6/10 - Ok
LeAnne L.
13 de jun. de 2025
A Disappointing ExperienceOur stay presented a mix of initial positives and significant challenges. Kacie promptly resolved a door access issue, and we found the unit clean. However, upon entering, a strong chemical and cigarette odor was present, despite the unit being non-smoking. We immediately informed Kacie, who confirmed the non-smoking policy, but our request to document the odor went unanswered.Concerned for our daughter, for whom we'd paid an extra fee, we inquired about alternative arrangements due to the persistent smell. Kacie clarified that only officially listed guests could stay. We then sought further clarification, asking if, as the sole listed renter, I could stay with another family member to free up space for my daughter and husband elsewhere. Kacie confirmed only my husband, daughter, and I were permitted, which we accepted.Later, mid-event, we were surprised by a message from Kacie stating they'd be monitoring us via cameras. Given our prior policy inquiries, this felt unexpected. We expressed our confusion, aiming to de-escalate what seemed like a personal and aggressive communication, but received no response.A simple, professional response acknowledging the odor and clarifying policies would have been appreciated. We visit the area frequently but, due to this unprofessional experience, we won't be returning to this property. I can’t screenshot the messages now that I’m in the review process but I hope to be able to come back & add it afterwards
LeAnne L.
Hospedou-se por 1 diária em jun. de 2025