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Avaliações de Muthu Fort William Hotel

3 out of 5
Muthu Fort William Hotel
Achintore Road, Fort William, Scotland

Avaliações

7,4

Boa

Nota 10 - Excelente. 101 de 337 avaliações" "
Nota 8 - Boa. 96 de 337 avaliações" "
Nota 6 - Ok. 71 de 337 avaliações" "
Nota 4 - Insatisfatória. 45 de 337 avaliações" "
Nota 2 - Terrível. 24 de 337 avaliações" "

7,6/10

Limpeza

8,0/10

Serviço e funcionários

6,8/10

Comodidades

6,8/10

Condições e instalações da propriedade

7,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Gustavo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Localização e atendimento fantásticas!
Hospedou-se por 1 diária em nov. de 2023
Resposta de Muthu Fort William Hotel em 5 de abr. de 2024
Thank you for review & scores is a testament to our commitment to excellence. We're dedicated to providing extraordinary experiences.

10/10 - Excelente

Deise

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muito bom!
Hotel lindo e confortável de frente para o lago! Atendimento bom. Possui estacionamento. Quarto confortável, limpo, com máquina de água quente café e chá disponível. Banheiro bom, agua quente. Café da manhã muito bom. Chegamos fora do horário pra tomar cafe um pouco depois e a moça que nos atendeu gentilmente resolveu a situação e nos permitiu tomar café! Voltaria a me hospedar nesse hotel!
Hospedou-se por 1 diária em nov. de 2023
Resposta de Muthu Fort William em 24 de nov. de 2023
Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future.

6/10 - Ok

Maria isabel

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Conforto do quarto
Hospedou-se por 2 diárias em ago. de 2019
Resposta de Muthu Fort William Hotel em 17 de abr. de 2024
Many thanks for taking the time to leave us some comments and scores, I am delighted to read, that your recent visit with us was a memorable one. We do hope to welcome you back in the near future

6/10 - Ok

Paula

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Conforto do quarto
Hospedou-se por 1 diária em mai. de 2019
Resposta de Muthu Fort William Hotel em 17 de abr. de 2024
Many thanks for taking the time to leave us some comments and scores, I am delighted to read, that your recent visit with us was a memorable one. We do hope to welcome you back in the near future

8/10 - Boa

Rhod

Viagem a dois
Nice clean hotel, great staff, well appointed rooms, hotel is tired though, needs updating by staff are doing their best with what they have
Hospedou-se por 2 diárias em abr. de 2024

8/10 - Boa

John

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Indifferent service. I arrived at 10pm after a long journey and was very tired but had to wait 10 minutes before somebody was available to check me in No central heating in very cold bedroom ( no 9) and no hot water . Tacky little room carved out of a bigger one. Entire hotel has seen better times . Aspired to Exotic Marigold Hotel but failed
Hospedou-se por 1 diária em abr. de 2024
Resposta de Muthu Fort William em 26 de abr. de 2024
Dear John, thank you for taking the time to leave us feedback on your recent visit. I can only apologize that your visit reached below expectations on this occasion. I will be passing on your comment to the team so that we can learn, grow, and improve. I do hope that you change your mind, and come back to visit us again soon. Many thanks. MFW

10/10 - Excelente

Delia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Awesome place great staff 5star
Hospedou-se por 1 diária em abr. de 2024
Resposta de Muthu Fort William em 23 de abr. de 2024
Thank you for your kind words! We are delighted to hear that you enjoyed your stay at Muthu Fort William. Our team works hard to provide a memorable experience for all our guests. We appreciate your feedback and hope to welcome you back again soon! Regards/MFW

8/10 - Boa

eric

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Comfortable bed and clean
Hospedou-se por 1 diária em mar. de 2024
Resposta de Muthu Fort William em 13 de abr. de 2024
We are delighted to hear that you enjoyed your stay at Muthu Fort William. Our team works hard to provide a memorable experience for all our guests. We appreciate your feedback and hope to welcome you back again soon! Regards/MFW

