Hotéis em Hagåtña,

"There is an extra $40 fee per child over the age of 11 that was not included in the price of the hotel per night. Staff could not explain what this fee was for. "

"Restroom sewage backflow, terrible odor. Shower water is very slowand leaks on the shower head, requested for assistance but no one shows up."

"Great and helpful staff."

"It was a great way to spend Easter with our family. We went bowling, cooked an Easter breakfast and went swimming in the pool. I was a relaxing time with many activities for the whole family."

"The room price was fair. As soon as I entered my room, it had a sewage smell in the entrance and the smell got stronger throughout the night. I would probably not stay here again. But you can’t beat the price. I was only there for a couple of hours to rest and clean up before a flight."

"Our family’s experience was somewhat unpleasant on the beginning of our check-in. The room they originally assigned us had a moldy smell the moment we opened the door. Unlike a typical hotel where the room’s aircon is centralized and left on before the guest check-in. Guam Plaza Resort uses a split type aircon that would only be turned on upon the guest’s entrance in the room. When my husband brought it to the front desk’s attention, the assigned night manager was not helpful. The moldy smell...

"The amenities was great! We enjoyed the pool and easy access to the beach. However, we kept hearing the elevator go up and down from our room and also it was difficult to drain the water in the tub. "

"O hotel é maravilhoso, muito bem localizado e com uma infra estrutura bacana e muito lindo. Agora pecam em pequenos detalhes, como a limpeza nos quartos, faltam cadeiras na piscina e na praia que atenda aos usuários, a conservação das instalações precisam de reformas, teve falta de produtos no café da manhã e alguns tipos de comidas no restaurante que foram feitas não por um cozinheiro profissional. "

"Hotel conveniente pela proximidade do aeroporto. Mas muito mal conservado. Staff muito prestativo e super educados! Transfer para o aeroporto é um plus! "

"一番最初に案内された部屋が本当に無理だった。洗面所がカビだらけ。どうにか寝ようとしたけど、深夜2時まで寝れず、部屋を変えてもらった。変えてもらった部屋はなんとか大丈夫だった。カビは気になったけど。その時に対応してくれたスタッフはとても良い人だった。あと、オールインクルーシブって書いてあったのに、何回問い合わせても対応してもらえず、嫌な気持ちになった。あの表記はやめてほしい。結局ゴールドパスを買ったけど、良いなと思うところは別途請求が多かったから要注意。ホームページには書いてないからずるい。ちゃんと書くべきだと思う。"

"ホテル前エリアと一部のプールが工事中で リゾート感は感じられませんでした。 地下1階のアクティビティルームも工事の倉庫になっていて残念でした。 運営が星野リゾートに変わりましたが、 名前が変わっただけどいう感じです。 日本の星野リゾートとクオリティーが同質だと思うとギャップを感じるのでご注意してください。 グアムのノーマルな普通のホテルです。 客室1.0サービス1.0地図1.0 ホテルのおすすめポイントお子様連れ向き 客室穴の空いたタオルを使用されているので 評価は低いです。 エアコンがかなり古いので 喉が痛くなり喉が痛く日本に帰国してから病気で通院しました。 バスタブのお湯が排水できなく 自分で掃除して処理したので最悪でした。 近くのアクティビティホテル隣接のウォーターパークがあり、 子供連れには向いています。 歩きやすさ工事中で不便でした。 フード、ドリンクレストランは他のお客さんの評判が良くなかったので利用しませんでした。"

"very nice and helpful staff "

"朝食がとても美味しかった"

"バスタブが初日全く掃除して無かった。蛇口から水が出なかったから掃除が出来なかったのか。自分で洗って腰が痛くなりました。しかし2日目からは改善していた。部屋は広く眺望も良い。テレビはNetflixは未導入。衛星放送でNHKの番組は視聴可能。 フロントスタッフは丁寧な接客でした。タクシーも呼んでくださいます。 夕方から使えた特別フロアでのおもてなしのお料理やドリンクは中々美味しかったです。 "

"サービスはとても良いが、観光客が少なくて寂しい感じでした"

"The royal orchid, one hotel has always been my go to hotel when visiting Guam. I have noticed over the years that the hotel is that a rundown state. Upon check in I was greeted with a very warm and welcoming staff. Very kind and professional. We checked into our 1st room (#636) as we started to settle in I saw a small roach on the floor and killed. When I opened the refrigerator to place beverages multiple roaches of various sizes came out of the cabinet the refrigerator was in. I immediately...

"スタッフの対応が迅速で良かった 日本語対応NGかと思ったがきちんと対応してもらえた"

"The spaciousness of the room as well as its cleanliness. Being it’s a golf resort and the clubhouse was in a separate building, there was little to no foot traffic and minimal noise. Staff were friendly and attentive to our needs. The pool was not operational which attributed to the 4-star rating. "

"The room was clean and quiet, the flooring beautiful, the view gorgeous, the beds comfy and luxurious. The AC and TV worked just fine and the staff were friendly. It's also an easy walk to the beach and coffee shop. I would've given the hotel 5 stars, except their boiler was out and there was no hot water. I was informed of this when I checked in, but it was late and I didn't have a backup hotel plan. Fortunately, the water was lukewarm, not cold. "