Mercure Hatfield Oak

Categoria da propriedade: 3

Escolha as datas para ver os preços

Avaliações

7,4 de 10
Boa

Comodidades populares

  • Estacionamento incluído
  • Wi-Fi grátis
  • Restaurante
  • Café da manhã disponível
  • Serviços de negócios
  • Bar

Opções de quarto

Filtros disponíveis para os quartos
Mostrando 4 de 4 quartos

Carrega todas as fotos de Quarto standard, 1 cama de casal

Quarto de hotel com cama, abajures, uma janela, banheiro com espelho e uma toalha sobre a cama.

Quarto standard, 1 cama de casal

8,4 de 10
Muito boa
(5 avaliações)
  • 21 m²
  • Acomoda 2
  • 1 cama de casal

Carrega todas as fotos de Quarto standard, 2 camas de solteiro

Quarto

Quarto standard, 2 camas de solteiro

  • 21 m²
  • Acomoda 2
  • 2 camas de solteiro

Carrega todas as fotos de Suíte júnior, 1 cama King e sofá-cama

Quarto

Suíte júnior, 1 cama King e sofá-cama

  • 26 m²
  • Acomoda 4
  • 1 cama King e 1 sofá-cama casal

Carrega todas as fotos de Privilege, Quarto, 1 cama King

Banheiro

Privilege, Quarto, 1 cama King

  • 26 m²
  • Acomoda 2
  • 1 cama King
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Informações a área

Com ótima localização em Hatfield, Mercure Hatfield Oak fica no centro da cidade. As atrações culturais na região incluem Casa Hatfield e Watford Colosseum. No entanto, o destino também oferece outras opções interessantes como Elstree Film Studios e Hertfordshire Zoo. Warner Bros. Studio Tour London é uma atração imperdível. Confira nosso guia de viagem sobre Hatfield.
Mapa
Roehyde Way, Hatfield, England, AL10 9AF

Nos arredores

  • Uma locomotiva a vapor com o número 5972, exibida em um museu com paredes de tijolo e teto alto.
    Warner Bros. Studio Tour London
    23 min de carro - 20.6 km
  • Universidade de Hertfordshire
    5 min de caminhada - 0.4 km
  • Hatfield Leisure Centre
    16 min de caminhada - 1.4 km
  • The Galleria
    2 min de carro - 1.7 km
  • Casa Knebworth
    24 min de carro - 19.2 km

Opções nos arredores

  • Estação de Welham Green - 3 min de carro
  • Aeroporto Luton (LTN) - 35 min de carro

Restaurantes

  • McDonald's
    2 min de carro
  • McDonald's
    5 min de carro
  • Nando's
    3 min de carro
  • Caffè Nero
    4 min de carro
  • The Harrier
    8 min de caminhada

Sobre esta propriedade

Mercure Hatfield Oak

  • Hotel perto de Universidade de Hertfordshire
  • Além de ficar perto de The Galleria e Casa Hatfield, Mercure Hatfield Oak oferece as seguintes comodidades: serviço de lavanderia e lavagem a seco, bar e espaço para conferências. O local conta com um restaurante, que oferece café da manhã e jantar. Os hóspedes podem ficar on-line com o Wi-Fi grátis nos quartos.
  • Outros benefícios são:
    • Estacionamento sem manobrista grátis
    • Buffet de café da manhã (sobretaxa), posto de recarga para carros elétricos e cofre na recepção
    • Salão de banquetes, bebedouro e serviço de lavanderia
  • Características do quarto
  • Todos os 85 quartos incluem comodidades como Wi-Fi grátis.
  • As comodidades extras incluem:
    • Banheiros com chuveiros/banheiras combinados e produtos de toalete grátis
    • TVs de tela plana com canais via satélite
    • Reciclagem, cafeteiras/chaleiras e serviço de arrumação diário

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  • Estacionamento incluído
  • Wi-Fi grátis
  • Restaurante
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Perguntas frequentes

Mercure Hatfield Oak é ideal para quem viaja com animais de estimação?

Não, a propriedade permite apenas animais de serviço.

