Fachada da propriedade

Avaliações de Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
782 Carmichael Lane, Hinton, AB

Avaliações

7,0

Boa

Nota 10 - Excelente. 215 de 1001 avaliações" "
Nota 8 - Boa. 330 de 1001 avaliações" "
Nota 6 - Ok. 216 de 1001 avaliações" "
Nota 4 - Insatisfatória. 134 de 1001 avaliações" "
Nota 2 - Terrível. 106 de 1001 avaliações" "

7,2/10

Limpeza

7,6/10

Serviço e funcionários

6,4/10

Comodidades

6,8/10

Condições e instalações da propriedade

6,8/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza
Facilidade do check in e do check out. Facilidade de acesso. A relação custo benefício para o padrão do hotel não é boa se comparada a hotéis de mesma categoria em outros países.
Hospedou-se por 1 diária em set. de 2019
Resposta de Hotel Staff em 21 de set. de 2019
Thank you for staying with us. Hope to see you again.

6/10 - Ok

Benedito

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Limpeza
Hospedou-se por 2 diárias em set. de 2018
Resposta de Hotel Management em 24 de set. de 2018
Thank you for staying with us, and providing your great feedback. We hope to see you again soon! Sincerely, Hotel Management

8/10 - Boa

rafaela

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Conforto do quarto
Hospedou-se por 3 diárias em jul. de 2018
Resposta de Hotel Management em 20 de ago. de 2018
Thank you for the review and for staying we us! We hope to see you again soon!

6/10 - Ok

Claudio

De passagem
Hotel para estadia curta um pouco longe das atrações turísticas , sem muitos atrativos.
Hospedou-se por 3 diárias em jul. de 2018

8/10 - Boa

Decio Akio

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Recomendo este hotel.
Excelente hotel. Uma boa alternativa para quem visita o Jasper National Park e não quer pagar mais caro em Jasper. Quarto grande, com forno de microondas, frigobar, máquina de café e café da manhã incluído na diária. Supermercado e restaurantes próximos. Recomendo.
Hospedou-se por 2 diárias em jun. de 2018

8/10 - Boa

Robin

Viagem com família e crianças pequenas
Over all was good
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

kim

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Lori

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024

4/10 - Insatisfatória

Bailey

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 21 de mai. de 2024
Dear Bailey,Thank you for taking the time to share your feedback. We value all guest experiences and are disappointed to learn that we might have not met your expectations during your stay. We continuously strive to improve and provide exceptional service to all our guests. If you would like to share more details about your experience, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 - Boa

Betty

Viagem a dois
Pontos positivos: Serviço e funcionários
The Air conditioning was so weird and noisy, also wouldn’t work every night around 3am which woke us up
Hospedou-se por 2 diárias em mai. de 2024
Resposta de General Manager em 21 de mai. de 2024
Dear Betty,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the air conditioning during your stay. Ensuring our guests' comfort is our top priority, and we regret that we fell short of your expectations in this regard.We have promptly addressed the issue and worked to rectify it now. Your comments have been shared with our maintenance team to investigate further and prevent recurrence.We hope that despite this setback, you were able to enjoy the rest of your stay with us. Should your travels bring you back to the area, we would be honored to have the opportunity to provide you with a seamless and comfortable experience.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

10/10 - Excelente

George

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Convenient location
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 19 de mai. de 2024
Dear George, Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed the convenience of our location with its proximity to an array of dining and shopping options.We look forward to welcoming you back on your next visit!Ashkar AhamedGeneral ManagerQuality Inn & Suites Hinton+1-780-865-5255

10/10 - Excelente

Sean

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice staff and that goes a long way.
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 13 de mai. de 2024
Dear Sean,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our staff. Providing excellent customer service is at the forefront of our priorities, and it's rewarding to know that our team made a lasting impression on you.We value your support and hope to have the opportunity to welcome you back soon for another enjoyable experience.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

10/10 - Excelente

RANDY

Viagem a dois
Walking distance to a wide variety of restaurants and a mall.
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 19 de mai. de 2024
Dear Randy,Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed the convenience of our location with its proximity to an array of dining options and shopping opportunities. We're delighted that you found the nearby amenities to your liking. We look forward to welcoming you back on your next visit!Ashkar AhamedGeneral ManagerQuality Inn & Suites Hinton+1-780-865-5255

10/10 - Excelente

Mike

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 5 de mai. de 2024
Dear Mike,Thank you for taking the time to share your positive experience with us on Expedia.We appreciate your 5-star rating and happy to hear that you enjoyed your stay. Your feedback means the world to us, and we look forward to welcoming you back again soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

10/10 - Excelente

Lloyd

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were welcomed warmly. After we were in our room the front desk phoned to make sure everything was OK. That was the first time we had that kind of interest. Will go back if we pass that way again.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 5 de mai. de 2024
Dear Llyod,Thank you for taking the time to share your experience with us. We're delighted to hear that you felt welcomed and appreciated the personalized attention from our team. It's our goal to ensure every guest feels valued and comfortable throughout their stay. We look forward to welcoming you back whenever your travels bring you our way again.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

