pport
I recently had one of the worst lodging experiences of my life—across three continents, I have never encountered such unacceptable conditions. The hotel I booked through Expedia was extremely dirty, with a strong and persistent smell of sewage. The toilet in the room was completely nonfunctional, and the carpets in both the room and stairwells were stained and filthy.
Even worse, when I reported the issue, the only staff member at the front desk handed me a plunger and expected me to fix the blocked toilet myself. This level of service is outrageous and entirely unacceptable. Frustrated and disgusted, I checked out angrily at 10 p.m.—just one hour after checking in at 9 p.m. I had originally reserved the hotel for two nights, and this happened on both nights.
A short time after I left, the receptionist called me and casually offered to refund me for just one night. This was an inadequate response to a deeply distressing situation. I had paid for two nights, endured appalling conditions both times, and ultimately had no place to stay. At that hour, I could not find another hotel, and I was forced to spend the night in my car with my son.
Not only was the partial refund insufficient, but no meaningful apology or compensation was offered. Given the severe discomfort, emotional distress, and safety risk I experienced, I believe I was owed much more than a refund for one night. Some form of compensation or gesture of goodwill should have been offered as a basic form of….
