2/10 - Terrível
Daniele
Viagem com a família
24 de set. de 2025
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Absolutely disgusting. I booked a stay at Studio 6 Suites Madera, CA - Yosemite in Madera, CA with my wife and two young kids (7 and 4). We arrived around 2 pm after a long drive, just hoping to rest for a bit. Within an hour and a half, the nightmare began.
While half asleep, I noticed a horrible smell. After checking, I discovered it was coming from the mattress itself — a revolting, sour body odor that made me sick to my stomach. I immediately went to the receptionist and asked for a full refund. She even admitted I should get one, but since I booked through Expedia, I had to file with them.
While I sat in my car with my family trying to find another hotel, I witnessed what looked like nonstop prostitution and other sketchy activity happening all around the property. This is not a safe place for any family, period.
The final insult? Expedia called me the next day to say the motel’s manager refused to refund me because “an hour and a half” was enough to charge me. So basically, they expect you to pay full price for a filthy, unsafe, scam of a room.
This motel is a disgrace — dirty, shady, and run by people who clearly don’t care about guests, only squeezing money out of them. If you are a decent person, family, or couple, STAY AWAY.
I don't even understand how a serious business like Expedia can work with an establishment so terrible, the only person I want to thank in all this ordeal is Yara a customer service representative that truly tried.
Daniele
Hospedou-se por 2 diárias em set. de 2025