Quanto custa o estacionamento em Mercure Hatfield Oak?

O estacionamento sem manobrista é grátis nessa propriedade.

Qual é o horário de check-in em Mercure Hatfield Oak?

Horário de início do check-in: 14h. Horário de término do check-in: a qualquer momento.

Qual é o horário de check-out em Mercure Hatfield Oak?

Horário de check-out: 11h.

Onde fica Mercure Hatfield Oak?

No coração de Hatfield, este hotel fica a 2 km de Universidade de Hertfordshire e The Galleria. Casa Hatfield e Elstree Film Studios também ficam a 15 km.

Posso fazer o cancelamento grátis da minha reserva e receber reembolso integral?

Sim, esta propriedade oferece cancelamento grátis em tarifas de quarto selecionadas, porque ter flexibilidade é importante. Confira a política de cancelamento da propriedade em nosso site para mais informações sobre exclusões ou requisitos.

Avaliações

Avaliações sobre Mercure Hatfield Oak

7,4

Boa

7,8

Limpeza

7,2

Localização

7,8

Serviço e funcionários

7,2

Condições e instalações da propriedade
Nota 10 - Excelente. 100 de 435 avaliações
Nota 8 - Boa. 179 de 435 avaliações
Nota 6 - Ok. 87 de 435 avaliações
Nota 4 - Insatisfatória. 43 de 435 avaliações
Nota 2 - Terrível. 26 de 435 avaliações

Avaliações

Avaliação verificada

8/10 - Boa

Pontos positivos: Limpeza e serviço e funcionários
Location was good.
Hospedou-se por 1 diária em ago. de 2022
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We really enjoyed our stay. It was nice and quiet when we stayed. Room was lovely and bed was comfortable. I’d definitely recommend.
Hospedou-se por 1 diária em fev. de 2022
Avaliação verificada

4/10 - Insatisfatório

Pontos negativos: Limpeza e condições e instalações da propriedade
This hotel is old and run down. The room had a strange smell, carpet was dirty and the limescale on shower door was disgusting. The most annoying thing was the shower pipes next door was so loud it woke me up hours before i needed to get up. Restaurant staff lovely and food was nice but the hotel is not worth the price.
Hospedou-se por 3 diárias em fev. de 2020
Avaliação verificada

2/10 - Terrível

Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The property was nice at reception but when we went to the room, it smelt of damp, one of the windows did not fully close so to keep the cold out we had to put tissue around it, the carpets are dirty with stains. the bathroom had visible dirt built up around the wall and mould around the bath. There were towels given to us that were once white and no large bath towel size but hand size. 2 towels in total. We asked for more towels and one of the towel had blood on it! We went to ask later for another toilet roll as there was a half used in the room upon arrival- shocking! The soap dish had rust on it. The staff made no effort, poor customer service and quite arrogant. I would not recommend.
Hospedou-se por 1 diária em nov. de 2020
Avaliação verificada

4/10 - Insatisfatório

Pontos negativos: Limpeza e serviço e funcionários

Confusion at checkout, otherwise good.

Had a perfectly pleasant stay, but this was marred by the experience during and after checkout. I had ordered drinks at the bar, and also some food on the evening of my stay, and had these charged to the room. On checkout, I was only charged for the drinks, and I mentioned that I had also had some food items to pay for. I was told by the reception staff on duty that those items weren't on the system, and as the service during my stay "hadn't been very good" (their words, not mine. I was happy with the service!), those items would not be charged to my card. I paid for the drinks, checked out, and went about my day. About two hours later I git a call from the hotel, and was told that I would have to pay for the food items. I told them that I had been told that there would be no charge for these, as that is what I was told when I checked out. I repeated this information twice more, and the call ended. Ten minutes later, the same person called again, and we had the same conversation. I was not happy about this at all, and ended the call after again explaining the situation. I have not heard back since, but I have not been left with a very positive experience of this hotel.
Hospedou-se por 1 diária em out. de 2022
Avaliação verificada

