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Avaliações de Novotel Surfers Paradise

4.5 out of 5
Novotel Surfers Paradise
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 419 de 1002 avaliações" "
Nota 8 - Boa. 289 de 1002 avaliações" "
Nota 6 - Ok. 156 de 1002 avaliações" "
Nota 4 - Insatisfatória. 72 de 1002 avaliações" "
Nota 2 - Terrível. 66 de 1002 avaliações" "

8,2/10

Limpeza

8,4/10

Serviço e funcionários

7,8/10

Comodidades

7,6/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Dorcas em 1 de set. de 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

10/10 - Excelente

Juhee

Pontos positivos: Comodidades e condições e instalações da propriedade
All well
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Dorcas em 1 de mai. de 2024
Hi JuheeThank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 - Ok

MALIK ABDUL QADEER

Viagem com família e crianças pequenas
Pontos positivos: Comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
It is on perfect location
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Dorcas em 30 de abr. de 2024
Dear Malik Abdul Qadeer,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

8/10 - Boa

Neelam

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Awesome place to stay
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Dorcas em 30 de abr. de 2024
Dear Neelam,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 - Excelente

Sana

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good services and nice staff
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Dorcas em 30 de abr. de 2024
Dear Sana,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 - Excelente

Aisling

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Gym,pool, poolside QR code, spa, great location, friendly staff. Everything at your door
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Dorcas em 30 de abr. de 2024
Dear Aisling,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

8/10 - Boa

Aleksander, Picton

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
nice room and view from the 16 th floor!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Dorcas em 30 de abr. de 2024
Dear Aleksander,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

6/10 - Ok

David

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Dorcas em 30 de abr. de 2024
Dear David,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 - Excelente

Nathalie Anne-Marie, Wellington

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Had a great stay. Comfortable room with amazing views. Sheridan at reception was lovely and really made my stay a wonderful experience.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Dorcas em 24 de abr. de 2024
Dear Nathalie Anne-Marie,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team and Sheridan. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

8/10 - Boa

Anjelika

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff were lovely, quiet enough for the area its in. Clean rooms
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Dorcas em 30 de abr. de 2024
Dear Anjelika,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

8/10 - Boa

Sarah

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Had to pay extra for car parking, buffet breakfast was expensive for what was on offer and the amount of people
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Dorcas em 22 de abr. de 2024
Dear Sarah,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

10/10 - Excelente

Nicola

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Excellent view and great room for our family
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Dorcas em 22 de abr. de 2024
Hi Nicola,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

4/10 - Insatisfatória

Kathryn

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
We were in the renovated section The room was fine however you can hear everything including the lift doors constantly going up and down and opening Had to ask reception to fill body wash as when we arrived there was none and rubbish and dropped food was left in the hall way for days. Location was the only positive.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Dorcas em 22 de abr. de 2024
Dear Kathryn,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

6/10 - Ok

Louisa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It's a great hotel with great location but some of my clothes were stolen out of the guest dryer machines. And a pair of shorts also taken from the room. When i reported it to front desk, the lady didn't really know what to do. So whoever took them, needs it more than us
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Dorcas em 18 de abr. de 2024
Dear Louisa ,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas Reservation

10/10 - Excelente

Zlatko

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Dorcas em 11 de abr. de 2024
Dear Zlatko,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,

6/10 - Ok

Jason

Pool area needs modernising Room was nice Staff forgot to clean the room
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Dorcas em 9 de abr. de 2024
Dear Jason,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 - Excelente

Balwinder

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Dorcas em 24 de abr. de 2024
Hi Balwinder,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5 out of 5 rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 - Ok

Peter

Viagem a dois
Pontos negativos: Condições e instalações da propriedade
a lot more run down than 1 year ago when we stayed, lifts not working, no parking even though we paid for it, great location, just not run as it was
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Dorcas em 5 de abr. de 2024
Dear Peter ,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

8/10 - Boa

Aimee, West End

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Got to the property to be told they’re now cashless and also can’t use Apple Pay which was almost a disaster as I don’t carry a physical debit card with me anymore. This info should be notified when booking property this is my 3rd trip in 4 months and the first I was aware of the change of process. Other than that bed was so comfy best sleep I’ve had in weeks and Sheridan at front desk is consistently lovely and helpful at every checkin.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Dorcas em 3 de abr. de 2024
Dear Aimee,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 - Excelente

LEONARD

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dorcas em 3 de abr. de 2024
Hi Leonard,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 - Excelente

David

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Second time staying here and they were excellent both times. Clean, great location and great breakfast
Hospedou-se por 10 diárias em mar. de 2024
Resposta de Dorcas em 3 de abr. de 2024
Good Day David,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 - Boa

Binita

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Dorcas em 3 de abr. de 2024
Hi Binita,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 - Boa

William

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The service was good and the staff friendly .
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Dorcas em 26 de mar. de 2024
Hi WIlliam,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 - Excelente

Mustafa

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Dorcas em 26 de mar. de 2024
Hi Mustafa,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 - Excelente

Brodie-Lee

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Dorcas em 26 de mar. de 2024
Hi Brodie-Lee,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 - Boa

Masahiko

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect location.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Dorcas em 26 de mar. de 2024
Hi Masahiko,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 - Excelente

Brooke

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Dorcas em 26 de mar. de 2024
Hi Brooke,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 - Excelente

Jason

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy and quick check-in and check-out. Lift was super fast! Food options on-site and within easy walking distance. Staff helpful and friendly. Will stay again when in town.
Resposta de Dorcas em 26 de mar. de 2024
Hi Jason,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 - Ok

