2/10 - Terrível
Victoria
Viagem em grupo
4 de ago. de 2025
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Do not stay here. The hot water was broken for Three full days. We spoke to staff about it several times, only to be met with lies and gaslighting about the information they had previously given (the guy literally told us that we hadn’t been down to complain before,?? Do you think we are stupid?) Everything is stained and disgusting. The front door is completely unsafe. You need to be buzzed in by someone behind the front desk. There is almost never anyone there, which means that you are locked out. We were forced to pick the lock with the damn room key just to enter the front door several times. Which means the door is completely unsafe as a security measure to begin with. Also, they have been entirely unreasonable and unresponsive in our case to obtain a refund. It is absolutely ridiculous to operate a “Hotel” where you can’t shower, the staff are beyond rude, and I WAS THE DOORMAN for thirty minutes yesterday morning while I was waiting for ANYONE to return to the desk so we could request a roll of toilet paper (We were provided only one roll, and no housekeeping.). I literally had to let four hotel guests into the building or they would have been locked out of the front door for the full thirty minutes. I’m actually begging you not to stay here. Please. For your own good.
Victoria
Hospedou-se por 2 diárias em jul. de 2025
