6/10 - Ok
Shaghayegh
Viagem com a famĆlia
15 de jul. de 2025
My review applies mainly to the backpacker room, which I accidentally booked. While it did have a private bathroom and shower, it lacked basic amenitiesāthere wasnāt even a kettle to boil water.
Unfortunately, we arrived just as the staff member on duty (who had been unwell) was leaving, despite confirming over the phone she'd be there until 6PM (reception is meant to be open until 7PM). She saw us drive in but continued on, which left us without assistance on arrival.
As a family of four, we would have happily upgraded to two double roomsāthere were many availableābut without staff on-site, this wasnāt possible. Another disappointment was that the games room (one of the key reasons we chose this place) was also closed.
The shared kitchen, as part of the campground facilities, had no forks or spoons available. When I spoke to the owner the next morning, she explained that utensils often go missing. Iād suggest placing a basic set in backpackers room with no alternative and charging guests if they're not returned.
This was the only night of our 12-day South Island trip we had planned to eat in, so the experience was quite frustrating. I understand that staff getting sick is out of anyoneās control, but it was unfortunate not to be welcomed or offered options.
I can only speak honestly about our experience. That said, I do want to mention that the other rooms looked clean, modern, and very invitingāas I could see through the windows!
Shaghayegh
Hospedou-se por 1 diƔria em jul. de 2025