Hotéis com SPA em Horley

"Arrived at a pitch black compound with no lighting, had to rely on my phone's flashlight. My son FELL DOWN in the darkness. Called the service number for help and was basically told 'other guests managed, so you should too'. Not only is this unsafe, it's unacceptable customer service. Very disappointed and would not recommend."

"We stayed 1 night at this lovely, cozy and very spatious hotel. The reception staff were very friendly and helpful. We used the indoor pool, jacuzzi and steam room. Not many people there, so we had lots of space. The bathrooms were well equipped (hair dryer and amenities which I loved). When leaving the pool, I passed by the bar which looked lively and fun. Next morning, we had breakfast (English breakfast is their specialty). All good. Then we had a stroll around the property. They have a...

"Great breakfast and excellent sunday roast! Well priced. Great staff, very clean, no complaints whatsoever. "

"Checked in Sunday evening at 8:45. Went to bar, ordered drink, about to order food. Power cut. Emergency lighting for rest of night, no food, limited everything else. No water pressure so couldn't shower etc. Staff didn't know what was going on or what to do. It was a problem just at the hotel, not the local area. No explanation or apology at check out."

"Het personeel is super vriendelijk. Het ontbijt was prima. Ik heb een aantal keer gebruik gemaakt van het binnen zwembad ( in een ander gebouw, tegenover het hotel) Daar kun je ook gebruik maken van de sauna en steam room. Helaas waren er veel renovatie werkzaamheden aan de gang. Hierdoor waren het restaurant en bar gesloten. Ook was de laatste twee dagen de receptie gesloten en een tijdelijke receptie gecreëerd. Wat in en uitlopen wat minder handig maakte. De ligging is leuk, mooie groene...

"The staff were truly amazing. Very polite and interacted with the guests always with good conversation, communication and a nice smile. It’s nice to see this in our younger generations."