10/10 - Excelente

Lisa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 24 de abr. de 2024
Dear Lisa,Thank you for taking the time to share your positive experience with us on Expedia.We deeply appreciate your 5-star rating and are thrilled to hear that you enjoyed your stay. Your feedback means the world to us, and we look forward to welcoming you back again soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 - Boa

Michael

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Pool was freezing and intolerable to swim with kids. Hot tub out of service and deck very slippery. Hotel was affordable and clean. Hot breakfast was good.
Resposta de General Manager em 18 de abr. de 2024
Dear Michael,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the pool temperature and the out-of-service hot tub.Our team is actively addressing these issues to ensure a better experience for our guests. We're pleased to hear you found our hotel affordable, clean, and enjoyed our hot breakfast. We appreciate your patronage and hope to welcome you back for an improved stay in the future.Sincerely,Ashkar Ahamed General Manager Hinton Quality Inn & Suites +1-780-865-5255

8/10 - Boa

Paul

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was clean, cheap and geared toward a person in town for work.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 8 de abr. de 2024
Dear Paul,Thank you for your positive review! We're delighted to hear that you found our establishment clean, affordable, and well-suited for your work-related stay. It was a pleasure to have you stay with us, and we sincerely look forward to welcoming you back in the not-too-distant future.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 - Boa

Amy

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
For the price, it was great.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Amy,Thank you for your feedback! We're thrilled to hear that you found value in our product at its price point. We strive to offer quality and affordability, and we're glad to have met your expectations. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We appreciate your support and hope to serve you again soon!Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

10/10 - Excelente

LUIS

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice and quiet hotel
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Luis,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel. Providing a tranquil and pleasant experience for our guests is always our top priority. We hope to welcome you back again soon!Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 - Boa

Daveson

Pontos positivos: Comodidades
Breakfast
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Daveson,Thank you for taking the time to leave us a review! We're thrilled to hear you had a comfortable stay with us. Looking forward to welcoming you back soon!Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

2/10 - Terrível

Robin

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Robin,Thank you for sharing your feedback. We're sorry to hear about your experience. Please reach out to us directly so we can address your concerns and improve.We hope to have the opportunity to better serve you in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

6/10 - Ok

Ronald

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Ronald,Thank you for sharing your feedback. We're sorry to hear about your experience. Please reach out to us directly so we can address your concerns and improve.We hope to have the opportunity to better serve you in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 - Boa

Carrie

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Carrie,Thank you for taking the time to leave us a rating! We're thrilled to hear you had a good experience with us. Please feel free to reach out to us directly with any further feedback or concerns you may have. It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back soon.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

4/10 - Insatisfatória

Fabio

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
This property is a bit rundown. Breakfast is sub-par, with all cutlery, cups and dishes disposable, and not many options to choose from. Room is very clean, but not many towels or toiletries available. Ofcourse, you can always ask for more, as we had to. Hot tub was empty and non usable, indoor pool is lukewarm at the best, as well as the in room shower. I will choose somewhere else next time.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Fabio,We appreciate your feedback and apologize for the shortcomings you experienced during your stay. We will address the issues with our breakfast options, replenishing toiletries and towels, as well as the maintenance of our amenities promptly. We hope to have the opportunity to regain your trust in the future.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 - Boa

Baron

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Affordable, accessible, convenient, would stay again!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Baron,We wanted to extend our gratitude for sharing your delightful experience with us!We're delighted to learn that your stay at Quality Inn & Suites Hinton met your expectations. Ensuring our guests have a wonderful experience is our utmost priority.It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 - Boa

Tracy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good value, friendly staff. Outdated but fine for the price. Breakfast was not great but its a close walk to McDonalds.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Tracy,Thank you for your feedback! We're glad you found value in our services and enjoyed the friendliness of our staff. We appreciate your understanding regarding the outdated aspects of our facilities, and we're continuously working to improve. We'll take your comments about breakfast into consideration to enhance our offerings. It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 - Boa

Bryan

Pontos positivos: Condições e instalações da propriedade
General service
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Bryan,Thank you for taking the time to leave us a review! We're happy to hear you had a comfortable experience with us. It was a pleasure to have you stay with us, and we sincerely look forward to welcoming you back in the not-too-distant future.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

10/10 - Excelente

Nicole

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Nicole,Thank you so much for your 5-star review! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

2/10 - Terrível

Jayla

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Jayla,Thank you for sharing your feedback. We're sorry to hear about your experience.Please feel free to reach out to us directly with any further feedback or concerns you may have. We hope to have the opportunity to better serve you in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

4/10 - Insatisfatória

liana

Viagem com a família
Pontos negativos: Comodidades
Pool was closed and was expecting it to be open and wasn’t told it would not be open . Had to get clean sheets for bed
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Liana,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced regarding the pool closure and lack of communication. We'll ensure better communication in the future and strive to meet your expectations during your next visit.It was a pleasure to have you as our guest. We eagerly anticipate the opportunity to welcome you back soon to serve you better.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

