4/10 - Insatisfatória
Jennifer
Viagem em grupo
27 de jan. de 2026
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Comodidades
Unfortunately, this stay did not meet expectations based on how the property was advertised. There was no disclosure at booking that the hotel was in a soft opening phase. During our stay, staff repeatedly mentioned that many issues would be resolved “in a few weeks,” making it clear the property was not fully operational. Had we known this in advance, we would have managed expectations differently or chosen not to stay.
Check-in took much longer than expected, and staff provided inconsistent or incorrect information throughout the stay. Our room had a leak under the sink, and we were given stained towels. Overall the hotel is clean.
Several basic amenities were missing or unavailable, including a blow dryer (we overheard there were only 13 available for the entire property), luggage racks, room service, and timely access to bottled water. We received an email from Expedia only days before our trip mentioning renovations; however, the reality was that the property is still adding finishing touches and the infrastructure is not fully in place.
Pool access was inconsistent, as only one pool is currently open and overcrowded. Additionally, while the property is advertised as being on the beach, it does not offer direct beach access with chairs or designated guest use. A public boardwalk runs through the area, making this more of a “beach view” property. Messages to the hotel’s 855 support number went unanswered.
They should have discounted price for this time period.
Jennifer
Hospedou-se por 3 diárias em jan. de 2026