2/10 - Terrível

Sripal

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Not a good place to stay
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Muthu Fort William em 23 de abr. de 2024
Many thanks for taking the time to leave us some comments and scores. I am so sorry about your experience, i will certainly get this looked into. Regards/MFW

6/10 - Ok

Michael

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Die Räume sind so schlecht gedämmt und der Boden knarzt bei jeder kleinsten Bewegung. Ruhig schlafen somit Fehlanzeige. Mit der Einrichtung muss man auch klar kommen. Das Bett ist zwar schön gros, nimmt aber den sonstigen Platz des Zimmers in anspruch. Die Lage des Hotels ist aber super. Leider finde ich sonst nichts positives daran.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Muthu Fort William em 30 de mar. de 2024
Dear Michael, thank you for taking the time to leave us feedback on your recent visit. I can only apologize that your visit reached below expectations on this occasion. I will be passing on your comment to the team so that we can learn, grow, and improve. I do hope that you change your mind, and come back to visit us again soon. Many thanks. Regards/MFW

8/10 - Boa

SHARON

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Would stay again great breakfast
Hospedou-se por 1 diária em mar. de 2024
Resposta de Muthu Fort William em 30 de mar. de 2024
Dear Sharon, Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

4/10 - Insatisfatória

Michael

Hospedou-se por 1 diária em mar. de 2024
Resposta de Muthu Fort William em 30 de mar. de 2024
Dear Michael, thank you for taking the time to leave us feedback on your recent visit. I can only apologize that your visit reached below expectations on this occasion. I will be passing on your comment to the team so that we can learn, grow, and improve. I do hope that you change your mind, and come back to visit us again soon. Many thanks. Regards/MFW

4/10 - Insatisfatória

Erin

Viagem em grupo
Pontos negativos: Limpeza e condições e instalações da propriedade
We had to tell the staff about the rustiness of the place, I suffer with asthma and I had a very bad flare up, for the price for those nights I would expect the place to be more clean than it was. Areas of the room were not hoovered and there was dust everywhere.
Resposta de Muthu Fort William em 4 de mar. de 2024
Dear Erin, thank you for taking the time to leave us feedback on your recent visit. I can only apologize that your visit reached below expectations on this occasion. I will be passing on your comment to the team so that we can learn, grow, and improve. I do hope that you change your mind, and come back to visit us again soon. Many thanks. MFW

6/10 - Ok

Antonietta

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em fev. de 2024
Resposta de Muthu Fort William em 26 de abr. de 2024
We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, MFW

8/10 - Boa

Jacqueline

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lovely hotel nice rooms, nice breakfast
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Muthu Fort William em 23 de fev. de 2024
Dear Jacqueline, Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

10/10 - Excelente

Itige

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Muthu Fort William Hotel em 5 de abr. de 2024
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards. FOM

10/10 - Excelente

John

Hospedou-se por 2 diárias em out. de 2023
Resposta de Muthu Fort William Hotel em 5 de abr. de 2024
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards. FOM

2/10 - Terrível

Robert

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Muthu Fort William Hotel em 17 de abr. de 2024
Many thanks for taking the time to leave us some comments and scores, I am delighted to read, that your recent visit with us was a memorable one. We do hope to welcome you back in the near future

10/10 - Excelente

Melissa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lovely hotel
Resposta de Muthu Fort William em 23 de fev. de 2024
Dear Melissa, Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

6/10 - Ok

Gísli Líndal

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023

10/10 - Excelente

Laura

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Muthu Fort William Hotel em 17 de abr. de 2024
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards,

4/10 - Insatisfatória

Drew

Viagem com a família
Pontos negativos: Limpeza e serviço e funcionários
We had to wait 15 minutes before anyone even showed up at the reception desk, 3 of the 4 coffee cups in our room were still dirty and sticky and the bathroom was not clean the back of the door was covered in stuff that wiped off if you touched it so would have been easily cleanable and there was hair in the bathroom that didn’t belong to any of us which I found very gross.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Muthu Fort William Hotel em 17 de abr. de 2024
Dear Drew,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address these issues with our housekeeping team to ensure they are properly taken care of. Thank you for bringing this to our attention. We hope to welcome you back for a better experience in the future.Regards/MFW

8/10 - Boa

Barry

Pontos positivos: Serviço e funcionários
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de MFW em 24 de nov. de 2023
Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future.

