6/10 - Ok
Nuno
18 de mai. de 2025
Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza e serviço e funcionários
Amazing location, but not without flaws
The location of Sheraton Waikiki is unbeatable — right on the beach with stunning views of Diamond Head. The infinity pool is beautiful (though often overcrowded), and the bed was incredibly comfortable. The resort is also very convenient, within walking distance to shops, restaurants, and attractions.
However, for a hotel of this caliber and price, several things fell short. We received no special welcome despite it being our honeymoon, and had to request a room upgrade even though the hotel wasn't fully booked. Room cleanliness was below expectations — dusty bedside areas and a dated bathroom with no signs of deep cleaning. It felt like only surface-level attention was given.
Breakfast was another major downside. It was crowded, and instead of a buffet, you could only choose one fixed option per day, with no substitutions or repeats. Coffee was refillable, but juice wasn't. Vegetarian options were almost nonexistent and no way to add eggs or adjust protein coices, only just fruit, toast, or a pastry.
The resort overall felt overcrowded. The main hallway looks like a public shopping center, and the pool and restaurant areas are open to the public, which added to the lack of privacy. Also, soundproofing was poor — we could hear people in the hallway and next door.
We enjoyed the views, location, and bed, but expected more in terms of cleanliness, service, and overall experience — especially for a honeymoon.
Nuno
Hospedou-se por 7 diárias em mai. de 2025
