4/10 - Insatisfatória
Marissa F.
13 de jul. de 2025
Pontos negativos: Limpeza
We recently stayed at this beach condo in Galveston and, while the view of the ocean was beautiful, the location was convenient, the overall experience was disappointing.From the start, the condo had a strong mold and mildew smell that lingered even after we ran the dehumidifier all day. The air filter hadn’t been changed since May 2023 and was completely filthy, a towel had a strange orange stain, and some of the lights didn’t work.I reached out to the host after our first day, and she said maintenance would come by the next morning. We left for the day to give them access, but when we returned six hours later, it was clear no one had been. The smell remained, the dirty towel was still there, lightbulbs weren’t replaced, the filthy air filter hadn’t been touched. After I followed up again and mentioned I’d spoken with Vrbo and was considering a refund request, I was told maintenance had come by but “didn’t smell anything” and apparently left.. which felt hard to believe, especially since none of the other issues were addressed. The mold/mildew concern was the only thing they focused on (if they came at all), while the rest was ignored.The host offered a partial refund if we left a day early, but that wasn’t feasible due to local lodging prices and availability.While the view and location were great and other guests in the building were friendly, minimal response to valid concerns, and poor communication from the host made this a stay I would not repeat or recommend.
Marissa F.
Hospedou-se por 3 diárias em jul. de 2025