6/10 - Ok

Christopher

Viagem a dois
Pontos positivos: Comodidades
Did not like the food, very poor
Hospedou-se por 1 diária em nov. de 2023
Resposta de Muthu Fort William em 24 de nov. de 2023
Many thanks for taking the time to leave us some comments and scores, I am delighted to read, that your recent visit with us was a memorable one. I am so sorry about your experience, i will certainly get this looked into. We do hope to welcome you back in the near future.

4/10 - Insatisfatória

Chon Wang

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Not as advertised
It seems to me that the room was not occupied for a while. Everything was dusted, and there was garbage under the bed. The room was not soundproof either.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Muthu Fort William em 24 de nov. de 2023
Many thanks for taking the time to leave us some comments and scores, I am delighted to read, that your recent visit with us was a memorable one. I am so sorry about your experience, i will certainly get this looked into. We do hope to welcome you back in the near future. Regards/MFW

2/10 - Terrível

Mark

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Awful stay, had to leave early!!
I stay in hotels frequently with work around the world and this I quite possibly the worst I have ever stayed in!! I had to check out two days earlier because of this! Woke up both mornings I did stay with fresh bites on my legs. I come back from work late around 2300-0000 to a freezing cold room and no hot water (they only have the heating on during set times along with the hot water I guess). The duvet on the bed was so thin so I barely slept due to being absolutely freezing in bed! I ate once in the restaurant I had the chicken curry, if you could call it chicken, mainly grizzle and awful, couldn’t finish it along with the microwave rice. By the second cold sleepless night I decided to check out at around 0600, enough was enough for me. Went to reception to check out and no one there, rang the bell several times and waited about ten mins still no one came so I just left the card and went, I’ve also messaged them 3 times via the hotels.com app and no reply!! I left my charger in the room as I packed in a hurry!! Terrible hotel please don’t stay here!!!
Hospedou-se por 6 diárias em out. de 2023
Resposta de Muthu Fort William em 24 de nov. de 2023
I am sorry that we fell short on a few issues following your recent stay, we appreciate all feedback positive & negative to allow us the opportunity to evaluate ourselves and improve upon this time and time again which is why so many of our guests return over and over again for great stays.

6/10 - Ok

William

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Friendly and efficient staff. Some flickering lights and a bulb out in the bathroom and fan heater broken. Nice touch with crisps and chocolates in the room but not replenished on third night.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Muthu Fort William em 24 de nov. de 2023
Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

4/10 - Insatisfatória

chelsea

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em out. de 2023
Resposta de Muthu Fort William em 30 de out. de 2023
Many thanks for taking the time to leave us some comments and scores, I am delighted to read, that your recent visit with us was a memorable one. I am so sorry your experience, i will certainly get this looked into. We do hope to welcome you back in the near future

10/10 - Excelente

paul

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
clean
clean comfortable and a great breakfast and good location for fort william
Hospedou-se por 1 diária em out. de 2023
Resposta de Muthu Fort William em 30 de out. de 2023
Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future.

8/10 - Boa

Martine

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em out. de 2023
Resposta de Muthu Fort William em 28 de out. de 2023
Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future.

