10/10 - Excelente
Catherine de la, Aldergrove
Viagem a dois
28 de jul. de 2025
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel looks brand new and was immaculate.
Reception - great employees working there, so welcoming and always helpful. Only confusion was we asked for every other day a tidy up in our room (we stayed a week), and they came once on the third day and not again, so I kept having to ask for supplies. Then finally the cleaners came in to do a thorough clean, but we declined as we were leaving the next day as that didn't make any sense.
Breakfast - the area was modern and comfortable and great use of space. Great continental breakfast with fresh hot and cold options. Shout out to Parnisha who worked there Mon-Friday mornings, who always had a smile on her face and was so helpful, even when she was extremely busy! Could perhaps use more staff/hands in the busy mornings as it was a challenge or them to keep up with filling/re-filling of items!
Room - our room was spacious and bright and the king bed was very comfy! Liked having the kitchen, could have been stocked with more than 2 of everything, in order to use the dishwasher (had to wash by hand if we wanted to use again the same day).
Pool - clean but small. I could still do some laps when it was quiet, but when kids came in there is not much room.
Laundry - 2 washers and 2 dryers, and on a Saturday it was busy and I had to wait a while to use the machines. But was easy to access and get coins, etc.
Overall - we really enjoyed our week stay at this hotel and would definitely recommend it! I give it a 10/10.
Catherine de la
Hospedou-se por 7 diárias em jul. de 2025