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Avaliações de Residence Inn by Marriott Harrisburg Hershey

3 out of 5
Residence Inn by Marriott Harrisburg Hershey
4480 Lewis Rd, Harrisburg, PA

Avaliações

8,8

Excelente

Nota 10 - Excelente. 288 de 476 avaliações" "
Nota 8 - Boa. 119 de 476 avaliações" "
Nota 6 - Ok. 39 de 476 avaliações" "
Nota 4 - Insatisfatória. 11 de 476 avaliações" "
Nota 2 - Terrível. 19 de 476 avaliações" "

8,8/10

Limpeza

9,2/10

Serviço e funcionários

8,6/10

Comodidades

8,8/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

Billie-Jo

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We stayed a week and were supposed to get refresh service every two days. We were told this included changing garbages, exchanging linens, and making the bed. This was not done without us making numerous requests to get it done. Staff do not appear to be cleaning much of anything. Stairs and walkways were dirty with hair and other debris. Breakfast lacked fresh fruit; after having black bananas out for a few days they did switch it to oranges. There seemed to be plenty of staff in the kitchen but the breakfast display lacked and customers had to ask for basic things. One positive was the fitness facility had a variety of free weights and machines which were in working order. We did request a call from the manager but never received one.
Hospedou-se por 6 diárias em abr. de 2024

4/10 - Insatisfatória

Marcy

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
I always look for Marriott Hotels when we travel and love them. This is the first time we’ve not had a good experience. The staff in the office were kind and this is not for them, they were great… the room was gross. It was clear that a party happened there and they did not clean before we stayed in the room. Dirty carpets, showers were not clean, leftover decorations stuck to the ceiling, and mystery material spilled on the cupboards. I almost considered leaving and forgetting about the money to find another place. Hopefully they can resolve the cleaning issues and make this the Marriott experience everyone is expecting.
Hospedou-se por 1 diária em abr. de 2024

6/10 - Ok

Kristina

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Serviço e funcionários
Check in staff was very professional and nice. Room was barely clean, multiple hairs found in the tub. Floor was sticky. We were on the 2nd floor and there was no elevator.
Hospedou-se por 1 diária em abr. de 2024

2/10 - Terrível

Jocelyn

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This place was nasty
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Sharon

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Big room, quiet, clean, comfortable, good breakfast included.
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Gloria J

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stayed in a 2-bedroom suite with my family of 5 and felt that we all had more than enough space in the room. Loved that each bedroom had their own bathroom and TVs. Beds were comfortable and clean. Continental breakfast was good, especially the pearl waffles. The hotel is in a nice quiet area. Loved having a kitchen in the room that was equipped with items that might be needed during the stay (i.e. pots/pans, dishwasher, dishes, glasses, flatware, etc.) Dislikes: • Ice maker in our freezer didn't work. It produced like 2-3 ice cubes and we were there for 4 days. • I didn't like that our trash was not emptied during our stay even though it should have been when our room was cleaned. • disliked having to pay $5 for parking. If I'm staying here you should expect me to need to park my vehicle and it should be included especially since this specific hotel does not provide any form of shuttle service. • Not a lot of kid friendly tv stations to view, especially after 7pm when programming switches to more mature content. • Standard Wi-Fi is free, but if you choose to use "enhanced Wi-Fi" for streaming it's an extra $5 per day. Not worth it when you can just use the apps on your phone that you already pay for. Conclusion: Overall a decent place to stay when traveling with a large family.
Hospedou-se por 4 diárias em mar. de 2024

8/10 - Boa

Susan

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice clean and I would recommend
Hospedou-se por 1 diária em mar. de 2024

4/10 - Insatisfatória

Debby, Tampa

Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Neisha M

Hospedou-se por 2 diárias em fev. de 2024

10/10 - Excelente

Ardel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked the studio style apartments here. They are quite spacious
Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

Mark

Hospedou-se por 1 diária em fev. de 2024

2/10 - Terrível

Scott

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotels.com failed to secure 2 of 3 rooms booked.
Hotels.com failed to post 2 of 3 reservation to the hotel. Correcting the issue took over an hour and a half.
Hospedou-se por 1 diária em jan. de 2024

8/10 - Boa

Georges N

Hospedou-se por 4 diárias em jan. de 2024

10/10 - Excelente

Zachary

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Henry, Telford

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We stayed with our daughter, son-in-law and their family. The staff made sure we were given a suite across the hall from our daughter's room - that was so kind and made it so convenient for us to assist with the children. Prior to coming I made several phone calls. David and Kenneth made sure we had the information we needed and secured a porta-crib for our daughter's room. They were so cordial and friendly. We will certainly stay there again when heading to the PA Farm Show!!
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Henry, Telford

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I made at least 3 phone calls ahead of time to request a porta-crib, check on restaurants, etc. David and Kenneth were so cordial and knowledgeable! I would highly recommend staying at this location! The suites were amazingly spacious. The pool was wonderful! Very family friendly!