6/10 - Ok

Romain

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We did not appreciate the big TV screen playing while I was having a fancy romantic dinner with my wife
Hospedou-se por 2 diárias em out. de 2023
Resposta de Muthu Fort William em 28 de out. de 2023
Many thanks for taking the time to leave us some comments and scores, I am delighted to read, that your recent visit with us was a memorable one. I am so sorry your experience wouldn't close, i will certainly get this looked into. We do hope to welcome you back in the near future

8/10 - Boa

Michael

Pontos positivos: Limpeza e serviço e funcionários
👍
Hospedou-se por 1 diária em out. de 2023
Resposta de MFW em 23 de out. de 2023
Dear Michael, Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

6/10 - Ok

Charity

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
You can hear your neighbors in the next room. Our bathroom had a leak in the ceiling. Staff was polite and friendly. Did not try the food because we chose to eat outside of the hotel. Checking in and out was easy.
Hospedou-se por 4 diárias em out. de 2023
Resposta de MFW em 23 de out. de 2023
Dear Charity, thank you for taking the time to leave us feedback on your recent visit. I can only apologize that your visit reached below expectations on this occasion. I will be passing on your comment to the team so that we can learn, grow, and improve. I do hope that you change your mind, and come back to visit us again soon. Many thanks. MFW

6/10 - Ok

Philip

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e conforto do quarto
The bed was very uncomfortable and the fire alarm kept going off
Hospedou-se por 1 diária em out. de 2023
Resposta de Muthu Fort William em 15 de out. de 2023
Dear Philip, thank you for taking the time to leave us feedback on your recent visit. I can only apologize that your visit reached below expectations on this occasion. I will be passing on your comment to the team so that we can learn, grow, and improve. I do hope that you change your mind, and come back to visit us again soon. Many thanks. MFW

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Dated hotel and overpriced
Hotel is way dated. It is overpriced.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Muthu Fort William em 10 de out. de 2023
Dear Guest, thank you for taking the time to leave us feedback on your recent visit. I can only apologize that your visit reached below expectations on this occasion. I will be passing on your comment to the team so that we can learn, grow, and improve. I do hope that you change your mind, and come back to visit us again soon. Many thanks. MFW

10/10 - Excelente

Annette

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Hotel has a lovely view over the Loch, the meal was very tasty & we were well looked after by the staff, especially Jahn & Vanessa.
Hospedou-se por 1 diária em out. de 2023
Resposta de Muthu Fort William em 10 de out. de 2023
Dear Annette, Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

10/10 - Excelente

Victoria

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
It was perfect
Hospedou-se por 1 diária em out. de 2023
Resposta de Muthu Fort William em 10 de out. de 2023
Dear Victoria, Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

10/10 - Excelente

Luis

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location, couldn't be better. Easy access to the area and the facilities were in great condition. Definitely will be back if I am back in the area. The trip was a family trip with wife and son and we were all very satisfied with it. great buffet as well and the hotel is beautiful with friendly staff.
Hospedou-se por 1 diária em set. de 2023
Resposta de MFW em 4 de out. de 2023
We are grateful for the wonderful things you have said about the hotel, the teams, and the services provided. We are committed to consistently providing warm, efficient, and discreet service to our guests and their appreciation and acknowledgment is always our greatest reward. I have shared your feedback with everyone at the hotel, your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence.

10/10 - Excelente

Rory, Victoria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It's a solid 3 star hotel in a good location. I paid double in Inverness for a hotel that was advertised as a 4 star but was not as good as this one.
Hospedou-se por 1 diária em set. de 2023
Resposta de Muthu Fort William em 23 de set. de 2023
Dear Rory,Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

6/10 - Ok

Marie, Duncan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Location was great, staff were great! Hotel is a bit rundown.
Hospedou-se por 1 diária em set. de 2023
Resposta de Muthu Fort William em 23 de set. de 2023
Dear Marie, Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

8/10 - Boa

Sandra

Pontos positivos: Limpeza e condições e instalações da propriedade
Located at the end of high street with private car park, this hotel has amazing views of the water. The amenities and breakfast were very good, unfortunately the desk staff was either having a bad day, or just hates their job- not friendly.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Muthu Fort William em 7 de set. de 2023
Dear Sandra, Many thanks for taking the time to leave us some comments and scores, I am so sorry for your experience, i will certainly get this looked into. We do hope to welcome you back in the near future. Regards/MFW

