was terrible.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de SM em 29 de dez. de 2023
Thank you for choosing Holiday Inn Express. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 - Ok

Mohammad Zahid

Pontos positivos: Comodidades
Pretty average service at the front.
Hospedou-se por 1 diária em nov. de 2023
Resposta de AQ em 24 de nov. de 2023
Dear Mohammad Zahid,Thank you for choosing Holiday Inn Express and staying with us.

6/10 - Ok

Tina

Not stocked, no coffee or cups. Old furniture, shabby looking. The front desk person knocked on the door whole I was in the bathroom, then came in, he had the wrong room. When I checked in he said my card was declined, just didn’t seem like he was trained well.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de AQ em 24 de nov. de 2023
Dear Tina,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - Excelente

Karren

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A real nice hotel with a really great breakfast. Staff were all great. The area is hard to get around if you dont have a car.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de AQ em 20 de nov. de 2023
Dear Karren, Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 - Excelente

Karren

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel was so nice and comfortable we ended staying another night. The breakfast was awesome with plenty of variety to choose from as well as the menu changing daily. The staff were all nice and very helpful. Definitely recommend this hotel
Hospedou-se por 1 diária em nov. de 2023
Resposta de SM em 15 de nov. de 2023
Dear Karren,Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - Excelente

Jose

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice and easy to use and very friendly
Hospedou-se por 1 diária em nov. de 2023
Resposta de SM em 15 de nov. de 2023
Dear Jose,Thank you for choosing Holiday Inn Express and staying with us. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.

2/10 - Terrível

Asia

Hospedou-se por 1 diária em nov. de 2023

2/10 - Terrível

Business

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Yikes!!!
First room they gave me was not cleaned and it was also an ADA room. Second room they gave me the AC did not work.
Hospedou-se por 1 diária em nov. de 2023
Resposta de AQ em 3 de nov. de 2023
Dear guest, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 - Insatisfatória

Shamee

Viagem com a família
Pontos negativos: Serviço e funcionários
Not good at this time
Hospedou-se por 1 diária em nov. de 2023
Resposta de AQ em 3 de nov. de 2023
Dear guest,Sorry for inconvenience. we will use your comments to coach our team in order to provide a better experience in the future.

6/10 - Ok

Ahmed

Viagem de negócios
Pontos negativos: Serviço e funcionários
Very poor customer service
Hospedou-se por 1 diária em out. de 2023
Resposta de AQ em 27 de out. de 2023
Dear guest,sorry for inconvenience. we will use your comments to coach our team in order to provide a better experience in the future.

8/10 - Boa

Thanawut

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very comfortable stay
The room is clean and the bed is very comfortable. Consider the price per value, this is an amazing hotel and I would definitely stay again. The only thing to improve is that the cabinet and the bench are old with stain on them, but that did not affect a good night sleep!
Hospedou-se por 1 diária em out. de 2023
Resposta de SM em 26 de out. de 2023
Dear Thanawut, Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - Excelente

Kaisa

Viagem a dois
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
The bathroom floor was wet and the bath mat was damp. We were given a new room. One of the lamps was missing a switch, there was a hole where it should have been.
Hospedou-se por 1 diária em out. de 2023
Resposta de AQ em 25 de out. de 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.I would like to start by apologizing to you for not meeting your expectations. we will use your comments to coach our team in order to provide a better experience in the future.

10/10 - Excelente

Shabika

Pontos positivos: Limpeza e serviço e funcionários
Friendly and helpful staffs at the front desk.
Hospedou-se por 3 diárias em out. de 2023
Resposta de AQ em 17 de out. de 2023
Dear Shabika,Thank you for taking the time to tell us about your experience at Holiday Inn Express Houston.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - Excelente

Ron

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Liked it
Hospedou-se por 1 diária em out. de 2023
Resposta de AQ em 16 de out. de 2023
Dear Ron,Thank you for choosing Holiday Inn Express, and staying with us.