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Avaliações de Fairfield Inn & Suites Houston Northwest/Willowbrook

2.5 out of 5
Fairfield Inn & Suites Houston Northwest/Willowbrook
10825 North Gessner Road, Houston, TX

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 305 de 423 avaliações" "
Nota 8 - Boa. 71 de 423 avaliações" "
Nota 6 - Ok. 16 de 423 avaliações" "
Nota 4 - Insatisfatória. 14 de 423 avaliações" "
Nota 2 - Terrível. 17 de 423 avaliações" "

9,4/10

Limpeza

9,2/10

Serviço e funcionários

9,2/10

Comodidades

9,4/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Juan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Omar Yousuf em 8 de abr. de 2024
Hi Juan. Thank you for choosing to stay with us and we are so glad you enjoyed your stay. It's fantastic to hear that our staff provided you with such a positive experience. Thanks. Omar Yousuf General Manager.

10/10 - Excelente

Mauricio

Hospedou-se por 1 diária em mar. de 2024
Resposta de Omar Yousuf em 14 de abr. de 2024
Dear Mauricio. Thank you for choosing our hotel and for sharing your positive experience! We are thrilled to hear you had a pleasant stay. We sincerely appreciate your feedback. Omar Yousuf, General Manager

10/10 - Excelente

Sam

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Omar Yousuf em 14 de mar. de 2024
Greeting Sam,Thank you so much for your top rating and feedback. We take pride in maintaining a clean and inviting atmosphere, and it's always gratifying to hear that our guests appreciate it. We're happy to hear you're comfortable in your room as well and we hope to have you again at our hotel.Omar YousufGeneral Manager

10/10 - Excelente

Carter

Hospedou-se por 3 diárias em fev. de 2024
Resposta de Omar Yousuf em 20 de mar. de 2024
Hi Carter. Thank you so much for your top rating! We are thrilled to hear you had a comfortable and enjoyable stay at our hotel. It truly means a lot to the entire team that we were able to meet your needs.We would love to welcome you back again soon!Omar YousufGeneral Manager

10/10 - Excelente

Adan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Mikey Zamour em 14 de fev. de 2024
Thank you so much, Adan! We're thrilled to have you back and promise to make your next stay even better. See you soon!

10/10 - Excelente

Donna, Austin

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em fev. de 2024
Resposta de Mikey Zamour em 15 de fev. de 2024
Thank you, Donna! We're thrilled to hear you had a fantastic stay with us. We look forward to welcoming you back in the future.

10/10 - Excelente

Naureen

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, friendly staff.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Mikey Zamour em 5 de fev. de 2024
Thank you so much, Naureen, for your wonderful review! We're thrilled to hear that you had a fantastic experience during your recent visit. Our team works hard to maintain a clean environment and provide friendly service, so your kind words mean a lot to us. We can't wait to welcome you back again soon!

10/10 - Excelente

Bradon

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Mikey Zamour em 2 de fev. de 2024
Thank you sincerely for your outstanding review! We're delighted to welcome you back and to learn that your experience was nothing short of exceptional. Your feedback truly means a lot to us as we continuously strive to provide the highest level of service to our valued guests like yourself. If there's anything specific you'd like during your next visit, please do not hesitate to let us know. We eagerly await the opportunity to serve you again soon.

6/10 - Ok

RICHARD

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Issues getting on/off elevator. Lighting in bathroom too dim. Issues with TV.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Mikey Zamour em 29 de jan. de 2024
Thank you for your feedback, and we're sorry to hear about the inconveniences you experienced during your stay. We appreciate your input and will address these issues to ensure a smoother and more enjoyable experience for your next visit. We hope to have the opportunity to welcome you back and provide a much-improved stay.

10/10 - Excelente

felicia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly service, clean rooms and beautiful view
Hospedou-se por 1 diária em jan. de 2024
Resposta de Mikey Zamour em 29 de jan. de 2024
Thank you for your kind words! We're thrilled you enjoyed your stay with us. Can't wait to welcome you back soon and see you again!

10/10 - Excelente

Diane

Pontos positivos: Comodidades
Lobby great with super clean and comfy room
Hospedou-se por 1 diária em jan. de 2024
Resposta de Omar Y em 20 de jan. de 2024
Thank you so much for your feedback. We take pride in maintaining a clean and inviting atmosphere, and it's always gratifying to hear that our guests appreciate it. We're happy to hear you're comfortable in your room as well and we hope to have you again at our hotel.Omar YousufGeneral Manager

4/10 - Insatisfatória

Jodi

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Mikey Zamour em 12 de jan. de 2024
Thank you for sharing your feedback with us. We appreciate your honesty and apologize for any shortcomings you experienced during your stay. Your insights are invaluable, and we are committed to making improvements. Despite this, we hope you consider giving us another chance to provide you with a more positive experience in the future. We look forward to welcoming you back.

