We arrived at check in time, 4PM on Sunday, and immediately discovered that the condo had not been cleaned. Dirty dishes, dirty floors, towels, bed and so forth. We called the number provided for the local manager and received a message stating that Sunday was her day off and to call the Vacasa number if we needed assistance. We called and talked to someone. They put the cleaning on priority and indicated that they would call back in 15 minutes with an update. They never did call back, they did not clean the room. We waited an hour in the parking lot and finally gave up and found another place to stay, which was difficult to do in a resort town on a Sunday night at 5PM. While we were waiting we did see two young girls in the parking lot and appeared to be the housekeepers because the car they were standing by was full of towels and sheets piled in the back seat along with a car seat and an infant. They smoked a cigarette and then drove off, We called the local property manager the next morning and left a message. She returned our call at 1PM, gave a half baked apology and indicated she would work on seeing if we qualified for a return for the night we did not get to spend. We have used VRBO for over fifteen years and really have never had a bad experience until now. Keep looking, this property has bad management and no housekeepers.