10/10 - Excelente

Max

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Muthu Fort William em 6 de set. de 2023
Dear Max,Thank you very much for choosing Muthu Fort William and taking the time to share your experience! We make every effort to ensure your visit is a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. We are so glad you enjoyed the services and offerings during your time with us. Your kind words of encouragement have been shared with the team and they are thrilled to receive this recognition of their hard work. On behalf of the entire team of MFW, I look forward to welcoming you back soon. Regards/MFW

10/10 - Excelente

Barbara

Hospedou-se por 1 diária em ago. de 2023
Resposta de Muthu Fort William em 6 de set. de 2023
Dear barbara, Thank you very much for choosing Muthu Fort William and taking the time to share your experience! We make every effort to ensure your visit is a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. We are so glad you enjoyed the services and offerings during your time with us. Your kind words of encouragement have been shared with the team and they are thrilled to receive this recognition of their hard work. On behalf of the entire team of MFW, I look forward to welcoming you back soon. Regards/MFW

6/10 - Ok

Zhao Yuan

Viagem com a família
good location but noisy, room is a bit small.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Muthu Fort William em 4 de set. de 2023
Dear Zhao, thank you for taking the time to leave us feedback on your recent visit. I can only apologize that your visit reached below expectations on this occasion. I will be passing on your comment to the team so that we can learn, grow, and improve. I do hope that you change mind, and come back to visit us again soon. Many thanks. MFW

10/10 - Excelente

Amandajane

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful luxury hotel It will not disappoint you.
This hotel has a fine location with awesome views. In easy reach of local shops and restaurants in town centre. The Hotel is very clean and comfortable. The breakfast was excellent and the decor was beautiful. Staff are friendly relaxed and helpful.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Muthu Fort William em 25 de ago. de 2023
Dear Amandajane, Thank you very much for choosing Muthu Fort William and taking the time to share your experience! We make every effort to ensure your visit is a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. We are so glad you enjoyed the services and offerings during your time with us. Your kind words of encouragement have been shared with the team and they are thrilled to receive this recognition of their hard work. On behalf of the entire team of MFW, I look forward to welcoming you back soon regards/MFW

2/10 - Terrível

Rahul

Hospedou-se por 1 diária em ago. de 2023
Resposta de Muthu Fort William em 7 de set. de 2023
Dear Rahul, Many thanks for taking the time to review us, I am so sorry for your experience, i will certainly get this looked into. Our colleague spoke to you regarding the outstanding amount for your dinner and still waiting for your call back. Regards/MFW

8/10 - Boa

Rachel

Pontos positivos: Limpeza e condições e instalações da propriedade
Updated and clean. Odd decor choices and style but nice nonetheless. Some ongoing construction. Staff were amicable but not spectacular on the whole. Rosa was incredibly sweet though and immensely helpful!
Hospedou-se por 2 diárias em ago. de 2023
Resposta de MFW em 11 de ago. de 2023
Dear Rachel,We are grateful for the wonderful things you have said about the hotel, the teams, and the services provided. We are committed to consistently providing warm, efficient, and discreet service to our guests and their appreciation and acknowledgment is always our greatest reward. I have shared your feedback with everyone at the hotel, your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence. Regards/MFW

8/10 - Boa

Michael

Hospedou-se por 1 diária em jul. de 2023
Resposta de Muthu Fort William em 4 de set. de 2023
Dear Michael, Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

10/10 - Excelente

Will

Hospedou-se por 1 diária em jul. de 2023
Resposta de Muthu Fort William em 15 de jul. de 2023
Dear Will, Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

4/10 - Insatisfatória

Richard

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
Shower rail not working and cold water turned off briefly with no explanation. Not good value for money.
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Muthu Fort William em 13 de jul. de 2023
Dear Richard thank you for taking the time to leave us feedback on your recent visit. I can only apologies that your visit reached below expectations on this occasion. I will be passing on your comment to the team so that we can learn, grow and improve. I do hope that you change mind, and come back to visit us again soon. Many thanks. MFW