10/10 - Excelente

joseph

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Mikey Zamour em 8 de jan. de 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience during your stay. We look forward to welcoming you back for another exceptional visit. Your kind words mean the world to us!

2/10 - Terrível

Daryan

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Mikey Zamour em 8 de jan. de 2024
We sincerely apologize for experience you had during your stay. Your feedback is invaluable, and we are committed to addressing the issues you raised to enhance the quality of our service. Please be assured that your concerns will be thoroughly investigated and addressed. We appreciate your patience and hope to have the opportunity to make it right on your next visit.

10/10 - Excelente

Lynn

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Mikey Zamour em 20 de dez. de 2023
Thank you for your time in providing feedback, it is much appreciated. Your return and positive experience make us thrilled. We gladly await your return and promise to exceed your expectations.

10/10 - Excelente

Carol

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The rooms were pretty clean!! Bathroom was neat. Breakfast was more than we expected. Hotel was really clean and beautiful overall. I definitely recommend this hotel!
Resposta de Mikey Zamour em 18 de dez. de 2023
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you enjoyed your stay and we were able to meet your expectations. It's wonderful guests like you that make our efforts truly rewarding. We look forward to welcoming you back on your next visit soon!

10/10 - Excelente

Katanta

Hospedou-se por 1 diária em nov. de 2023
Resposta de Mikey Zamour em 28 de nov. de 2023
We are thrilled to receive your 5 out of 5 review and we genuinely appreciate your warm welcome back!

10/10 - Excelente

Latoya

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very nice hotel.
Great hotel, the guy who greated at check in was very inviting and pleasant. The atmosphere was nice. Smelled good in the lobby and the elevators. The room was very nice and clean and spacious. Only one thing i can say i was not pleased with were the sheets on the bed were not soft and cozy, they were scratchy and hard. But my ovrrall stay was great.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Mikey Zamour em 6 de nov. de 2023
Thank you for taking the time to share your feedback. We're delighted to hear about your positive experience and appreciate your kind words. We apologize for the issue with the sheets, and we'll work on improving that. We look forward to welcoming you back in the future!

10/10 - Excelente

Hildarlen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
An excellent and quiet place... Its very attentive and agile staff ... when we checked in and they gave us the cards for our room ... these did not work due to the lock on the door ... and they quickly changed us to another ... the truth is that I recommend it very good service and staff
Resposta de Mikey Zamour em 30 de out. de 2023
Thank you for taking the time to share your feedback. We appreciate your understanding and are delighted to hear that you had an excellent experience at our hotel. We're grateful for your 5 out of 5 review and look forward to welcoming you again soon.

10/10 - Excelente

Regina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was quiet and had plenty of parking. The room was spacious and the beds are comfortable. All of the workers where really professional. Jose did an excellent job during check-in.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Mikey Zamour em 31 de out. de 2023
Thank you for taking the time to share your feedback. We are delighted to hear that you had a wonderful stay and that our team, exceeded your expectations. We appreciate your kind words and hope to welcome you back soon.

10/10 - Excelente

Charissa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Mikey Zamour em 23 de out. de 2023
Thank you so much for taking the time to share your feedback and for your 5 out of 5 review! We are truly grateful for your kind words and delighted to hear about your positive experience at our hotel. We look forward to welcoming you back soon.

10/10 - Excelente

Luis, Leon

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good hotel, dar
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 16 de out. de 2023
Thank you so much for your kind words and a perfect 5 out of 5 review! We truly appreciate your time and feedback. We're delighted to hear that you had a wonderful experience at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon.

10/10 - Excelente

Darkus

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very friendly and helpful! Very clean and up-to-date hotel. Breakfast was delicious and the cook was excellent and gave great services. Will definitely stay again!!!
Hospedou-se por 1 diária em out. de 2023
Resposta de Mikey Zamour em 16 de out. de 2023
Thank you so much for your kind words and excellent 5 out of 5 review! We're delighted to hear that you enjoyed your stay at our hotel. We truly appreciate your feedback and are thrilled that you found our staff friendly and helpful, our hotel clean and up-to-date, and our breakfast delicious. We look forward to welcoming you back for another wonderful stay in the future!

10/10 - Excelente

Derrick

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean
Hospedou-se por 1 diária em out. de 2023
Resposta de Mikey Zamour em 16 de out. de 2023
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear that you found our hotel very clean Your perfect 5 out of 5 rating means the world to us.