2/10 - Terrível

Daisy

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Heater was extremely loud, could not sleep comfortably. Water was not hot when being used. Hair dryer function was not on the hairdryer, it was broken off so it blew only cold air. We were near the elevator and stairwell which seems to be a norm for some hotels when offering a room through Expedia.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Daisy,We sincerely apologize for the inconveniences you experienced during your stay. Your comfort is our priority, and we regret that we fell short in meeting your expectations regarding the noise level, hot water availability, and hair dryer functionality. We have taken note of your concerns and will address them promptly to ensure a more pleasant experience for our guests in the future. Your feedback is invaluable to us, and we appreciate your understanding. Please feel free to contact me directly to discuss any further concerns. Thank you for bringing these issues to our attention.We hope to have the opportunity to better serve you in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

2/10 - Terrível

Colton

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I would absolutely avoid this hotel at all cost! We had a horrible experience the Hot tub was out of service, not hot water, dirty sheets and the "free breakfast" was completely empty by 8:30. When we got back to our room from a long day of hiking and exploring at around 4:30 - 5:00 our beds were stripped down to the mattress, no pillows, no sheets, no nothing and our room had not been cleaned. Never before have we ever seen this type of service and we're completely disappointed with our stay. I would recommend paying a little extra and looking more into the other hotels there are a lot to choose from.
Hospedou-se por 2 diárias em fev. de 2024

4/10 - Insatisfatória

Sarah

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
I purposely booked a hotel with a pool because me and my two young kids planned to spend most of our time in the pool and then go out occasionally doing other fun things outside of the hotel and if they had told me at check in that the pool was down I would have went somewhere else. Instead every night they’d tell me it would be up and running by the morning and every morning they’d tell me it would be up again in the evening. I never saw anyone ever work on it and it was directly across from my room. So I had to take the kids to the rec centre multiple times when public swimming was (at bedtime) and pay extra money out of our trip that I shouldn’t have had to pay since I BOOKED A HOTEL WITH A POOL!!! It was the main thing my kids were looking forward to. We were there for 5 days and 4 nights with no pool. And I heard their reasons change twice. I’m so frustrated about it still we didn’t get a discount, didn’t get our bills from the rec centre reimbursed, Expedia wouldn’t do anything. It put a huge damper on our trip. However the hotel was nice and clean and the staff were soooo so so so friendly and helpful. Breakfast was okay. There was never any fruit and not a lot of healthy options, a waffle maker with no batter which was weird. If the pool was up and running it would have been a 10/10 stay. Or if they were just honest from the beginning and I could have gone somewhere else. Super disappointing
Hospedou-se por 4 diárias em fev. de 2024

8/10 - Boa

David

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Upon arrival, we learnt that the hot-tub was out of service but otherwise, the room was comfortable and clean. The breakfast room was properly stocked and the food fresh.
Hospedou-se por 3 diárias em fev. de 2024

4/10 - Insatisfatória

Thaddeus

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024

2/10 - Terrível

Brian

Hospedou-se por 1 diária em fev. de 2024

6/10 - Ok

Calvin

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Not bad
Not bad for a work stay
Hospedou-se por 5 diárias em fev. de 2024

6/10 - Ok

Calvin

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Decent
Nice place for the price
Hospedou-se por 6 diárias em fev. de 2024

2/10 - Terrível

Breanna

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024

2/10 - Terrível

Rebecca

Viagem em grupo, Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
No hot water to shower, breakfast was terrible and the hot tub wasn’t working as promised!
Hospedou-se por 2 diárias em fev. de 2024

10/10 - Excelente

Sarah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Awesome service
Hospedou-se por 1 diária em fev. de 2024

4/10 - Insatisfatória

Brian

Viagem com a família
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
No hot water for our 3 day stay
Hospedou-se por 2 diárias em fev. de 2024

6/10 - Ok

Dayna

Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Sarah

Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
They are pet friendly large rooms , always a great stay
Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

Raj

Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Raj, Thank you for taking the time to share your positive experience with a 5-star rating for us.We're thrilled to hear that you enjoyed your stay with us at Quality Inn & Suites Hinton. Providing exceptional service for our guests is always our top priority. It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back soon.RegardsAshkar AhamedGeneral Manager

10/10 - Excelente

Fran

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Main floor was super cold (February) hot tub wasnt working, over all was pretty good they just need to update thermostat etc..
Hospedou-se por 1 diária em fev. de 2024

6/10 - Ok

Jaylyn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff are great. Breakfast could be better.
Hospedou-se por 2 diárias em jan. de 2024

8/10 - Boa

Georgina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Affordable place to stay overnight in Hinton. Nice pool but hot tub was not in service. Room was clean. Breakfast was basic but good enough given the price.
Hospedou-se por 1 diária em jan. de 2024

2/10 - Terrível

Lindy

Hospedou-se por 1 diária em dez.. de 2023