Dear Mohamed,Thank you for kind rating, we sure hope to see you again soon.Sincerely,Gerard ChanResort Manager

Dear Leslie,Thank you for your feedback and review. We apologize on the shortfall and we will share this with the team here for further improvements. We do hope to welcome you back soon.Warm regards,Gerard ChanResort Manager

Dear M,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate both your positive comments and your constructive criticism.We are glad to hear that you found our hotel's location to be good, with direct access to the beach and a convenient 20-minute taxi ride to central Georgetown. We also appreciate your kind words about our helpful staff.We apologize for any inconvenience you experienced with regards to the condition of the bedrooms. Your feedback regarding an overhaul of the furniture and decor is duly noted, and we will take it into consideration as we strive to continuously improve our facilities.Thank you for sharing your thoughts with us, as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience. Sincerely,Gerard ChanResort Manager

Dear Thomas,Thank you for your rating, we do apologize on any inconvenience caused to you during your stay. We would like to understand further on the experience. We look forward to hearing from you again soon.Warm regards,Gerard ChanResort Manager

Dear Britt,Thank you for your feedback, we value every guests. We do apologize for the inconvenience as the hotel was busy with events during your stay. We do hope we will be given another opportunity to welcome you back again soon.Warm regards,Gerard ChanResort Manager

Dear Elizabeth,Thank you for your wonderful feedback and recommendations. We are happy to know that we are your preferred resort when in Penang. See you again soon.Warm regards,Gerard ChanResort Manager

Dear Roland,Thank you for your perfect rating. We are delighted to hear that you enjoyed your stay. See you again soon.Warm regards,Gerard ChanResort Manager

Dear Julie,Thank you for your rating, we sure hope it was a great stay with us and look forward to welcoming you back again soon.Warm regards,Gerard ChanResort Manager

Dear Christopher,Thank you for sharing your stay feedback with us. We appreciate the time taken and we do apologize on the shortfall experienced during your stay. We have shared this with the team here to further investigate on this, to ensure we improve on all the areas.We do hope to be given another opportunity to showcase our true service level. Please do not hesitate to contact us soon.Warm regards,Gerard ChanResort Manager

Dear Eugene,Thank you for your perfect rating and wonderful recommendations. We are truly happy to hear from you, hope to see you again soon.Warm regards,Gerard ChanResort Manager

Dear Chia,Thank you for leaving us your rating, we hope it was a good stay and looking forward to welcoming you back again soon.Warm regards,Gerard ChanResort Manager

Dear Maysa,Thank you for sharing with us your recent experience, we apologize on the shortfall occurred during your stay. We will share your feedback with our team here to ensure that all rooms are checked and cleaned for all of our guests. Rest assured that this is a rare occasion which we apologize.We do hope to see you again soon to have a better experience with us.Warm regards,Gerard ChanResort Manager

Dear Firdauz,Thank you for sharing your experience with us. We are happy to hear that you had a overall good experience with us and we do apologize for the inconvenience caused to you on the emails. We hope to see you again soon.Warm regards,Gerard ChanResort Manager

Dear Kei Keung,Thank you for sharing your feedback and we hope you had a memorable experience as well. We have taken note on the points shared with us. Thank you for sharing the photos as well.Warm regards,Gerard ChanResort Manager

Dear Soon Lin,Thank you for your kind feedback and review. All our windows are double glazed. We have recently did a test on the sound level as well to ensure we offer a good sleep to all of our guests. We do hope this will not deter you from staying with us again.Warm regards,

Dear Sie Iee,Thank you for your rating and for your feedback. We truly appreciate your time taken and we hope to welcome you back again soon.Warm regards,Gerard ChanResort Manager

Dear Ming-Hsien,Thank you for your recent stay with us. We are humbled by your perfect rating, and we do hope to see you again soon.Warm regards,Gerard ChanResort Manager

Dear Wai Chon,Thank you for your review and we are disappointed to know that you did not have a great stay with us. We would like to know more in detail about your stay to further understand and improve.We look forward to hearing from you soon.Warm regards,Gerard ChanResort Manager

Dear Dhanieya,Thank you for leaving us your rating. We are disappointed to know that your stay was not great and we do wish to know more about it. We hope to hear from you soon.Warm regards,Gerard ChanResort Manager

Dear Leo,We are truly happy to learn that our team was friendly & kind. Thank you for leaving us your recommendations and we hope to welcome you back again soon.Warm regards,Gerard ChanResort Manager

Dear Lynn,Thank you for the perfect rating and for your recent stay with us. We do hope to see you again soon.Warm regards,Gerard ChanResort Manager

Dear Enghao,Thank you for the perfect rating, we sincerely hope that you had a wonderful stay with us. We hope to welcome you back again soon.Warm regards,Gerard ChanResort Manager

Dear Joanna,Thank your for your kind rating and feedback. Firstly we apologize for unpleasant experience of the pillows which is not our usual standards. Rest assured that your experience has been shared to the team to ensure this is not recurring to any of our guests.We do hope to welcome you back again and do let us know your future stay with us.Warm regards,Gerard ChanResort Manager

Dear Saori,Thank you for your recent stay with us. We are delighted to read about it and we will share your experience with the team here.Warm regards,Gerard ChanResort ManagerWe hope we will be your preferred resort when visiting Penang again.

Dear Valued Guest,We are dissappointed to read about your experience and we apologize on the issues raised. We will surely share your feedback to the team here as part of our continuous efforts in exceeding our guests expectations.We do hope to have you back to experience the changes that has been implemented to ensure all our guests have a memorable experience.We do look forward to hearing from you again. Stay safe.Warm regards,Gerard ChanResort Manager

Dear Marla,We are thrilled to read about your experience with us. Thank you for your recommendations and positive feedback. We will surely share this with the team here.We do hope to see you again soon.Warm regards,Gerard ChanResort Manager

Dear Keith,Thank you for leaving us a great rating. We do hope it was a memorable stay with us.Warm regards,Gerard ChanResort Manager

Dear Dilek,Thank you for the kind review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Dear Khaled, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Apologies for the inconveniences.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Dear Tommy, Thank you for the review of our hotel! Your comments are well noted and we shall look into ways to improvise and hope to see you again very soon.

Dear Erni,Thank you for sharing your experience. We look forward to welcome you again soon.

Dear Taina,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,IzzaMarcom & Admin

Dear Takao,Thank you for your review of our hotel! Apologies for inconvenience and hope you have a much pleasant stay in the near future.

Dear Taina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Dear Ivan,Thank you for your feedback. Apologies for the inconveniences. We have highlighted this with the team to improvise.

Dear Elaine,Thank you for the lovely rating and recommendation. We hope to welcome you back again soon.Warm regards,Gerard ChanResort Manager

Dear Foong Lain,We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Izza

Dear Siew Li,Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the inconveniences.Please rest assured that we are taking the appropriate measures to address the problem with the respective department to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Izza