Barry

Viagem a dois
Pontos positivos: Limpeza
If you enjoy the sound of loud clubbing and dance music from surrounding premises punctuating your sleep until 4am on a Sunday morning go right ahead.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Dorcas em 26 de mar. de 2024
Dear Barry,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

6/10 - Ok

Mahran D

Pontos negativos: Limpeza
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Dorcas em 26 de mar. de 2024
Hi Mahran D,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 3-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 - Excelente

James

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent central location, never thought i would like surfers paradise but glad to be proven wrong. Hotel staff were excellent and the view from the 33rd floor was awesome.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Dorcas em 26 de mar. de 2024
Hi James,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 - Excelente

Dobrica

Hospedou-se por 5 diárias em mar. de 2024
Resposta de Dorcas em 5 de abr. de 2024
Hi Dobrica,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 - Excelente

Tomoko

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Dorcas em 3 de abr. de 2024
Hi Tomoko,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 - Boa

Raymond, Derrimut

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location, within walking distance to everything
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Dorcas em 11 de mar. de 2024
Dear Raymond,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

8/10 - Boa

Ranjini, hayward

Hospedou-se por 1 diária em mar. de 2024
Resposta de Dorcas em 3 de abr. de 2024
Hi Ranjini,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 - Excelente

Kevin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Awesome view
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Dorcas em 11 de mar. de 2024
Dear Kevin,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

8/10 - Boa

David, Richmond

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Room service did a good job each day I was there. Easy and convenient stay for those just wanting to stay central in surfers. I’m also glad they updated the gym with new equipment.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Dorcas em 11 de mar. de 2024
Hi David,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,

10/10 - Excelente

Matt

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We always stay here. Great location, good price. And we love the pool and spa.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Dorcas em 12 de mar. de 2024
Hi Matt,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,

6/10 - Ok

Abdul Ghani Mansur Bin, Sydney

Viagem a dois, Viagem com a família
It was good.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Dorcas em 12 de mar. de 2024
Dear Abdul Ghani,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

8/10 - Boa

??

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
なし
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Dorcas em 12 de mar. de 2024
Dear Guest,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,

10/10 - Excelente

Hannah

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice rooms, friendly and helpful staff. Convenient with tram stop right outside. Shopping centre with supermarket and good range of shops next door. Rooms are spacious with a lovely sea view.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dorcas em 12 de mar. de 2024
Hi Hannah,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,

8/10 - Boa

Yogeshkumar Shivkumar

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, everything is nearby. Short walk to beach
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Dorcas em 12 de mar. de 2024
Hi Yogeshkumar,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,

8/10 - Boa

Kevin

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel with car park. Short stroll to the beach. Surfers itself is a bit tired and in need of an overhaul.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Dorcas em 12 de mar. de 2024
Hi Kevin,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,

10/10 - Excelente

Ravneel Rajnay

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Nice central clean and professional accommodation.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Dorcas em 12 de fev. de 2024
Hi Ravneel Rajnay,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 - Excelente

Margaret Elizabeth

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Dorcas em 12 de fev. de 2024
Good Day Margaret,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

2/10 - Terrível

Shubham

Viagem a dois
Pontos positivos: Comodidades
Pontos negativos: Limpeza e serviço e funcionários
They charge me $20 a day for parking without letting me know, whereas the normal charges of parking around the area was $10-$15 a day.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Dorcas em 12 de fev. de 2024
Dear Shubham,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short by failing to inform you that parking is chargeable on departure as we do not own the parking. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

8/10 - Boa

Parsis

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
My stay at novotel was great as i love the location in the middle of everything and the view was beautiful
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Dorcas em 6 de fev. de 2024
Dear Parsis,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests.Thank you for your comments regarding your stay with us and I will share your feedback with the Team as I know that they will be as pleased as I am to know that you enjoyed your stay and the service that you received throughout your stay with us in the heart of Surfers Paradise.Thank you again for your feedback and we hope to welcome you back to Novotel Surfers Paradise in the future.Best Regards,Dorcas B.Reservation Manager

10/10 - Excelente

Nicole

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked every thing. Great spot great view friendly clean perfect. Highly recommend. The best.
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Dorcas em 6 de fev. de 2024
Dear Nicole, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests.Thank you for your comments regarding your stay with us and I will share your feedback with the Team as I know that they will be as pleased as I am to know that you enjoyed your stay and the service that you received throughout your stay with us in the heart of Surfers Paradise.Thank you again for your feedback and we hope to welcome you back to Novotel Surfers Paradise in the future.Best Regards,Dorcas B.Reservation Manager

8/10 - Boa

Saima

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
the exhaust fan in bathroom was not working
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Dorcas em 6 de fev. de 2024
Hi Saima,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience. I have passed the feedback in regard to the fan to the engineering team to fix accordingly.Best Regards,Dorcas B.Reservation Manager

4/10 - Insatisfatória

Rafayat

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Novotel Surfers is 4 star hotel, but the overall experience is so disappointing. Staff do not greet the guests. I stayed for 3 nights, no brush/ tooth paste provided, no disposable amenities, no bathrobe or slippers, no water bottle as courtesy, the towels are bone dried and truly passed their life time. No room service provided, i had collect dinner platewls and cutlery from the cafe at the lobby. After taking shower water is every wher including the walk in sink area. Swimming pool is dirty and slippery. I winder if they clean adjacent Pool washroom. My suggestion will be, if you have money ti spend additional few hundreds, get atleast a 5 star hotel.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Dorcas em 6 de fev. de 2024
Dear Rafayat,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager