Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 305 de 423 avaliações" "
10 - Excelente
305
Nota 8 - Boa. 71 de 423 avaliações" "
8 - Boa
71
Nota 6 - Ok. 16 de 423 avaliações" "
6 - Ok
16
Nota 4 - Insatisfatória. 14 de 423 avaliações" "
4 - Insatisfatória
14
Nota 2 - Terrível. 17 de 423 avaliações" "
2 - Terrível
17
9,4/10
Limpeza
9,2/10
Serviço e funcionários
9,2/10
Comodidades
9,4/10
Condições e instalações da propriedade
9,0/10
Cuidado com o meio ambiente
Avaliações
10/10 - Excelente
Juan
7 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Juan
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Omar Yousuf em 8 de abr. de 2024
Hi Juan. Thank you for choosing to stay with us and we are so glad you enjoyed your stay. It's fantastic to hear that our staff provided you with such a positive experience. Thanks. Omar Yousuf General Manager.
10/10 - Excelente
Mauricio
24 de mar. de 2024
Mauricio
Hospedou-se por 1 diária em mar. de 2024
Resposta de Omar Yousuf em 14 de abr. de 2024
Dear Mauricio. Thank you for choosing our hotel and for sharing your positive experience! We are thrilled to hear you had a pleasant stay. We sincerely appreciate your feedback. Omar Yousuf, General Manager
10/10 - Excelente
Sam
13 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Sam
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Omar Yousuf em 14 de mar. de 2024
Greeting Sam,Thank you so much for your top rating and feedback. We take pride in maintaining a clean and inviting atmosphere, and it's always gratifying to hear that our guests appreciate it. We're happy to hear you're comfortable in your room as well and we hope to have you again at our hotel.Omar YousufGeneral Manager
10/10 - Excelente
Carter
18 de fev. de 2024
Carter
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Omar Yousuf em 20 de mar. de 2024
Hi Carter. Thank you so much for your top rating! We are thrilled to hear you had a comfortable and enjoyable stay at our hotel. It truly means a lot to the entire team that we were able to meet your needs.We would love to welcome you back again soon!Omar YousufGeneral Manager
10/10 - Excelente
Adan
12 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Adan
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Mikey Zamour em 14 de fev. de 2024
Thank you so much, Adan! We're thrilled to have you back and promise to make your next stay even better. See you soon!
10/10 - Excelente
Donna, Austin
12 de fev. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Donna
Hospedou-se por 1 diária em fev. de 2024
Resposta de Mikey Zamour em 15 de fev. de 2024
Thank you, Donna! We're thrilled to hear you had a fantastic stay with us. We look forward to welcoming you back in the future.
10/10 - Excelente
Naureen
3 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, friendly staff.
Naureen
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Mikey Zamour em 5 de fev. de 2024
Thank you so much, Naureen, for your wonderful review! We're thrilled to hear that you had a fantastic experience during your recent visit. Our team works hard to maintain a clean environment and provide friendly service, so your kind words mean a lot to us. We can't wait to welcome you back again soon!
10/10 - Excelente
Bradon
Viagem de negócios
1 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bradon
Hospedou-se por 1 diária em jan. de 2024
Resposta de Mikey Zamour em 2 de fev. de 2024
Thank you sincerely for your outstanding review! We're delighted to welcome you back and to learn that your experience was nothing short of exceptional. Your feedback truly means a lot to us as we continuously strive to provide the highest level of service to our valued guests like yourself. If there's anything specific you'd like during your next visit, please do not hesitate to let us know. We eagerly await the opportunity to serve you again soon.
6/10 - Ok
RICHARD
Viagem com a família
29 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Issues getting on/off elevator. Lighting in bathroom too dim. Issues with TV.
RICHARD
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Mikey Zamour em 29 de jan. de 2024
Thank you for your feedback, and we're sorry to hear about the inconveniences you experienced during your stay. We appreciate your input and will address these issues to ensure a smoother and more enjoyable experience for your next visit. We hope to have the opportunity to welcome you back and provide a much-improved stay.
