Forum The Shopping Mall

My experience was extremely disappointing. I am an Expedia Gold member, and it is clearly stated that, subject to availability, early check-in and late check-out should be offered. However, across three separate reservations, we were not granted either benefit — unless we were willing to pay extra, which completely defeats the purpose of the status. What made it even more frustrating is that after checking out and later returning just to collect our luggage, the rooms were still vacant, clearly indicating that availability was not the issue and that the refusal was purely commercial. This approach shows a lack of alignment with the benefits promised to customers and little regard for the guest experience. For this reason, I will not stay at this hotel again.

Beautiful hotel, let down by service — such potential The Mett has so much going for it — the building itself is stunning, and our Junior Suite was gorgeous. The gym is genuinely one of the best I've used at a hotel, and we loved the park nearby. On paper this should be our go-to staycation spot. Unfortunately, the service didn't match the setting. At Canning Bar and reception we had to ask multiple times for basic things, and room service was the same story. We mentioned it was my partner Dav's birthday when we checked in, hoping for even a small gesture, but nothing came of it. The pool was a real disappointment. It was overdue a refresh even before the rain came, and afterwards it was left soaked and unusable — no one had cleaned it up. There was no music or atmosphere, kids were in the adult pool area, and staff walked past repeatedly without checking if we needed anything. Canning Bar itself was also freezing — we couldn't comfortably sit there for long. One bright spot: Robert, the manager, was attentive, warm, and clearly cared about getting things right — a shame the rest of the team didn't follow his lead. L'Amo restaurant was excellent too; we enjoyed it so much we went back a second night. With some attention to service standards and pool upkeep, this could easily be a five-star stay. Right now, it falls short of the potential the building and location clearly have.