4/10 - Insatisfatório

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The first staff I dealt with had poor customer service skills. She looked like she didn’t want to be there, looked like she was forced !! If you don’t want to work please don't simple! I complained about how the room had a weird smell and the bed sheets had stains .. she was reluctant to move me .. but moved me to the room next door. Although it had the same smell I was reluctant to complain again as I did not want to be called a “Karen”!! The room was worse than the one before.. as the towels had yellow stains on them, the shower and bath gels had been used, the bath mat had been covered by a towel on the rail (it looked filthy), the bath had mould marks around, The floor had hair near the toilet and the sink, both the quilt and the bed had hair on them. The floor was not swept as it had mud stains. Instead of cups, plastic cups (similar to those of Costa or Starbucks) were displayed for tea but to make things worse they had been used and washed ( you could literally see the coffee stains on them). The kettle had limescale on the lid like its never been cleaned. I was so scared to have a shower and I couldn’t wait to move to another hotel. I m not making this up and one of my friends was a witness to all... I couldn’t handle it, I therefore booked myself to a more cleaner and reliable hotel for 4 more nights Hatfield as soon as I could. Never again will I ever book this hotel .. its not personal its just poor service. I took pictures as evidence lol
Hospedou-se por 2 diárias em nov. de 2020
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Perfect !!

Since arriving at the hotel was very well attended, great rooms intend to return more often to this hotel, I recommend to everyone!!
Avaliação verificada

8/10 - Boa

Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza e condições e instalações da propriedade

Tired, Dated and not not spotless

The hotel is very tired and really needs a refresh. Cleaning was also not great. I had lots of long thick dark hairs on my bathroom floor on my visit.
Hospedou-se por 1 diária em dez. de 2022
Avaliação verificada

6/10 - Razoável

Pontos negativos: Condições e instalações da propriedade
Decent stay for three star hotel but the bathroom heater wasn’t on when I went into the room and the temperature was in the minus,bathroom door was also damaged..No draught beer on sale at the bar,no butter or sugar at breakfast..One night only..it was ok
Avaliação verificada

4/10 - Insatisfatório

Pontos positivos: Serviço e funcionários
Very chaotic. Receptionist was smiling and helpful, despite clearly having to put up with a total mess backstage. Duty manager was neither on duty nor even onsite or anywhere nearby. Computer had gone down on check in, and they could not program the room keys without it, so all that happened was the queue got longer and longer as no-one could get to their rooms. No sign of a backup plan, either. It's an old tired hotel, smeggy corridors and dilapidated fittings in many places. My room was not too bad - nice new-looking bathroom and comfortable bed. But seriously loud sucking and blowing noises from the sewage pipes every time another room flushed their toilet, enough to wake me several times in the night. Finally after checking out and leaving, they called me to try to claim I'd eaten in the restaurant. Firstly why did this not show when I was checking out? And secondly, I hadn't eaten there, so what was going on? Faulty computer system again? It was a shambles - I'd have to be feeling desperate before going there again.
Avaliação verificada

4/10 - Insatisfatório

Pontos negativos: Limpeza
Tables at breakfast were not cleared No free clean tables. Everyone had dirty plates on them. no clean plates run out of orange juice. Coffee took a long time
Hospedou-se por 1 diária em nov. de 2022
Avaliação verificada

6/10 - Razoável

Pontos positivos: Limpeza e serviço e funcionários
Nobody informed regular hotel guests that a giant party was going to be happening during our stay. The regular food and bar service was closed to regular guests unannounced. The party guests were loud, belligerent, and drunk because they were over served. There were multiple under-aged kids drinking alcohol in the lobby. The noise level made it impossible to rest or even just simply enjoy watching television. They are understaffed to handle that many people and their staff is untrained in dealing with a large intoxicated crowd. When I tried to address the issue with the staff they appeared frightened, confused, and unable to address the drunkenness going on. Some of the party guests became rude and threatening. We had to lock ourselves in our room afraid to venture into the hallways or lobby due to this loud, drunken, abusive, and threatening group of out of control partiers.
Hospedou-se por 4 diárias em out. de 2022
Avaliação verificada