10/10 - Excelente

Elizabeth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice hotel. I'd stay here again.
Check-in was easy and directions to our room were well explained. The room was clean and the thermostat was perfectly set because it was cold outside. If we had wanted snacks, they were readily available in the lobby. The breakfast had a lot of options, both cold and hot. And check-out was very nice - I like to check out in person. The desk attendants, both night and day, were very personable.
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Kayla

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I love that there was a full kitchen, we were staying for a week and were able to cook and reheat our own food. Breakfast was provided and very delicious.
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

mark

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024

6/10 - Ok

Viajante verificado

Pontos negativos: Limpeza
Disappointed
Started with check-in. My room was prepaid. The desk agent charged my card for a two night stay. I inquired about charge immediately, a manager had to assist with reversing charges. I proceeded to my room and upon entering it smelled like weed. After looking around I found weed in the bathroom sitting on top of toilet tank. Had to go back to lobby and share with desk agent. They moved me to another room. This room was on 1st level. This hotel only has two floors with outside entrances. The guest above were heavy smokers so I had to smell this all during my stay. Unfortunately, I will not be returning here to stay in the future based on my experience.
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

Deborah

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Book It
One of the most spacious, quiet rooms we’ve ever stayed in. Will stay again.
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

Denise

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Cleanliness
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Michael Bretz General Manager em 8 de dez. de 2023
Denise thank you for taking the time to leave us a review. I'm glad that we were able to make your stay a memorable one.

6/10 - Ok

Dynesty

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Never going back. Somebody came into our room saying they were told we checked out at 9:00am.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Michael Bretz General Manager em 5 de dez. de 2023
I am sorry that you experienced that situation. That is not our standard procedure to enter a room without trying to contact the room. I do thank you for letting us know so we can go over this with our staff and management team.

10/10 - Excelente

Lisa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great place! Looks like townshouse when u walk in. Great breakfast! Super comfy beds! The staff was so nice.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Michael Bretz General Manager em 5 de dez. de 2023
Lisa,That is awesome. Thank you for letting us know about your stay. It is nice to hear from you that you enjoyed your stay. I will pass this on to the team.

8/10 - Boa

Judie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It’s tucked away and very quiet. Easy check in. Friendly service
Hospedou-se por 1 diária em nov. de 2023
Resposta de AGM Victor McWilliams em 6 de dez. de 2023
Thank you for sharing about your stay with us!

2/10 - Terrível

Kayla

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
We did not have any hot water and bugs were found in the pull out bed, in addition to that mold in the vents and all of the bedding was stained with urine.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Michael Bretz, General Manager em 5 de dez. de 2023
Thank you for taking the time to let us know about your stay we know that your time is valuable. I am sorry that you had these issues while staying with us, this is not the norm. I will take this teachable moment to my housekeeping and maintenance staff so that we can make sure that no one else runs into this situation. Please except my apology and be assured if you stay with us again you will not have these issues again.

6/10 - Ok

Stephanie

Pontos positivos: Serviço e funcionários
The staff at the hotel were wonderful but the condition of the room wasn’t great. The bathroom didn’t have a trash can, the toilet and shower were so tightly next to each others ther it was hard to move around
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de AGM Victor McWilliams em 6 de dez. de 2023
I am sorry to here your stay was not up to your standards, I will share this with the entire housekeeping leadership team. Thank you for sharing about your stay with us.

8/10 - Boa

Laura

Viagem em grupo
Check in was easy and the staff was friendly!!
Hospedou-se por 1 diária em nov. de 2023
Resposta de AGM Victor McWilliams em 6 de dez. de 2023
Thank you for sharing about your stay with us.