10/10 - Excelente

Patrick

Hospedou-se por 18 diárias em set. de 2023
Resposta de Mikey Zamour em 16 de out. de 2023
Thank you so much for your time and feedback. We truly appreciate your kind words and the 10 out of 10 review. We're delighted to hear that you had a wonderful stay with us. Please visit us again soon!

10/10 - Excelente

OLAKUNLE

Viagem de negócios
Pontos positivos: Comodidades
Great
Hospedou-se por 2 diárias em out. de 2023
Resposta de Mikey Zamour em 12 de out. de 2023
Thank you so much for your wonderful 5-star review! We are thrilled that you enjoyed your time at our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back soon.

10/10 - Excelente

Ina

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Mikey Zamour em 10 de out. de 2023
Thank you so much for your 10 out of 10 review! We greatly appreciate your time and feedback. We're thrilled to hear that you had a fantastic experience at our hotel. We look forward to welcoming you back soon.

10/10 - Excelente

Hugo

Hospedou-se por 7 diárias em set. de 2023
Resposta de Mikey Zamour em 30 de out. de 2023
Dear Hugo,Hugo, thank you so much for taking the time to provide your valuable feedback. We're thrilled to hear about your 5 out of 5 review! We greatly appreciate your kind words and are grateful for your support. We hope to welcome you back soon for another fantastic stay.

10/10 - Excelente

Kristina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 5 de out. de 2023
Thank you so much for your kind words. We greatly appreciate your feedback and are thrilled to hear that you had a wonderful experience at our property. We look forward to welcoming you back in the future.

10/10 - Excelente

Kamil

Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 23 de out. de 2023
Thank you so much for your time and feedback. We are incredibly thankful and grateful for your 5 out of 5 review of our hotel. We look forward to welcoming you back soon!

10/10 - Excelente

Rahul

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Even though I got a king bed it felt like queen size bed. They need to upgrade their mattresses.
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 5 de out. de 2023
Thank you for your wonderful feedback and for choosing Fairfield Inn & Suites Houston Northwest Willowbrook! We apologize for any inconvenience and will certainly consider your suggestion for mattress upgrades. Your comfort is important to us, and we hope to welcome you back for an even better stay in the future.

6/10 - Ok

Muhammad

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Breakfast is sad.
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 29 de set. de 2023
We're truly sorry to hear about your experience with breakfast. We appreciate your feedback and would love another chance to make it a better one next time. Thank you for your honesty.

4/10 - Insatisfatória

Riasat

Viagem de negócios, Viagem com família e crianças pequenas
Pontos positivos: Comodidades
Pontos negativos: Condições e instalações da propriedade
the light as soon you enter the room was not working
Hospedou-se por 1 diária em set. de 2023
Resposta de HOUFX em 28 de set. de 2023
We apologize for the inconvenience you experienced due to the entrance light. We appreciate your feedback and will be addressing this issue promptly. We hope to have the opportunity to improve your experience in the future.Management.

2/10 - Terrível

Monica

Hospedou-se por 3 diárias em set. de 2023
Resposta de Mikey Zamour em 16 de out. de 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for falling short of your expectations. Your comments are invaluable, and we are committed to improving our service. We hope to have the opportunity to make it up to you in the future.

2/10 - Terrível

Katina, Eastpointe

Viagem com a família
Pontos negativos: Serviço e funcionários
Management was not helpful.
Hospedou-se por 6 diárias em set. de 2023
Resposta de Chike em 27 de set. de 2023
We are sorry to hear about your experience, we take your feedback seriously. Our goal is to provide excellent service, and we apologize if you felt our management team were not helpful during your stay. Please know that we are actively working to address this issue and improve our guest experience. We hope you will consider giving us another chance in the near future.

10/10 - Excelente

Becky

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The best ever
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 25 de set. de 2023
Thank you for your kind words and the fantastic 5 out of 5 review! We're thrilled to hear that your experience with us was "the best ever." We look forward to welcoming you back soon for another exceptional stay.

10/10 - Excelente

Becky

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The receptions were so nice so calm and so helpful. The place was so clean. It was just the best place I ever stayed. The clean is the smell so much good everything was just A
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 25 de set. de 2023
Thank you so much for your wonderful 5 out of 5 review! We're thrilled to hear that you had such a fantastic experience with us. Our team takes great pride in providing a clean and welcoming environment for our guests. We look forward to welcoming you back in the future!

10/10 - Excelente

Monarca

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 25 de set. de 2023
Thank you so much for your outstanding 5 out of 5 review! We're thrilled to hear that you had a fantastic experience during your stay. Your kind words truly make our day, and we can't wait to welcome you back in the future. Safe travels!

