8/10 - Boa
Francisco
22 de jan. de 2023
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Good but could improve little aspects
It’s actually a palace, not a castle. We got a deluxe room and it was big and well decorated with 2 big bathrooms, one with a tub. Although it was very comfortable we noticed something weird about the toilet amenities: they are each one of a different brand and there’s no pattern. They would let a Ferragamo shampoo, a Hermès soap bar and moisturizer and a generic hand soap of low quality. Very odd. Water, coffee and tea should be offered in the room as well. Breakfast is good and the lady in charge very attentive and worked hard to provide everything we asked for but I think sometimes she could use a little help from someone in the kitchen as she was by herself and had to serve, wait on tables, clean them and reset them to other guests who kept coming and there was no one to help, which sometimes led guests waiting. The spa and swimming pool are very interesting, located on the underground of the palace and still with a beautiful view of the village below. The other common areas could be improved. The lobby is dark and not welcoming. There’s even a pool table that doesn’t make any sense in being there lol. I also give the suggestion that the main access gate have the intercom placed in a way to avoid the driver getting out of the car, in the cold and rain, to ask the receptionist to open it. Our stay was good but we left with the feeling that it was not a 5-star Relais & Chateaux property.
Francisco
Hospedou-se por 3 diárias em jan. de 2023
