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Avaliações de Riverfront dog-friendly condo w/ private deck - free WiFi


Avaliações

9,4

Extraordinária

Nota 10 - Excelente. 181 de 237 avaliações" "
Nota 8 - Boa. 41 de 237 avaliações" "
Nota 6 - Ok. 9 de 237 avaliações" "
Nota 4 - Insatisfatória. 5 de 237 avaliações" "
Nota 2 - Terrível. 1 de 237 avaliações" "

9,2/10

Limpeza

10/10

Serviço e funcionários

9,0/10

Comodidades

9,6/10

Condições e instalações da propriedade

Avaliações

10/10 - Excelente

Katherine B.

Pontos positivos: Limpeza
Great location
Enjoyed our stay
Hospedou-se por 4 diárias em jan. de 2024

6/10 - Ok

Laura C.

Pontos positivos: Limpeza
Clean and Beautiful but Lacking also
Mostly it’s beautiful and location friendly BUT company emailed us a wrong code to enter, fortunately a cleaning staff who was leaving saw our frustration and ended up giving us her entrance code to use, saying that wasn’t the first time happening. The sleeper sofa was comfortable to sit on but very uncomfortable to sleep on and if you move it squeaks loudly, both kids unfortunately slept on it so it squeaked constantly and one child even slept on pillows from couch on the floor because it was so uncomfortable. Main bedroom the sliding doors when you walk in have thin gray curtains BUT a very bright security light is right out that door so the bedroom is lite completely up all night. Also the bed squeaks and only a thin bedspread was on it with no blankets to be found. We would not recommend staying here until those things are corrected.
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

kathy a.

Pontos positivos: Limpeza
Perfect location
Very happy with everything, waterfront, location great, would stay there again thank you
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

MARY M.

Pontos positivos: Limpeza
Cute condo in the heart of Helen.
Nice and cozy weekend retreat.
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Eric H.

Pontos positivos: Limpeza
Perfect Quiet Getaway
Right on the river. Clean and quiet! Perfect!
Hospedou-se por 3 diárias em mar. de 2024

10/10 - Excelente

Paige W., Douglasville

Pontos positivos: Limpeza
Great location
Great location and thoroughly enjoy staying here. I just wish vacasa honored returning customers with some sort of discount. As a customer that comes every year (seniors) and leaves the condo in great condition , it would be nice to be considered some sort of discount for returning, loyal customers.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de VrboOwner em 3 de mar. de 2024
Hi, Paige. Thank you for providing us with this valuable feedback. We are glad to hear you enjoyed the location of our home. We thank you for your feedback, as it helps us improve our guests' experiences. We look forward to welcoming you back for another fabulous getaway in the future.

6/10 - Ok

Ken B.

Pontos positivos: Limpeza
Mixed feelings!
The village of Helen was beautiful and friendly. We really enjoyed it. What we didn’t enjoy was all the problems we had with the condo. We had a very hard time getting into it. The code didn’t work so we had call for help. The Wi-Fi would not connect to our phones and tablets. The door to the deck was locked so we couldn’t sit outside over looking the river. We were very disappointed because of all the troubles.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de VrboOwner em 13 de fev. de 2024
We sincerely apologize for the numerous issues you encountered during your stay. Your detailed feedback is invaluable, and we regret that these concerns impacted your experience. We appreciate your patience and understanding in bringing these matters to our attention. We will thoroughly investigate and address each issue to ensure a more pleasant stay for future guests. Thank you for your feedback, and we hope to have the opportunity to provide you with an improved experience in the future.

10/10 - Excelente

James S.

Pontos positivos: Limpeza
Great location on river.
This place was wonderful. Well furnished and had everything we needed. Front door does need some attention as it would not close properly causing a draft.
Hospedou-se por 3 diárias em jan. de 2024

10/10 - Excelente

Joseph C.

Pontos positivos: Limpeza
Nice relaxing visit
Check-in online was a breeze. We had a problem with the internet which took a while to get fixed, but afterward it worked fine. We were there in January to see the Christmas lights in Helen so it was too cold to enjoy the deck overlooking the river, but in warmer weather it would be great. The bed was very comfortable. Our only suggestions would be the door needs new weather stripping around it because it does not seal and will not stay closed unless it is locked. Cold air comes in during the winter and we are sure hot air comes in during the summer. The only thing missing was facial tissue which we think should be supplied with the unit. Overall we would definitely book here again
Hospedou-se por 5 diárias em jan. de 2024
Resposta de VrboOwner em 29 de jan. de 2024
Thank you for your review, and we are glad to know that you've enjoyed your stay with us. We appreciate your feedback as means to improve in the future. We hope to host your stay next time.

10/10 - Excelente

david p.