10/10 - Excelente

Jinchan

Viagem com a família
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Victor McWilliams Assistant General Manager em 31 de out. de 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de VICTOR MCWILLIAMS Assistant General Manager em 30 de out. de 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Wolfgang

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We enjoyed the large room with space for up to four persons and a full kitchen. Guest laundry was also excellent. Staff was most accommodating.
Hospedou-se por 6 diárias em out. de 2023
Resposta de Victor McWilliams Assistant General Manager em 27 de out. de 2023
Dear Ms. McCloskey,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Michael

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Victor McWilliams Assistant General Manager em 27 de out. de 2023
Dear Michael,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

jennifer

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Our stay was excellent. Clean room and friendly staff!
Hospedou-se por 4 diárias em out. de 2023
Resposta de Victor McWilliams Assistant General Manager em 24 de out. de 2023
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - Boa

Denise

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel, but in a off putting locationp
Hospedou-se por 1 diária em out. de 2023
Resposta de Victor McWilliams Assistant General Manager em 23 de out. de 2023
Dear Denise,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Patricia

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em out. de 2023
Resposta de Michael Bretz General Manager em 12 de out. de 2023
Patricia I am glad that you took the time to leave a review of our hotel we know your time is important. We are glad that you had an enjoyable stay and hope to see you again soon.

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Victor McWilliams Assistant General Manager em 23 de out. de 2023
Dear Guess,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Deborah

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em out. de 2023
Resposta de Victor McWilliams Assistant General Manager em 23 de out. de 2023
Dear Deborah,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - Boa

Robert, Midlothian

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Just fine. Parking a long way from room
Hospedou-se por 5 diárias em out. de 2023
Resposta de Victor McWilliams Assistant General Manager em 23 de out. de 2023
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us and I want to apologize for not having parking closer to your room.We hope to welcome you again soon.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Victor McWilliams Assistant General Manager em 23 de out. de 2023
Dear Guess,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Elizabeth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de Victor McWilliams Assistant General Manager em 23 de out. de 2023
Dear Elizabeth,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Aron

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Victor McWilliams Assistant General Manager em 23 de out. de 2023
Dear Aron,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Heather

Hospedou-se por 1 diária em set. de 2023
Resposta de Victor McWilliams Assistant General Manager em 23 de out. de 2023
Dear Heather,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Mary

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean efficiency. Friendly staff. Quite area. Will stay again when in town and I highly recommend you book this place for your next stay.
Hospedou-se por 1 diária em set. de 2023
Resposta de Michael Bretz, General Manager em 29 de set. de 2023
Thank you for taking the time to leave us a review. We appreciate you letting us know how we did and I am glad that you enjoyed your stay.

10/10 - Excelente

Robert

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We had a great time and staff was very helpful. The facility was absolutely amazing the free breakfast 🙌 😍 was amazing thank you will definitely be a part of a new tradition 😀
Hospedou-se por 1 diária em set. de 2023
Resposta de Michael Bretz, General Manager em 29 de set. de 2023
Thank you for taking the time to leave us a review and let us know how we are doing. I am glad that you had a great and we made your stay a memorable one.

10/10 - Excelente

Ann

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
We enjoyed our stay very much.
Hospedou-se por 6 diárias em set. de 2023
Resposta de Michael Bretz, General Manager em 29 de set. de 2023
Thank you for taking the time to leave us a review we know your time is valuable and we appreciate it. We are glad that you had a great time with us.

10/10 - Excelente

Romola, jamaica

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice clean friendly neighborhood
Hospedou-se por 1 diária em set. de 2023
Resposta de Michael Bretz, General Manager em 29 de set. de 2023
Thank you for taking the time to leave us a review and let us know how we are doing. We are glad that the hotel was able to exceed your expectations.

10/10 - Excelente

Candida

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2023
Resposta de Victor McWilliams Assistant General Manager em 23 de out. de 2023
Dear Candida,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

SUSAN

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de Victor McWilliams Assistant General Manager em 23 de out. de 2023
Dear Susan,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Kasi

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Victor McWilliams Assistant General Manager em 23 de out. de 2023
Dear Kasi,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - Ok

Olivia Rebecca

Viagem com a família
Pontos positivos: Serviço e funcionários
Rooms and buildings were a little run down
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Victor McWilliams Assistant General Manager em 23 de out. de 2023
Dear Olivia,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the maintenance leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.