O hotel mudou de proprietário em outubro de 2018. Agora tudo é totalmente novo e não tem nada a ver com o hotel negligenciado e em ruínas quando você ficou

Dear Nadia, Thank you for your delightful review. We appreciate your positive feedback about our historic property. It's wonderful to hear that you enjoyed the unique character of the building and the captivating view of the Alhambra.We hope to have the pleasure of hosting you again for another memorable stay. Warm regards, Hotel Rosa de Oro

Dear Marlene, Dear valued guest,Thank you for taking the time to share your experience with us. We're delighted to hear that our front desk staff made you feel welcome and that you appreciated the unique charm of our hotel. We appreciate your feedback on the pillows and shower, and we'll make sure to address these aspects.It's great to know you found our location convenient for exploring the town and visiting the Alhambra. We're also pleased to hear your positive remarks about our housekeeping staff.We look forward to welcoming you back on your future visits to Granada.Warm regards, Hotel Rosa de Oro

Dear Cathryn, Thank you for choosing to stay at Rosa de Oro Hotel and for sharing your feedback with us. We're glad to hear that our central location was convenient for your visit. However, we apologize for any inconvenience caused by noise during weekend evenings. We appreciate your understanding.It's wonderful to know that you found our staff to be very nice and super helpful. We strive to provide excellent service, and your kind words are truly appreciated.We hope to have the pleasure of welcoming you back for another stay in the future.Best regards, Hotel Rosa de Oro.

Dear Lisa, Thank you so much for your wonderful message! It sounds like you had a truly remarkable experience during your stay. We're delighted to know that our location provided easy access to some of Granada's most enchanting sites, such as the Alhambra, Sacramonte, and the Albayzin. It's heartening to hear that you enjoyed your room with a view of the Alhambra and balcony overlooking the Dario river, creating a picturesque setting for you to enjoy our charming city. We're glad you found our hotel's approach appealing, focusing on clean, air-conditioned rooms with comfortable amenities. Your safety and comfort are paramount, and we're pleased to hear that you felt secure as a solo female traveler, establishing a rapport with our staff and the local coffee shop.It would be an absolute pleasure to host you again in the future. Thank you for choosing us, and we look forward to providing you with another exceptional experience whenever you decide to return.

Dear Renate KragtThank you for sharing your feedback with us. We're pleased to hear that you had a pleasant experience with our service and that the check-in process was efficient. It's great to know that you found the room incredibly cozy in our charming old building, and you appreciated our fantastic location.We deeply apologize for the cleanliness issues you encountered. Your comments are important to us, and we take them seriously. It's unfortunate that the standard was not met during your stay, and we're committed to addressing these concerns to ensure a more satisfactory experience for our guests moving forward.Please know that we are committed to providing a clean and comfortable environment for all our guests, and we will take your feedback to heart in our efforts to improve.We appreciate your understanding and hope that, despite this setback, you might consider staying with us again.Thank you for choosing our establishment, and we hope to have the opportunity to serve you better in the future.

Muchas gracias por su comentario, nos alegra que su experiencia con nosotros haya sido tan positiva. Esperamos poder verle pronto.

Bonjour. Nous regrettons que votre expérience avec nous ne vous a pas plu. Nous sommes désolés que le bruit vous dérange pendant votre séjour. Nous essayons de notre mieux pour minimiser ces inconvénients. Nous pensons que vous n'aimerez pas le petit déjeuner. Nous travaillons actuellement avec une boulangerie dans la région pour offrir une meilleure sélection de pâtisseries fraîches, parmi d'autres produits frais. Nous espérons que vous trouverez un hébergement de votre choix pour le reste de votre voyage.

Thank you very much for your opinion, we hope to see you again for our establishment.

Thank you very much for valuing our work. We try daily to do our best to make our customers feel at home. It has been a pleasure and we hope to see you again.

Thank you very much for valuing our work. We try daily to do our best to make our customers feel at home. It has been a pleasure and we hope to see you again.

Muchas gracias a ustedes por su visita, nos alegra que hayan pasado un magnifico tiempo con nosotros y que su estancia haya sido tan agradable. Esperamos volver a verles, esta es su casa. Hotel Rosa D'Oro

Thank you very much for taking the time to comment on your stay at our hotel and let it be known to future clients. We love that you give us such beautiful words. It is a pleasure to see our enormous work rewarded with your satisfaction that is our main objective. We hope to be able to see you soon by our house that is now yours

Thank you very much for your wonderful comment. We were delighted with such nice customers as you. They filled us with praise during their stay and we are infinitely grateful that they have now also reflected it on the internet. The reason why this hotel is not so well valued is that it was previously called "Zaguán del Darro", but since October 2018 it changed its owner and was sharply renovated, leaving nothing of the previous property, to be renamed "Rosa d'Oro. " The fact is that no matter how much we tell Expedia this circumstance, they do not take away the comments prior to that date and we have to continue loading with a much worse comment that does not correspond at all with our current establishment, but with one of much worse category that existed before. That is why we appreciate your comment more than ever to be able to clarify to you and all future clients who read your comment, that the average note on Expedia is not our real one, because we have a much higher one if only the ones that really are taken were taken. We belong to our stage, since October 2018. We hope to see you again for our house that is now yours too.

Thank you very much for using your valuable time to value us. We love to see that we have fulfilled our goal, to make your stay very pleasant and feel at home. We hope to see you again soon in our house

Muchas gracias por su comentario. Nos encanta haber logrado que su estancia en Granada haya sido aún un poco más mágica. Es nuestro principal objetivo lograr que su estancia entre nosotros sea tan agradable como si estuviese en su propia casa. esperamos poder volver a verle pronto entre nosotros.

Vielen Dank für Ihren Kommentar. Zu dieser Zeit haben wir eine neue Reise als Hotel begonnen und diese kleinen Fehler wurden bereits korrigiert. Jetzt behalten wir weiterhin einen hohen Qualitätsstandard bei der Behandlung des Kunden bei, der mit der Punktzahl, die uns jeder gibt, bestätigt wurde. Vielen Dank für Ihren Kommentar und wir hoffen, Sie bald wieder in unserem Haus am Fuße der Alhambra zu sehen