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Avaliações de Red Roof Inn PLUS+ Gainesville

2.5 out of 5
Red Roof Inn PLUS+ Gainesville
3500 Southwest 42nd St, Gainesville, FL

Avaliações

7,4

Boa

Nota 10 - Excelente. 326 de 1000 avaliações" "
Nota 8 - Boa. 291 de 1000 avaliações" "
Nota 6 - Ok. 158 de 1000 avaliações" "
Nota 4 - Insatisfatória. 132 de 1000 avaliações" "
Nota 2 - Terrível. 93 de 1000 avaliações" "

7,2/10

Limpeza

8,0/10

Serviço e funcionários

6,6/10

Comodidades

7,2/10

Condições e instalações da propriedade

7,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Dayse Elisabeth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Satisfatório
Hotel agradável e tranquilo, boa localização, atendentes cordiais.
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Management em 8 de ago. de 2022
Thank you!

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Estadia satisfatória.
Hospedou-se por 6 diárias em jun. de 2022
Resposta de Management em 8 de ago. de 2022
Thank you!

10/10 - Excelente

Moria

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Xao RediResponse Specialist em 14 de mai. de 2024
Thank you for sharing your 5/5 rating with us, Moria. Our staff at the Red Roof Inn PLUS+ Gainesville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

6/10 - Ok

Bitumani

Pontos negativos: Comodidades
Close to shops and restaurants. There is enough parking area. No breakfast. Was told that fresh coffee is served in the morning but all 3 pots were empty when I got there in the morning around 9am. Room did not have any usb port to charge phone.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Kamaria RediResponse Specialist em 13 de mai. de 2024
Dear Bitumani, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ GAINESVILLE. It's great to hear that you found our location to be convenient to shops and restaurants. However, I sincerely apologize for the situation you mentioned regarding the room, the situation you mentioned regarding breakfast and the other issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

4/10 - Insatisfatória

kimberly

Viagem com família e crianças pequenas
Pontos negativos: Limpeza e condições e instalações da propriedade
Nothing that places a 1star over charging people mold hair on sheets beds look like they had already been slept in
Hospedou-se por 1 diária em mai. de 2024
Resposta de Xao RediResponse Specialist em 13 de mai. de 2024
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Gainesville, Kimberly. I am sorry that your experience did not meet your expectations. You stated that the discoloration mentioned and the hair on the sheets hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

2/10 - Terrível

Rick

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
Things overall were clean and the staff is very friendly. The part I couldn't get past is there was a roach in my water I had been drinking all night. I didn't realize that until the morning. That is very tough to overcome.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Oniel Rediresponse Specialist em 10 de mai. de 2024
Thank you Rick, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Gainesville. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. However, I am disappointed to read the encounter you described. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 - Insatisfatória

jamilett

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Didn’t like it
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tianna RediResponse Specialist em 9 de mai. de 2024
Dear Jamilett, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Gainesville. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were not pleased with your stay, resulting in your 2/5 score. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna Red Roof Management RediResponse Specialist

6/10 - Ok

Omar, Miami

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hotel is convenient for your Gainsville activities, plenty of dining options around and close to UF.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Tianna RediResponse Specialist em 6 de mai. de 2024
Hello Omar, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Gainesville. It is so rewarding to read that you enjoyed the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof Management RediResponse Specialist

4/10 - Insatisfatória

Samia

Viagem a dois
Pontos negativos: Comodidades e condições e instalações da propriedade
Very limited services. Needs to be updated
Hospedou-se por 1 diária em mai. de 2024
Resposta de Nishaye RediResponse Specialist em 4 de mai. de 2024
Hello Samia, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Gainesville. I will make sure to share your comments in regards to having update done with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 - Ok

Thomas

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Nishaye RediResponse Specialist em 4 de mai. de 2024
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Gainesville and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Felix

Pontos positivos: Limpeza
Hospedou-se por 8 diárias em fev. de 2024
Resposta de Adraine Rediresponse Specialist em 28 de abr. de 2024
Hello Felix, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ GAINESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 - Excelente

Pamela

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
That is very clean and also pet friendly
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Dannielle Rediresponse Specialist em 23 de abr. de 2024
Dear Pamela,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ GAINESVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the pet friendly property and the clean room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - Excelente

Alfred

Nice no issues
Hospedou-se por 1 diária em abr. de 2024
Resposta de Dannielle Rediresponse Specialist em 21 de abr. de 2024
Dear Alfred,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ GAINESVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 - Ok

Tabitha

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de Dannielle Rediresponse Specialist em 21 de abr. de 2024
Hello Tabitha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ GAINESVILLE and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - Excelente

Bruno, Shelbyville

Pontos positivos: Limpeza e condições e instalações da propriedade
It was very nice to stay in this hotel. Thank you.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Nishaye RediResponse Specialist em 20 de abr. de 2024
Hello Bruno, I appreciate your kind review from your recent stay at the Red Roof Inn PLUS+ Gainesville. That you had an amazing time during your stay with us makes us very happy, prompting your 5/5 score. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof staff value your good comments and look forward to having you visit us again soon for another fantastic stay!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 - Boa

Jim

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean
Hospedou-se por 1 diária em mar. de 2024
Resposta de Nishaye RediResponse Specialist em 19 de abr. de 2024
Hello Jim, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Gainesville. We appreciate you taking the time to share your feedback, most especially the comment you made about the cleanliness, prompting your 4/5 score. It's important for us to impress our guests and your comments will make this goal that much more attainable. Our Red Roof team hope to see you again soon, and hopefully to impress you with our ongoing improvements.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 - Boa

Marc-Edy

Pontos positivos: Limpeza e serviço e funcionários
lots of towels
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Xao RediResponse Specialist em 15 de abr. de 2024
Thanks for sharing your feedback with us, Marc-Edy. The staff at our Red Roof Inn PLUS+ Gainesville was elated to see that we earned your 4/5 score. You mentioned that our abundance of towels were to your liking, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 - Terrível

Robert

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Oniel Rediresponse Specialist em 17 de abr. de 2024
Hi Robert,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn PLUS+ Gainesville. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks once more and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 - Insatisfatória

Kami

Hospedou-se por 2 diárias em abr. de 2024
Resposta de OnielRediresponse Specialist em 10 de mai. de 2024
Hi Kami,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the Red Roof Inn PLUS+ Gainesville. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 - Insatisfatória

KAREN

Viagem em grupo
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
ROOMS ONLY CLEANED EVERY 4 DAYS. UGH1
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Xao RediResponse Specialist em 15 de abr. de 2024
Thanks for sharing your feedback with us, Karen. The team at our Red Roof Inn PLUS+ Gainesville was saddened to see that we failed to provide you with a satisfactory stay. In regard to the housekeeping cleaning schedule, should you require extra cleaning, please speak to the front desk to see if it can be granted. Nevertheless, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

8/10 - Boa

Nicolae

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de OnielRediresponse Specialist em 17 de abr. de 2024
Hi Nicolae,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn PLUS+ Gainesville. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 - Insatisfatória

maria

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Nishaye RediResponse Specialist em 14 de abr. de 2024
Hello Maria, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Gainesville. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Stephany

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay! We only needed a one night stay and besides being one of the cheaper options in the town, it was very centric and convenient as everything was nearby.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tianna RediResponse Specialist em 12 de abr. de 2024
Hello Stephany, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Gainesville. It is so rewarding to read that you enjoyed the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 - Excelente

stanley

Hospedou-se por 1 diária em mar. de 2024
Resposta de Tianna RediResponse Specialist em 12 de abr. de 2024
Hello Stanley, Thank you for taking a moment to complete our survey at the Red Roof Inn PLUS+ Gainesville. I am overly excited to see you enjoyed your stay, prompting your 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 - Excelente

MICHAEL A

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
First time at Red Roof Plus. Very nice
Hospedou-se por 1 diária em abr. de 2024
Resposta de LaTunde RediResponse Specialist em 11 de abr. de 2024
Dear Michael,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ GAINESVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we are happy to know that for your first time with us you had a very nice visit. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 - Terrível

Solmara

Hospedou-se por 1 diária em abr. de 2024
Resposta de Adraine Rediresponse Specialist em 29 de abr. de 2024
Hello Solmara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ GAINESVILLE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 - Insatisfatória

earlyn

Viagem com a família, Viagem com animais de estimação
Pontos negativos: Limpeza
The room smelled horrible… I understand that it is a dog friendly property but all rooms should be cleaned thoroughly… we had to sleep in only 1 bed because the other bed smelled like dogs had slept on it and the sheets were not changed. We don’t mind having only coffee during breakfast even though booking says free breakfast but the smell of the room is our main concern
Hospedou-se por 1 diária em mar. de 2024
Resposta de LaTunde RediResponse Specialist em 3 de abr. de 2024
Dear Earlyn,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ GAINESVILLE. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with horrible odor you encountered in the room. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - Excelente

Doug

Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice room great area for dogs
Hospedou-se por 1 diária em mar. de 2024
Resposta de Gabrielle RediResponse Specialist em 1 de abr. de 2024
Thank you for taking a moment to leave a review, Doug. The staff and I at the Red Roof Inn PLUS+ Gainesville appreciates your 5/5 score following your stay. I am happy that our nice room and our great area for dogs pleased you. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We loved hosting you and your fur-baby and hope you will bring them back to take further advantage of our pet-stay-free policy.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

8/10 - Boa

Jim

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Easy in and out to my function.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Gabrielle RediResponse Specialist em 30 de mar. de 2024
Thank you for taking a moment to leave a review, Jim. The staff and I at the Red Roof Inn PLUS+ Gainesville appreciates your 4/5 score following your stay. I am happy that the easy accessibility of our hotel was convenient to your travels. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 - Ok

Kristin

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Chirell RediResponse Specialist em 31 de mar. de 2024
Dear Kristin,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Gainesville and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 - Excelente

christine

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mar. de 2024
Resposta de Carla RediResponse Specialist em 28 de mar. de 2024
Dear Christine,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn PLUS+ Gainesville is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 - Insatisfatória

arabelle

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
It was convenient next to lots of attractions but the beds are not comfortable, the carpet was very dirty so was the walls all over the room. We killed two baby roaches. Definitely would not go back
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Carla RediResponse Specialist em 28 de mar. de 2024
Dear Arabelle,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Gainesville. I am glad to read that you were pleased with the convenience of our location as it is close to a lot of attractions. However, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the uncleanliness of the carpet and the other concerns you listed. At Red Roof, we value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 - Ok

Adina

Viagem a dois
Pontos negativos: Limpeza e serviço e funcionários
Just need more consistency with making sure the snack boxes are actually in the room they could also be given at check in. This room had an off putting smell.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tianna RediResponse Specialist em 25 de mar. de 2024
Dear Adina, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Gainesville. You mentioned that the odor of the room was not to your liking. Your comments in regards to the snack boxes are greatly appreciated and will be taken into consideration as we strive to improve the quality of our services. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

8/10 - Boa

Robert

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Gabrielle RediResponse Specialist em 24 de mar. de 2024
Thank you for taking a moment to leave a review, Robert. The staff and I at the Red Roof Inn PLUS+ Gainesville appreciates your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 - Excelente

Thomas K.

Hospedou-se por 1 diária em mar. de 2024
Resposta de OnielRediresponse Specialist em 14 de abr. de 2024
Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Gainesville. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 - Ok

Susan

Pontos positivos: Comodidades
Non smoking is great. Drape would not close all the way. Rollin shower floor needed a chlorox solution cleaning. Shower chair outside of shower was in poor condition. An accident waiting to happen if someone sat on it
Hospedou-se por 1 diária em mar. de 2024
Resposta de Carla RediResponse Specialist em 21 de mar. de 2024
Dear Susan,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Gainesville. I am glad to read that you were pleased that the room is non-smoking. However, I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the drape as it would not close all the way, the cleanliness of the shower floor did not meet your expectations and the other concerns you listed. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 - Excelente

George, Alpharetta

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Came down and stayed for the NHRA Gatornational race weekend. Hotel was clean and adequate. Staff was courteous, Ice maker wasn’t working on the 4th floor and the TV and remote wasn’t working properly but we really were not in the room that much so it was not too big a deal. Plenty of restaurant choices within walking distance or a short drive. Seemed like a fairly safe area. Good visit
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Recordo, Rediresponse Specialist em 14 de mar. de 2024
Hey George,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Gainesville. Red Roof value you as our guest and welcome your 5/5 score. It's great to hear that our property was clean, convenient, and adequate enough for a comfortable experience. I'm sorry to hear that you encountered a broken ice machine, and a faulted TV and remote. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 - Terrível

Roberto

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Fcr
Hospedou-se por 1 diária em mar. de 2024
Resposta de Recordo, Rediresponse Specialist em 14 de mar. de 2024
Hello Roberto, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Gainesville and I were saddened by your 1/5 score following your stay. We are unsure of what your feedback is. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 - Ok

Alicia

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Hotel rates for Gainesville seem very high. Our room was pretty standard. The only thing that made it stand out from a room we had the previous week at another nearby hotel (at less than half the cost) was the second wastebasket. There was no tissue box in the room, just a purse-sized packet of tissues. The bathroom wall above the tub had been badly repaired, and there was no plug for the bathtub drain, so I can only hope our showers didn't lead to water behind the wall. There were plenty of lamps and lights in the room.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Sharma RediResponse Specialist em 11 de mar. de 2024
Thank you for taking a moment to leave a review, Alicia. The staff and I at the RED ROOF PLUS+ GAINESVILLE appreciate your 3/5 score. I am happy to hear that you were pleased with the second waste basket, and the abundance of lamps and lights in your room. However, you indicated that the affordability of our hotel, the lack of a tissue box and bathtub drain plug, and the other issues highlighted dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist

6/10 - Ok

Leanne

Viagem a dois
Pontos positivos: Serviço e funcionários
Ended up with a handicap accessible room, which I don't recall specifically asking for when I reserved online. The entire room smelled like the bathroom, which was not a good thing. The carpeted area looked and felt dirty, like the carpet hasn't been shampooed in years. The tile/wood bits weren't much better. The bathroom didn't have any counter-space. The showerhead had tiny leaks at several places where things screwed together and there was a little bit of buildup on the showerheads. The overhead lighting felt medical in the room, not very cozy. The king-size bed was nice, but my partner and I found that it felt like whatever parts of our bodies were touching the sheets felt like we were sweating when we weren't...? The staff were very nice and the premises was otherwise fine.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Tianna RediResponse Specialist em 12 de mar. de 2024
Dear Leanne, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Gainesville. It's good to read that you found our staff and premises to be nice. However, I sincerely apologize for the odor of the room, the shower situation and the bed which hindered your stay. It is our primary aim to provide you a five-star experience, and it is disheartening to hear that this is not the impression we left you with.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

8/10 - Boa

Tim

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Red Roof Management em 11 de mar. de 2024
Thank you for your positive rating, Tim. The staff at the RED ROOF PLUS+ GAINESVILLE and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

8/10 - Boa

Corey

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Very good value for the price. I read many negative reviews here but you get what you pay for. People shoud rate based on what is expected. This is the least expensive hotel in Gainesville. If you want a 10 star experience go across the street to Staybridge Suites but you'll pay 3 times the price!
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Tianna RediResponse Specialist em 7 de mar. de 2024
Hello Corey, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Gainesville. It is so rewarding to read that you enjoyed the convenience our location brought to your travels. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 - Excelente

Kim

Viagem de negócios, Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Pleasant service and comfortable room.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tianna RediResponse Specialist em 7 de mar. de 2024
Hello Kim, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Gainesville. It is so rewarding to read that you enjoyed the comfortability of your room and the services you received. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 - Excelente

Heather R.

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de LaTunde RediResponse Specialist em 11 de abr. de 2024
Hello Heather,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ GAINESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 - Excelente

John

Hospedou-se por 1 diária em mar. de 2024
Resposta de Gabrielle RediResponse Specialist em 30 de mar. de 2024
Thank you for taking a moment to leave a review, John. The staff and I at the Red Roof Inn PLUS+ Gainesville appreciates your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 - Boa

Mike

Viagem de negócios
By and large a good experience. It was clean and quiet. Room phone was inop and clerk had no replacement. He did, however, replace the tv remote which was having an issue. All in all a good value at my price point.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tianna RediResponse Specialist em 6 de mar. de 2024
Dear Mike,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Gainesville. It's great to read that you were pleased with the quietness and spotlessness of the room. However, it's good to read that the front desk was able to assist you. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

8/10 - Boa

Shirley

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel was very nice and clean. Some things are a little outdated and could use a remodel or facelift , but overall it was a good experience
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tianna RediResponse Specialist em 3 de mar. de 2024
Dear Shirley,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Gainesville. It's great to read that you were pleased with the cleanliness of your room. However, you mentioned that the upkeep of the property was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

4/10 - Insatisfatória

Sarah R

Viagem com animais de estimação
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
The staff was so rude and not very kind
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Oshane RediResponse Specialist em 29 de fev. de 2024
Dear Sarah, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ GAINESVILLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

10/10 - Excelente

Diana, Danbury

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
To be honest This place was Fantastic Got to bring the dog Ground floor were lots of dogs you couldn't tell Stayed is a lot of hotels this was the BEST will stay in it again for the NMRA RACES would highly recommend it to anyone
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Oshane RediResponse Specialist em 27 de fev. de 2024
Dear Diana, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ GAINESVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding pet friendliness. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

4/10 - Insatisfatória

Michael

Viagem com a família, Viagem com animais de estimação
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nope. Never again. Just wasn’t a well taken care of property.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Tianna RediResponse Specialist em 25 de fev. de 2024
Dear Michael, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Gainesville. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the property, resulting in your 2/5 score. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management