Agradecemos tu calificación, desconocemos el motivo por el cual sera de 3/5, pero todo nos apoya para seguir mejorando, gracias por su visita, esperamos volverlo a ver con nosotros!

Gracias por su visita, esperamos volvernos a ver pronto por esta increíble ciudad e increíble hotel que manejamos! Agradecemos mucho sus comentarios, lindo día

Hello, good evening, we appreciate your comment and we understand the inconvenience, it is something we are working on since the platform says that free transportation is offered, for various reasons we have not been able to modify it, but since the client arrives (all of them) We mentioned that for more than two years we no longer handle free transportation, now it is with cost, but as a courtesy to clients like you we offer a completely free transportation service, we hope that for your next visit you will choose us again and we will give you the guarantee of free transportation, for the inconvenience caused, an apology.

Good afternoon, we hope that our services have been to your liking, we also appreciate your visit to our hotel, we will see you again at your next visit, thank you!

Agradecemos la atención al evaluar nuestro servicio, el tema del aire acondicionado está disponible sólo en algunas habitaciones, cuando guste regresar estamos a sus ordenes para poder atenderle con la habitación que usted reserve con aire acondicionado.

Agradecemos la atención al evaluar el servicio, atendiendo las recomendaciones para poder mejorar aún más la atención.

Agradecemos la atención al evaluar nuestro servicio.

We appreciate the attention when evaluating our service, and the parking lot is the space we have to provide a good service to our customers.

Agradecemos la atención al evaluar nuestro servicio.

Sería de gran ayuda el saber por que nuestro servicio se calificó de esa manera, deseamos excelente día, pero si hizo falta el comentario de saber que fue lo que no le pareció para poder mejorar.

We appreciate the attention when evaluating our service and striving to improve day by day.

We are sorry that the experience has been that way, but it should be noted that in no way was there indifference to the fall of your family member, all the care of the establishment's doctor was provided for care at no extra cost and it was not accepted, the transfer was offered to a medical institution and was not accepted either.The establishment was not the one you would have looked for and the recommendations that are made in case you have any limitation to access the hotel were not really paid attention to.

Agradecemos la atención al evaluar nuestro servicio.

The discount is not always the answer to a problem in the service, unless what you are looking for is not paying the value of the service, in general all the needs of our guests are met and we strive to always do so, fail on our part it must be solved.

Atendemos la recomendación acerca de nuestro servicio y la atendemos a la brevedad para poder brindar un mejor servicio a nuestros clientes.

We appreciate your attention when evaluating our service, and assessing the plus of the transportation service that is at the service of our guests.

Agradecemos la atención al evaluar nuestro servicio y saber que los huéspedes agradecen la calidad del mismo.

Agradecemos la atención al evaluar nuestro servicio y saber que es bien recibido por parte de nuestros huéspedes.

Lamentamos la confusión que se tuvo al elegir la habitación, como sugerencia en la próxima reservación que haga en cualquier establecimiento no se guíe sólo por el precio o las fotos que se muestran de las instalaciones o areas comunes, hay que elegir el status de la habitación que deseamos reservar, y asegurarnos que sea lo que estamos buscando y cómo bien menciona en el establecimiento directamente le pueden orientar a que se elija el cuarto ideal a sus necesidades.

Desconocemos el motivo por el cuál nuestro servicio se valuó de esta manera, abonaría más un comentario que nos ayude a mejorar y atender las necesidades de nuestros huéspedes.

Desconocemos el por qué nuestro servicio fue evaluado de esa manera, abonaría más un comentario para poder atender las necesidades de nuestros huéspedes.

Desconocemos el por qué nuestro servicio fue evaluado de esa manera, abonaría más un comentario para poder atender las necesidades de nuestros huéspedes.

Agradecemos la atención al evaluar nuestro servicio, fue un placer e poder atenderles.

Agradecemos la atención al evaluar nuestro servicio, lo rústico es lo que destaca a Guanajuato, ya hemos atendido sus recomendaciones.

Agradecemos la atención al evaluar nuestro servicio.

このようなサービスの認識で申し訳ありませんが、内室をお支払いいただいた場合、眺めの良いお部屋、テラスや屋外スペースのあるお部屋は、料金が安くなるため、ご希望の場合はご利用いただけません。スペースの価値に対して支払わなければならないサービスと質の高いスペース、私たちは品質に気を配っています。

We regret that the impression of the service is not correct, and we attend to your complaint point by point, as you deserve.1.- The photos that correspond to public spaces and rooms are the ones that should be, if you pay an affordable price for a single room, do not expect to receive a master suite (which we do have in our types of rooms available to the public ) everyone receives what they pay for.2.-Cleaning is done daily, there are cards in the room about the cleaning service and change of towels and whites, it mentions that the card must be placed in the whites that you want to be changed, this in accordance with the policies of sustainable practices to which it belongs in the field of being a socially responsible hotel, The shampoo and other amenities are supplied every day of the stay, in all the rooms regardless of the type of reservation it is, it must be part of a good service to any place of lodging that is visited.3.- There are several things for which a towel can be delayed and sometimes they are out of our hands, what you yourself mention in your comment is that if you were provided with the service, the courtesy of coffee is not an obligation to provide it, although We do it with the best of tastes, since it must be part of the good service, and here I do not understand what the discomfort was, they required coffee in their room, it was enough to request it, no one will be denied.4.- The issue of cockroaches and that nothing has been done besides already sounds repetitive and falls into the realm of falsehood.5.- The transportation service at the time you booked was free of charge, this with the intention of serving our guests in a more personalized way, but it was subject to availability and at certain times, outside of these times the service would have a symbolic cost but would still be subject to availability, And at the end of the answer I am left with the impression that they only point out what was bad for you, but without support, since our main mission is to attend to how we would like to be treated and believe me, no one from the team of our hotel group he treats badly.

We regret that the impression of the service has been that way, and we have addressed the comments so that it is not repeated with subsequent clients.

Atenderemos las recomendaciones externadas en su comentario, de antemano informamos que los calentadores, así como, las cobijas extras están disponibles en los armarios de cada habitación.

Agradecemos la atención al evaluar nuestro servicio y estaremos encantados de volver a recibirlos en el hotel en una futura visita.

Agradecemos la atención al evaluar nuestro servicio.

We regret that the impression of our service is that way, the minibars in the rooms are not part of our care option for now, we do have refrigerator service in reception and kitchen, if you required something it was a matter of requesting it, believe me that the staff is in the best disposition to solve all the needs of our guests.

We regret the impression about our service, how you mention the failure upon arrival was fixing the pipe that supplied hot water, which was done quickly, in about an hour.The cost of pets is carried out in any pet friendly establishment, it is charged per night of stay because they stay with you inside the room, if the pets were kept in a pension, it would still have a cost.

Lamentamos que la impresión del servicio sea así, el servicio de traslados se lleva a cabo en horarios específicos, sin costo ya que el hotel se encuentra a 10 minutos aproximadamente del centro.

Agradecemos la atención al evaluar nuestro servicio.