2/10 - Terrível

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Never Again

Started with over a 5 minute wait before someone appeared to check us in, went up to room which was like an oven as there was no AC and the windows were closed. Went into the bathroom and lifted the toilet seat which promptly fell on the floor, I had to secure the 'bolts' back in. The bathroom had an odd assortment of three different types of shampoo but nothing else apart from 2 plastic cups (see photo). Their was coffee and a couple of different types of tea bags, but no biscuits and we had to sleep with the window open which was very noisy due to the traffic on the A1M. Breakfast was chaos, waiting around for food/coffee/juice to come out to the buffet, I felt sorry for the two ladies working their as they were totally rushed off their feet and really doing their best, in fact the hotel should be grateful to them for their efforts. When we left the hotel there was no one at the desk again to mention all of this and so we simply left the keys on the counter. The whole experience was bad from start to finish and we will certainly not be staying there again nor recommending it to friends.
Hospedou-se por 1 diária em ago. de 2022
Avaliação verificada

6/10 - Razoável

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Room very basic, bed felt small but was comfortable. Nice and clean. Hand basin tap can only be used on low as it was too powerful for the small sink and flooded. The night we stayed was particularly hot. No air con in rooms and no fans available, that made for a bad nights Sleep.
Hospedou-se por 1 diária em jul. de 2022
Avaliação verificada

6/10 - Razoável

Served a purpose but noisy and very impersonal
Hospedou-se por 1 diária em jul. de 2022
Avaliação verificada

2/10 - Terrível

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade

Missing Shower

I booked this room for a colleague attending an important meeting the following day. The reviews were good and images were equallyvas goid so felt like a good choice. I was majorly disappointed and embarrassed to find out that there was no shower in the room as it had been taken away along with the shower screen. Having checked in kate due to travelling my colleague raised the concern butbwas told there was nothing that could be done as there were no spare rooms. A room the following morning was made available for a shower. I find this really disappointing, if id booked a budget hotel id expect a lesser standard. I think the fairest solution to be a full refund from the hotel. I await your response.
Shower
Hospedou-se por 1 diária em jun. de 2022
Avaliação verificada

10/10 - Excelente

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent for the price!
Hospedou-se por 1 diária em mai. de 2022
Avaliação verificada

4/10 - Insatisfatório

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
de kok mag eens een deftig gesprek krijgen want zijn gerechten waren te hard gebakken, te droog en hard vlees, herbakken croissants die steenhard zijn, platgekookte frieten, viel deze keer echt tegen. veel te duur betaald voor het eten dat ik kreeg.
Hospedou-se por 4 diárias em abr. de 2022
Avaliação verificada

8/10 - Boa

Lovely hotel, friendly staff and lovely rooms. However bathroom was slightly dirty on arrival
Hospedou-se por 2 diárias em abr. de 2022
Avaliação verificada

2/10 - Terrível

Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Man behind the desk. Wasn’t very helpful on arrival. We paid £20 for breakfast.. To get cold streaky
Hospedou-se por 1 diária em mar. de 2022
Avaliação verificada

8/10 - Boa

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
.
Hospedou-se por 2 diárias em fev. de 2022
Avaliação verificada

10/10 - Excelente

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Okay for a night

I stayed for just a night but the hotel is a bit old and i think needs a bit of upgrade.
Hospedou-se por 1 diária em fev. de 2022
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Room is clean and nice.
Hospedou-se por 1 diária em set. de 2021
Avaliação verificada

4/10 - Insatisfatório

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto

Needs an update badly

Not the best in terms of condition, one pillow cushion on both sides, old appliances, no climate control system, old TV, not modern at all, poor quality carpets, not the cleanest. Presentation - 6/10
Hospedou-se por 1 diária em set. de 2021
Avaliação verificada

8/10 - Boa

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto

Comfortable stay, would benefit from a refresh

Hotel was in an easy location to get to with free parking. The rooms and bed were comfy, great service. Some areas of the hotel could do with an update though compared to other Mercure hotels I’ve stayed in.
Hospedou-se por 1 diária em ago. de 2021