10/10 - Excelente
felicia
Viagem a dois
28 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly service, clean rooms and beautiful view
felicia
Hospedou-se por 1 diária em jan. de 2024
Resposta de Mikey Zamour em 29 de jan. de 2024
Thank you for your kind words! We're thrilled you enjoyed your stay with us. Can't wait to welcome you back soon and see you again!
10/10 - Excelente
Diane
20 de jan. de 2024
Pontos positivos: Comodidades
Lobby great with super clean and comfy room
Diane
Hospedou-se por 1 diária em jan. de 2024
Resposta de Omar Y em 20 de jan. de 2024
Thank you so much for your feedback. We take pride in maintaining a clean and inviting atmosphere, and it's always gratifying to hear that our guests appreciate it. We're happy to hear you're comfortable in your room as well and we hope to have you again at our hotel.Omar YousufGeneral Manager
4/10 - Insatisfatória
Jodi
Viagem com a família
12 de jan. de 2024
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Jodi
Hospedou-se por 1 diária em jan. de 2024
Resposta de Mikey Zamour em 12 de jan. de 2024
Thank you for sharing your feedback with us. We appreciate your honesty and apologize for any shortcomings you experienced during your stay. Your insights are invaluable, and we are committed to making improvements. Despite this, we hope you consider giving us another chance to provide you with a more positive experience in the future. We look forward to welcoming you back.
10/10 - Excelente
joseph
6 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great
joseph
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Mikey Zamour em 8 de jan. de 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience during your stay. We look forward to welcoming you back for another exceptional visit. Your kind words mean the world to us!
2/10 - Terrível
Daryan
28 de dez. de 2023
Daryan
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Mikey Zamour em 8 de jan. de 2024
We sincerely apologize for experience you had during your stay. Your feedback is invaluable, and we are committed to addressing the issues you raised to enhance the quality of our service. Please be assured that your concerns will be thoroughly investigated and addressed. We appreciate your patience and hope to have the opportunity to make it right on your next visit.
10/10 - Excelente
Lynn
19 de dez. de 2023
Lynn
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Mikey Zamour em 20 de dez. de 2023
Thank you for your time in providing feedback, it is much appreciated. Your return and positive experience make us thrilled. We gladly await your return and promise to exceed your expectations.
10/10 - Excelente
Carol
Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
17 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The rooms were pretty clean!! Bathroom was neat. Breakfast was more than we expected. Hotel was really clean and beautiful overall. I definitely recommend this hotel!
Carol
Resposta de Mikey Zamour em 18 de dez. de 2023
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you enjoyed your stay and we were able to meet your expectations. It's wonderful guests like you that make our efforts truly rewarding. We look forward to welcoming you back on your next visit soon!
10/10 - Excelente
Katanta
8 de nov. de 2023
Katanta
Hospedou-se por 1 diária em nov. de 2023
Resposta de Mikey Zamour em 28 de nov. de 2023
We are thrilled to receive your 5 out of 5 review and we genuinely appreciate your warm welcome back!
10/10 - Excelente
Latoya
Viagem em grupo
5 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very nice hotel.
Great hotel, the guy who greated at check in was very inviting and pleasant. The atmosphere was nice. Smelled good in the lobby and the elevators. The room was very nice and clean and spacious. Only one thing i can say i was not pleased with were the sheets on the bed were not soft and cozy, they were scratchy and hard. But my ovrrall stay was great.
Latoya
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Mikey Zamour em 6 de nov. de 2023
Thank you for taking the time to share your feedback. We're delighted to hear about your positive experience and appreciate your kind words. We apologize for the issue with the sheets, and we'll work on improving that. We look forward to welcoming you back in the future!
10/10 - Excelente
Hildarlen
Viagem a dois
30 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
An excellent and quiet place... Its very attentive and agile staff ... when we checked in and they gave us the cards for our room ... these did not work due to the lock on the door ... and they quickly changed us to another ... the truth is that I recommend it very good service and staff
Hildarlen
Resposta de Mikey Zamour em 30 de out. de 2023
Thank you for taking the time to share your feedback. We appreciate your understanding and are delighted to hear that you had an excellent experience at our hotel. We're grateful for your 5 out of 5 review and look forward to welcoming you again soon.
