4/10 - Insatisfatória
Selina-Valencia K., London
2 de mai. de 2024
Pontos negativos: Limpeza
Worrying
I would recommend the location and the building but not this apartment.
There is a camera in the home. When I mentioned it they said it was disconnected and that I should not mention it in my review. Very worrying as I allowed my children to walk around naked. I believe that the majority of countries have made it illegal to have cameras in a holiday rental. They said it was to monitor people. Them why was it not placed outside the front door????
The kitchen was dirty. I asked that they come clean it and was told that they didn't have time to clean between guests. The manager came. She left, food on walls, cutlery still dirty. We gave up.
The dishwasher doesn't work. I spent good Friday trying to drain filthy dish water. It explained why every piece of cutlery in the kitchen was filthy. Food on walls, surfaces.
Cleaners came and went straight onto their phones. I felt as though if I had been a white guest they wouldn't have been talking loudly on their phones and so unprofessional but as I am black they felt comfortable to do so.
Checking was awful. I had two children and had to park the car on the street, leave kids in car. Go into house to retrieve the keys to open gate. Not safe at all.
The bathrooms and rooms were clean. The apartment a good size. plenty of towels. The management weren't good.
We arrived the Thursday before good Friday in the evening. all shops closed. paid £4k+ for two weeks and they couldn't even leave us a bottle of water. Unbelievable!!!
Selina-Valencia K.
Hospedou-se por 14 diárias em mar. de 2024