8/10 - Boa
Joseph, Mission Viejo
Viagem com a família
12 de ago. de 2025
Pontos negativos: Limpeza e condições e instalações da propriedade
We always enjoy Great Wolf Lodge, and this trip was no exception when it came to family fun. The water park was a hit with the kids, and we still made great memories together. That being said, compared to several other Great Wolf locations we have visited, this Garden Grove location was a bit disappointing.
The rooms and facilities are showing their age with worn furniture, dated décor, and overall in need of some upgrades. Communication from staff was inconsistent, and at times we were given unclear or incorrect directions which caused unnecessary frustration.
Another downside was the dining situation. Since we were not there on the weekend, only one restaurant was available for dinner instead of two, and unfortunately, the food at that restaurant was disappointing.
One of the biggest letdowns was the lack of a luggage storage option. At other Great Wolf Lodges we have been able to store our bags and enjoy the water park before check in. Here, when our room was not ready at 4 PM, we had no option but to wait, missing out on valuable water park time.
Overall, we had a fantastic time as a family, but this location could greatly benefit from upgrades, improved staff communication, more consistent dining options, and offering luggage storage like other properties. With some improvements, this could easily match the magic we have experienced at other Great Wolf
Joseph
Hospedou-se por 1 diária em ago. de 2025