Pontos positivos: Limpeza
Great location
Beautiful river view and close walk to downtown!
Hospedou-se por 2 diárias em jan. de 2024

10/10 - Excelente

dennis c.

Pontos positivos: Limpeza
Nice Stay
Had a nice stay. No issues.
Hospedou-se por 4 diárias em dez. de 2023

10/10 - Excelente

Loretta C.

Pontos positivos: Limpeza
Birthday getaway
We had a nice stay at this condo. The location was great; close to restaurants and downtown. My only complaint is that the tub drain was stopped up so we had to get some Drano to unclog it. And the damper was left open in the fire place so a lot of cold air came into the living area. Other than that it was a nice place to stay.
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

Denisse C.

Pontos positivos: Limpeza
Great holiday getaway
The apartment was clean and comfortable. Great view of the chatahuchee river! Even saw deer! Excellent proximity to downtown Helen.
Hospedou-se por 3 diárias em dez. de 2023

6/10 - Ok

Alison H.

Great location
Great location walking distance to everything all was great could have been a little cleaner, front door was not very secure and day of checkout the management company turned up at 9.15 to switch out a cable box was very rude and disrespectful , surly they could have given us prior warning or even waited until after 10 when we were checking out
Hospedou-se por 2 diárias em dez. de 2023
Resposta de VrboOwner em 12 de dez. de 2023
Hi, Alison, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!

10/10 - Excelente

Kelli C., 31904

Pontos positivos: Limpeza
Beautiful view
Beautiful view from the balcony.
Hospedou-se por 2 diárias em nov.. de 2023

6/10 - Ok

Clare

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Diane R.

Pontos positivos: Limpeza
Helen Couples Trip
Everything was fine.
Hospedou-se por 3 diárias em out. de 2023

8/10 - Boa

Gregory F.

Pontos positivos: Limpeza
Pleasant
Clean, great view of the river, well equipped unit with all necessary amenities.
Hospedou-se por 3 diárias em set. de 2023

10/10 - Excelente

Stig A.

Pontos positivos: Limpeza
Great view from the back
We had a nice stay, sat on the back porch and watched tubers floating by. Had most everythig we needed, no wine glasses. But a pleasant place we will return for another stay.
Hospedou-se por 2 diárias em set. de 2023

8/10 - Boa

Candice W.

Pontos positivos: Limpeza
Perfect getaway
Great location, love the view of the river, within walking distance to everything. Worked out great for us. Just the right size for two adults
Hospedou-se por 3 diárias em ago. de 2023

4/10 - Insatisfatória

Thomas W.

3 day stay and spent 1 1/2 days trying to get help!
Needed help trying to open a locked closet with all of our possessions in it.
Hospedou-se por 3 diárias em ago. de 2023
Resposta de VrboOwner em 7 de set. de 2023
Thank you for your review, Thomas. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.

10/10 - Excelente

Sandra L., Midland, GA

Pontos positivos: Limpeza
Perfect Place
It was clean, comfortable and we loved it! It had everything we needed. We really enjoyed sitting on the porch watching the tubers going by. It’s in walking distance to so many places. We would definitely stay here again!
Hospedou-se por 3 diárias em ago. de 2023

10/10 - Excelente

Jill N.

Pontos positivos: Limpeza
One night getaway
The location was great. Walking distance to restaurants and Freeze Cream! The balcony overlooking the river was awesome. Early in the morning there are no tubers, it’s quite relaxing. The bed however was not great. I had trouble sleeping. The mattress is not comfy at all.
Hospedou-se por 1 diária em jul. de 2023
Resposta de VrboOwner em 4 de ago. de 2023
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

4/10 - Insatisfatória

donna h.

Ants
Noticed ants covering remote control shortly after arriving. Texted management co. An hour later my daughters shoes were covered with ants. Sent another text. Received a notice they would look into issue. Never did. Never heard from management co. OR owner.
Hospedou-se por 1 diária em jun. de 2023
Resposta de VrboOwner em 26 de jul. de 2023
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve, and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

8/10 - Boa

Kristine Y.

Pontos positivos: Limpeza
Great place alone the river
Clean, comfortable place for the two of us. We really enjoyed sitting on the deck and within walking distance of the local attractions in town. We were also close to several spectacular waterfalls, all within a 30 mile range.
Hospedou-se por 3 diárias em jun. de 2023

10/10 - Excelente

Teresa E.

Pontos positivos: Limpeza
Loved it!
We absolutely enjoyed our stay. We will be booking again! The bed was so comfortable! We enjoyed the balcony
Hospedou-se por 2 diárias em jun. de 2023

10/10 - Excelente

Elizabeth B.

