2/10 - Terrível
bethany
Viagem a dois
5 de out. de 2025
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Absolutely horrible hotel and customer service After getting off a 6 hour flight we drove to the hotel only to be told we can't do an early check in because their day is 12pm to 12pm and we booked third party. Except we called on Tuesday and was told checking in around 3am when we would arrive would be half day charge only to find out we were given false information. We paid $150 for a day we already had technically booked. This booking was from 3am to 12pm. Then we were told we're going to have to switch rooms when our booking through Expedia starts. So we get up to the room the water is barely lukewarm no pressure the faucet spends we had to go ask for a TV remote that ended up barely working on a small very outdated TV, that over half the channels we're just static ,we had to plug in the fridge, the AC makes horrible noiseand barely works. The hairdryer was scuffed and sticky, housekeeping kept trying to come in the room at one point even opened the door at 830 am , And the hotel is under renovation which not only started at 7am but nowhere when booking does it mention that.
bethany
Hospedou-se por 2 diárias em out. de 2025