10/10 - Excelente
Regina
Viagem com a família
22 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was quiet and had plenty of parking. The room was spacious and the beds are comfortable. All of the workers where really professional. Jose did an excellent job during check-in.
Regina
Hospedou-se por 2 diárias em out. de 2023
Resposta de Mikey Zamour em 31 de out. de 2023
Thank you for taking the time to share your feedback. We are delighted to hear that you had a wonderful stay and that our team, exceeded your expectations. We appreciate your kind words and hope to welcome you back soon.
10/10 - Excelente
Charissa
21 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Charissa
Hospedou-se por 1 diária em out. de 2023
Resposta de Mikey Zamour em 23 de out. de 2023
Thank you so much for taking the time to share your feedback and for your 5 out of 5 review! We are truly grateful for your kind words and delighted to hear about your positive experience at our hotel. We look forward to welcoming you back soon.
10/10 - Excelente
Luis, Leon
16 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good hotel, dar
Luis
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 16 de out. de 2023
Thank you so much for your kind words and a perfect 5 out of 5 review! We truly appreciate your time and feedback. We're delighted to hear that you had a wonderful experience at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon.
10/10 - Excelente
Darkus
Viagem com a família
15 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very friendly and helpful! Very clean and up-to-date hotel. Breakfast was delicious and the cook was excellent and gave great services. Will definitely stay again!!!
Darkus
Hospedou-se por 1 diária em out. de 2023
Resposta de Mikey Zamour em 16 de out. de 2023
Thank you so much for your kind words and excellent 5 out of 5 review! We're delighted to hear that you enjoyed your stay at our hotel. We truly appreciate your feedback and are thrilled that you found our staff friendly and helpful, our hotel clean and up-to-date, and our breakfast delicious. We look forward to welcoming you back for another wonderful stay in the future!
10/10 - Excelente
Derrick
Viagem a dois
15 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean
Derrick
Hospedou-se por 1 diária em out. de 2023
Resposta de Mikey Zamour em 16 de out. de 2023
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear that you found our hotel very clean Your perfect 5 out of 5 rating means the world to us.
10/10 - Excelente
Patrick
13 de out. de 2023
Patrick
Hospedou-se por 18 diárias em set. de 2023
Resposta de Mikey Zamour em 16 de out. de 2023
Thank you so much for your time and feedback. We truly appreciate your kind words and the 10 out of 10 review. We're delighted to hear that you had a wonderful stay with us. Please visit us again soon!
10/10 - Excelente
OLAKUNLE
Viagem de negócios
12 de out. de 2023
Pontos positivos: Comodidades
Great
OLAKUNLE
Hospedou-se por 2 diárias em out. de 2023
Resposta de Mikey Zamour em 12 de out. de 2023
Thank you so much for your wonderful 5-star review! We are thrilled that you enjoyed your time at our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back soon.
10/10 - Excelente
Ina
8 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ina
Hospedou-se por 1 diária em out. de 2023
Resposta de Mikey Zamour em 10 de out. de 2023
Thank you so much for your 10 out of 10 review! We greatly appreciate your time and feedback. We're thrilled to hear that you had a fantastic experience at our hotel. We look forward to welcoming you back soon.
10/10 - Excelente
Hugo
7 de out. de 2023
Hugo
Hospedou-se por 7 diárias em set. de 2023
Resposta de Mikey Zamour em 30 de out. de 2023
Dear Hugo,Hugo, thank you so much for taking the time to provide your valuable feedback. We're thrilled to hear about your 5 out of 5 review! We greatly appreciate your kind words and are grateful for your support. We hope to welcome you back soon for another fantastic stay.
10/10 - Excelente
Kristina
2 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Kristina
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 5 de out. de 2023
Thank you so much for your kind words. We greatly appreciate your feedback and are thrilled to hear that you had a wonderful experience at our property. We look forward to welcoming you back in the future.
10/10 - Excelente
Kamil
1 de out. de 2023
Kamil
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 23 de out. de 2023
Thank you so much for your time and feedback. We are incredibly thankful and grateful for your 5 out of 5 review of our hotel. We look forward to welcoming you back soon!
10/10 - Excelente
Rahul
Viagem de negócios
30 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Even though I got a king bed it felt like queen size bed. They need to upgrade their mattresses.