Pontos positivos: Limpeza
Excellent visit
Enjoyed everday the best part was the river view and porch..
Hospedou-se por 3 diárias em mai. de 2023

10/10 - Excelente

Tina D.

Pontos positivos: Limpeza
Nice and relaxing
Beautiful view and walking distance to downtown Helen.
Hospedou-se por 5 diárias em abr. de 2023

4/10 - Insatisfatória

Mike S.

Pontos negativos: Limpeza
Dirty unit
The location was fantastic and could walk just about everywhere but the unit was dirty. We found ants all over the kitchen. The stove was left with crumbs, dirty dishes in the cabinet, a disgusting toaster and the wall next to the bar had something all over it. The floor had hair and other debris on it and you can tell it has not been swept or mopped. The towels seemed to be clean and that's what I am hoping for. The shower curtain was all moldy at the bottom. The walls and the backsplash of the sink extremely dusty. The couch is a dark color but still looked like it needed to have a deep clean done on that was well. The bedroom was thankfully the cleaner of all the area and the linen appeared to be clean so again that's what I and hoping for. We took a weekend getaway and ended up having to clean the unit just to be able to halfway use it. Outside on the porch is where we spent most the time if we were in the unit to enjoy the river and nature. Disappointed in this rental overall. Our worst stay ever with a VRBO
Hospedou-se por 3 diárias em mar. de 2023
Resposta de VrboOwner em 21 de jun. de 2023
Hi Mike. Thank you for taking the time on giving us your review and we sincerely apologize for the inconvenience that you have experienced during your stay. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us and please know that this is not the regular standard for our properties. We have forwarded your feedback to our local team to avoid future complaints. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza
The condo was very nice and convenient to town. The only downfall was there were alot of black ants.
Our experience was good.
Hospedou-se por 2 diárias em mar. de 2023

8/10 - Boa

Julie M.

Pontos positivos: Limpeza
Nice weekend getaway
Overall we really enjoyed our stay and weekend getaway. There were only 2 downfalls to the place. It smelled like smoke to begin with and the toilet rocks.
Hospedou-se por 2 diárias em mar. de 2023
Resposta de VrboOwner em 21 de jun. de 2023
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

10/10 - Excelente

Lindsey N.

Pontos positivos: Limpeza
Great!! Beautiful overlook of river!!
Loved! So so so pretty!! Wish I could live here
Hospedou-se por 1 diária em fev. de 2023

10/10 - Excelente

Tracy U.

Family getaway
This was a perfect location, we walked everywhere and saved on parking. The balcony over the river was amazing. It was a cute condo perfect for a getaway.
Hospedou-se por 2 diárias em fev. de 2023

10/10 - Excelente

Ed r., Orlando

Pontos positivos: Limpeza
Helen
Place was very nice would come back for sure. I would suggest a second blanket in case one person wants to sit in living room with one. Also, could never. Figure fireplace. Maybe some instructions on how to use.
Hospedou-se por 2 diárias em jan. de 2023
Resposta de VrboOwner em 21 de jun. de 2023
Ed, thank you for sharing your experience with us, and we are glad you enjoyed our lovely home. We appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider in the future. We hope to host you again soon.

10/10 - Excelente

Daniel O.

Pontos positivos: Limpeza
Excellent experience!
The property was clean, ready for when we arrived, and was in an excellent location in Helen.
Hospedou-se por 2 diárias em jan. de 2023

10/10 - Excelente

Hubert (Levi) B.

Pontos positivos: Limpeza
Great place on the river
Loved the location of this place. The river is almost under the back deck. Perfect place to hang out after a day of sightseeing.
Hospedou-se por 1 diária em dez.. de 2022

4/10 - Insatisfatória

Donna S.

Pontos negativos: Limpeza
Great location but paper thin walls and it was not clean
The location is great to visit downtown Helen. The walls are paper thin so you hear all of the noises from the neighbors. It was so bad we left early. The floors were dirty. There was not hand soap for the sinks. There was not a sponge to use in the kitchen. I would not stay here again.
Hospedou-se por 4 diárias em nov.. de 2022

10/10 - Excelente

Maria T.

Pontos positivos: Limpeza
Beautiful, comfy, great location...
Our experience was just amazing. From the moment we made the reservation we received emails with step by step information. We absolutely loved it and plan on coming back very soon..
Hospedou-se por 4 diárias em nov.. de 2022

8/10 - Boa

Karla A.

