Férias para Gunderman

Very disappointing experience with the reception staff. Unfortunately, the service I received from the reception team was not helpful or welcoming at all. I approached them expecting basic assistance and courtesy, but instead I felt like my concerns were not taken seriously and that they were unwilling to help. The reception team is the first point of contact for guests, so I believe good communication and customer service are extremely important. Sadly, this was not my experience. The attitude and lack of helpfulness from the staff left me very disappointed and negatively affected my overall impression of the property. I hope management takes this feedback seriously and provides better training and customer service standards for the reception team. Guests should feel welcomed, respected, and supported when they ask for assistance. Unfortunately, I did not feel that way during my experience.

Amazing location, such a great place for a weekend away.