Rahul
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 5 de out. de 2023
Thank you for your wonderful feedback and for choosing Fairfield Inn & Suites Houston Northwest Willowbrook! We apologize for any inconvenience and will certainly consider your suggestion for mattress upgrades. Your comfort is important to us, and we hope to welcome you back for an even better stay in the future.
6/10 - Ok
Muhammad
Viagem com a família
28 de set. de 2023
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Breakfast is sad.
Muhammad
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 29 de set. de 2023
We're truly sorry to hear about your experience with breakfast. We appreciate your feedback and would love another chance to make it a better one next time. Thank you for your honesty.
4/10 - Insatisfatória
Riasat
Viagem de negócios, Viagem com família e crianças pequenas
28 de set. de 2023
Pontos positivos: Comodidades
Pontos negativos: Condições e instalações da propriedade
the light as soon you enter the room was not working
Riasat
Hospedou-se por 1 diária em set. de 2023
Resposta de HOUFX em 28 de set. de 2023
We apologize for the inconvenience you experienced due to the entrance light. We appreciate your feedback and will be addressing this issue promptly. We hope to have the opportunity to improve your experience in the future.Management.
2/10 - Terrível
Monica
26 de set. de 2023
Monica
Hospedou-se por 3 diárias em set. de 2023
Resposta de Mikey Zamour em 16 de out. de 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for falling short of your expectations. Your comments are invaluable, and we are committed to improving our service. We hope to have the opportunity to make it up to you in the future.
2/10 - Terrível
Katina, Eastpointe
Viagem com a família
25 de set. de 2023
Pontos negativos: Serviço e funcionários
Management was not helpful.
Katina
Hospedou-se por 6 diárias em set. de 2023
Resposta de Chike em 27 de set. de 2023
We are sorry to hear about your experience, we take your feedback seriously. Our goal is to provide excellent service, and we apologize if you felt our management team were not helpful during your stay. Please know that we are actively working to address this issue and improve our guest experience. We hope you will consider giving us another chance in the near future.
10/10 - Excelente
Becky
25 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The best ever
Becky
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 25 de set. de 2023
Thank you for your kind words and the fantastic 5 out of 5 review! We're thrilled to hear that your experience with us was "the best ever." We look forward to welcoming you back soon for another exceptional stay.
10/10 - Excelente
Becky
Viagem com a família
24 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The receptions were so nice so calm and so helpful. The place was so clean. It was just the best place I ever stayed. The clean is the smell so much good everything was just A
Becky
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 25 de set. de 2023
Thank you so much for your wonderful 5 out of 5 review! We're thrilled to hear that you had such a fantastic experience with us. Our team takes great pride in providing a clean and welcoming environment for our guests. We look forward to welcoming you back in the future!
10/10 - Excelente
Monarca
24 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Monarca
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 25 de set. de 2023
Thank you so much for your outstanding 5 out of 5 review! We're thrilled to hear that you had a fantastic experience during your stay. Your kind words truly make our day, and we can't wait to welcome you back in the future. Safe travels!
10/10 - Excelente
Amy
23 de set. de 2023
Amy
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 16 de out. de 2023
Thank you so much for taking the time to provide us with your valuable feedback. We are delighted that you had a 5 out of 5 experience at our hotel, and we sincerely appreciate your kind words. We apologize for any inconveniences and are grateful for your support.
8/10 - Boa
Carolina
22 de set. de 2023
Carolina
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 12 de out. de 2023
Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you enjoyed your stay. We apologize for any inconvenience and hope to have the opportunity to make your next visit a 5-star experience. Your input is invaluable to us.
10/10 - Excelente
Gabriel D
17 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The continental breakfast started late, but it was so good
Gabriel D
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 18 de set. de 2023
Thank you for your feedback, and we apologize for the delay in our continental breakfast service. We're delighted to hear that you enjoyed it nonetheless! We appreciate your understanding, and we look forward to welcoming you back soon for a timely and delicious breakfast experience.