10/10 - Excelente

Amy

Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 16 de out. de 2023
Thank you so much for taking the time to provide us with your valuable feedback. We are delighted that you had a 5 out of 5 experience at our hotel, and we sincerely appreciate your kind words. We apologize for any inconveniences and are grateful for your support.

8/10 - Boa

Carolina

Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 12 de out. de 2023
Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you enjoyed your stay. We apologize for any inconvenience and hope to have the opportunity to make your next visit a 5-star experience. Your input is invaluable to us.

10/10 - Excelente

Gabriel D

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The continental breakfast started late, but it was so good
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 18 de set. de 2023
Thank you for your feedback, and we apologize for the delay in our continental breakfast service. We're delighted to hear that you enjoyed it nonetheless! We appreciate your understanding, and we look forward to welcoming you back soon for a timely and delicious breakfast experience.

2/10 - Terrível

Veera Anantha Reddy

Pontos negativos: Serviço e funcionários
We booked the hotel through expedia and they have accepted the reservation. When we have reached over there around 10PM, they have mentioned that they have stopped accepting the reservations through expedia since morning. They didn’t allot us any room and we were like not sure where to go at the moment. This is unacceptable from them. They should have intimated us earlier
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 18 de set. de 2023
We sincerely apologize for the inconvenience you experienced during your recent booking with us. Your feedback is essential, and we appreciate you taking the time to share your concerns.We understand your frustration, and we have taken immediate action to ensure this issue does not recur. Rest assured that we have addressed this matter with our team and Expedia to prevent any miscommunication in the future.We value your patronage and hope you will give us another opportunity to provide you with an exceptional stay. We look forward to welcoming you back soon, and please feel free to reach out to us directly for any future reservations.Thank you for your understanding and for choosing Fairfield Inn & Suites By Marriott Houston Northwest Willowbrook.

10/10 - Excelente

Teri, Cypress

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Really, really nice and will stay here again!!!
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 18 de set. de 2023
Thank you for your kind words! We're delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back soon!

10/10 - Excelente

Teri, Cypress

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was very, very clean, beds were comfortable, breakfast was good (bacon, sausage, eggs, eggs with potatoes, pancakes). There was no problems at all and I would definitely stay here again!
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 18 de set. de 2023
Thank you for your kind words and positive review! We're delighted to hear that you found our hotel very clean, our beds comfortable, and enjoyed our breakfast offerings. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay!

10/10 - Excelente

Ana

Hospedou-se por 2 diárias em set. de 2023
Resposta de Mikey Zamour em 18 de set. de 2023
Thank you for your wonderful 10 out of 10 review! We are delighted to hear that you had a great experience at our property. We look forward to welcoming you back soon for another fantastic stay!

10/10 - Excelente

Eduardo

Hospedou-se por 3 diárias em set. de 2023
Resposta de Mikey Zamour em 25 de set. de 2023
Thank you so much for your outstanding 5 out of 5 review! We're thrilled to hear that you had a fantastic experience during your stay. Your kind words truly make our day, and we can't wait to welcome you back in the future. Safe travels!

10/10 - Excelente

Marvin

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Hospedou-se por 2 diárias em set. de 2023
Resposta de Chike Egbunike em 5 de set. de 2023
Dear Marvin,Thank you for taking the time to share your thoughts about your last visit to our property.We appreciate your feedback, as it helps us identify areas for improvement.Thanks once again for choosing to stay in our property, we look forward to your next visit.Chike EgbunikeGeneral manager

2/10 - Terrível

Veera Anantha Reddy

Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 4 de set. de 2023
I'm truly sorry to hear about your disappointing experience during your recent stay. We take your feedback seriously and will work diligently to improve. Please consider giving us another opportunity to exceed your expectations in the future.

8/10 - Boa

Hollie

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Bad service
The night clerk was horrible. She gave no explanation of why she scanned my card twice or why she was scanning it to begin with. No smile, no friendliness. She seemed irritated.
Hospedou-se por 1 diária em set. de 2023
Resposta de Mikey Zamour em 4 de set. de 2023
I sincerely apologize for your recent experience with our night clerk. This is not the level of service we strive to provide and we will take action on this issue. We value your feedback and hope you'll give us another chance to make your stay more enjoyable.

8/10 - Boa

Shannon

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Chike em 4 de set. de 2023
Dear Hollie, thank you for taking the time to share your thoughtful response. Your experience is not up to our standards. Providing the highest level of hospitality is out number one priority and l sincerely apologize for falling short of your expectations. My team and I are working on it to ensure that this doesn't occur again. Feel free to let us know if there's anything we can do to make your next stay a memorable one. We look forward to welcoming you back soon.