4/10 - Insatisfatória
Faith
5 de out. de 2025
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The Lady that check us in was great. But then the rest was horrible. Here are the specific issues we encountered:
1. Unclean Common Areas: The carpeted stairs were extremely dirty and gave a terrible first impression upon arrival.
2. AC Not Working: When we entered our room, the air conditioning was not working. I called the front desk, and Toni said someone would come right up. Twenty minutes later, a man arrived in street clothes and flip-flops, reached into our room to open the safety latch, then went to the next room and acted as if he personally knew the occupants. When he returned to our room, he made a few adjustments and told us we had to keep the AC at 64 degrees—even though it was only 71 degrees outside. He was dismissive and rude to my husband and, on his way out, turned our room light off without saying anything.
3. Overwhelming Odor and Slippery Floors: The room had a strong, overwhelming odor of cleaning chemicals. The floor was slippery, which felt unsafe.
4.
Our experience was uncomfortable, unclean, and far below what was promised when we booked this room. Due to the number of issues—many of which were health and safety concerns
Faith
Hospedou-se por 1 diária em out. de 2025