2/10 - Terrível
Veera Anantha Reddy
6 de set. de 2023
Pontos negativos: Serviço e funcionários
We booked the hotel through expedia and they have accepted the reservation. When we have reached over there around 10PM, they have mentioned that they have stopped accepting the reservations through expedia since morning. They didn’t allot us any room and we were like not sure where to go at the moment. This is unacceptable from them. They should have intimated us earlier
Veera Anantha Reddy
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 18 de set. de 2023
We sincerely apologize for the inconvenience you experienced during your recent booking with us. Your feedback is essential, and we appreciate you taking the time to share your concerns.We understand your frustration, and we have taken immediate action to ensure this issue does not recur. Rest assured that we have addressed this matter with our team and Expedia to prevent any miscommunication in the future.We value your patronage and hope you will give us another opportunity to provide you with an exceptional stay. We look forward to welcoming you back soon, and please feel free to reach out to us directly for any future reservations.Thank you for your understanding and for choosing Fairfield Inn & Suites By Marriott Houston Northwest Willowbrook.
10/10 - Excelente
Teri, Cypress
5 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Really, really nice and will stay here again!!!
Teri
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 18 de set. de 2023
Thank you for your kind words! We're delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back soon!
10/10 - Excelente
Teri, Cypress
Viagem com família e crianças pequenas
5 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was very, very clean, beds were comfortable, breakfast was good (bacon, sausage, eggs, eggs with potatoes, pancakes). There was no problems at all and I would definitely stay here again!
Teri
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 18 de set. de 2023
Thank you for your kind words and positive review! We're delighted to hear that you found our hotel very clean, our beds comfortable, and enjoyed our breakfast offerings. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay!
10/10 - Excelente
Ana
5 de set. de 2023
Ana
Hospedou-se por 2 diárias em set. de 2023
Resposta de Mikey Zamour em 18 de set. de 2023
Thank you for your wonderful 10 out of 10 review! We are delighted to hear that you had a great experience at our property. We look forward to welcoming you back soon for another fantastic stay!
10/10 - Excelente
Eduardo
5 de set. de 2023
Eduardo
Hospedou-se por 3 diárias em set. de 2023
Resposta de Mikey Zamour em 25 de set. de 2023
Thank you so much for your outstanding 5 out of 5 review! We're thrilled to hear that you had a fantastic experience during your stay. Your kind words truly make our day, and we can't wait to welcome you back in the future. Safe travels!
10/10 - Excelente
Marvin
Viagem com a família
5 de set. de 2023
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Marvin
Hospedou-se por 2 diárias em set. de 2023
Resposta de Chike Egbunike em 5 de set. de 2023
Dear Marvin,Thank you for taking the time to share your thoughts about your last visit to our property.We appreciate your feedback, as it helps us identify areas for improvement.Thanks once again for choosing to stay in our property, we look forward to your next visit.Chike EgbunikeGeneral manager
2/10 - Terrível
Veera Anantha Reddy
4 de set. de 2023
Pontos negativos: Serviço e funcionários
Veera Anantha Reddy
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 4 de set. de 2023
I'm truly sorry to hear about your disappointing experience during your recent stay. We take your feedback seriously and will work diligently to improve. Please consider giving us another opportunity to exceed your expectations in the future.
8/10 - Boa
Hollie
Viagem com a família
3 de set. de 2023
Pontos positivos: Limpeza e conforto do quarto
Bad service
The night clerk was horrible. She gave no explanation of why she scanned my card twice or why she was scanning it to begin with. No smile, no friendliness. She seemed irritated.
Hollie
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 4 de set. de 2023
I sincerely apologize for your recent experience with our night clerk. This is not the level of service we strive to provide and we will take action on this issue. We value your feedback and hope you'll give us another chance to make your stay more enjoyable.
8/10 - Boa
Shannon
3 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Shannon
Hospedou-se por 1 diária em set. de 2023
Resposta de Chike em 4 de set. de 2023
Dear Hollie, thank you for taking the time to share your thoughtful response. Your experience is not up to our standards. Providing the highest level of hospitality is out number one priority and l sincerely apologize for falling short of your expectations. My team and I are working on it to ensure that this doesn't occur again. Feel free to let us know if there's anything we can do to make your next stay a memorable one. We look forward to welcoming you back soon.