Pontos positivos: Limpeza
Perfect for a couple
The condo itself is cute and quaint. Just right for a couple. Kitchen sufficiently stocked. The view of the river is nice. Parking is nice and you can walk all over town from there. Outside the property is just OK, much like the rest of Helen it's a little old. The cleanliness of the condo was OK, the bathtub had a few hairs left behind and the shower curtain is dirty also the soap dish needed a good cleaning. I also wasn't convinced the sheets had been washed, but could just be they need to be replaced. The rest of the house was pretty clean except a little dust. I will say the pillows for the bed are terrible, very flat, bring your own. The only other thing is that if anyone is outside they sound like they are right in the room with you, especially in the bedroom. I was woke up by a drunk man right outside falling all over the place, and passing out on the deck for a few hours. Of course we were there in the middle of October fest, I'm sure this doesn't Happen all the time.
Hospedou-se por 3 diárias em out. de 2022

8/10 - Boa

Norman G.

Pontos positivos: Limpeza
Great Getaway
Great getaway, but one bar of soap for the whole apartment and no box of tissues? How much could you possibly have saved, especially considering the high VRBO and VACASA fees paid? Seriously?
Hospedou-se por 2 diárias em out. de 2022

10/10 - Excelente

Janice M.

Pontos positivos: Limpeza
Will stay againgreat
Great
Hospedou-se por 2 diárias em out. de 2022

10/10 - Excelente

Bonnie B., Simpsonville, South Carolina

Pontos positivos: Limpeza
Convenient, clean and cozy
Nice condo with great location to all within walking distance. Nice deck to watch the river and tubing. Clean and cozy.
Hospedou-se por 3 diárias em set. de 2022

10/10 - Excelente

Joseph E.

Pontos positivos: Limpeza
Great property
5/5 would stay again!
Hospedou-se por 2 diárias em jul. de 2022

10/10 - Excelente

Ray S.

Pontos positivos: Limpeza
Highly recommended
Wonderful location and excellent accommodation.
Hospedou-se por 4 diárias em jul. de 2022

2/10 - Terrível

Steve H.

Pontos negativos: Limpeza
Horrible
We arrived at check in time, 4PM on Sunday, and immediately discovered that the condo had not been cleaned. Dirty dishes, dirty floors, towels, bed and so forth. We called the number provided for the local manager and received a message stating that Sunday was her day off and to call the Vacasa number if we needed assistance. We called and talked to someone. They put the cleaning on priority and indicated that they would call back in 15 minutes with an update. They never did call back, they did not clean the room. We waited an hour in the parking lot and finally gave up and found another place to stay, which was difficult to do in a resort town on a Sunday night at 5PM. While we were waiting we did see two young girls in the parking lot and appeared to be the housekeepers because the car they were standing by was full of towels and sheets piled in the back seat along with a car seat and an infant. They smoked a cigarette and then drove off, We called the local property manager the next morning and left a message. She returned our call at 1PM, gave a half baked apology and indicated she would work on seeing if we qualified for a return for the night we did not get to spend. We have used VRBO for over fifteen years and really have never had a bad experience until now. Keep looking, this property has bad management and no housekeepers.
Hospedou-se por 1 diária em jul. de 2022
Resposta de VrboOwner em 21 de jun. de 2023
Steve, we are truly sorry that the condo was not properly prepared for your arrival. We've followed up with our housekeeping team to ensure that this does not happen again, and a full refund has been issued for your reservation. We hope you'll allow us another opportunity to provide you with the carefree vacation experience that we strive to provide for all of our guests.

10/10 - Excelente

Elizabeth M., Woodstock

Pontos positivos: Limpeza
Great location!
Cute, cozy condo with the perfect location! We enjoyed walking all over Helen as well as the peaceful deck overlooking the Chattahoochee River. It was great fun watching the people tubing down the river during the day and enjoying the peaceful river in the morning and evening. We didn’t want our trip to end!
Hospedou-se por 3 diárias em jul. de 2022

10/10 - Excelente

Danielle M.

Pontos positivos: Limpeza
Stay in Helen
Great location !!! The unit was very clean and well stocked, there was 4 of us so we had plenty of towels ( that’s awesome) ! Very comfortable large king bed with tons of extra linen and blankets !!! We will definitely be returning !
Hospedou-se por 3 diárias em jul. de 2022

10/10 - Excelente

Kim W.

Pontos positivos: Limpeza
Great location
Great location; easy to use online reservation system, no problems throughout our stay.
Hospedou-se por 4 diárias em jun. de 2022

10/10 - Excelente

Thomas M.

Pontos positivos: Limpeza
Perfect
Clean, everything worked, great neighbors, no problems with parking at the condo.
Hospedou-se por 3 diárias em jun. de 2022

8/10 - Boa

Alice C.

Pontos positivos: Limpeza
Perfect Place To Unwind
We could have spent the entire stay sitting on the deck watching tubers and listening to river.
Hospedou-se por 4 diárias em mai. de 2022