6/10 - Ok
Heather
Viagem com a família
12 de ago. de 2025
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
The resort has great potential. It is conveniently located on Sanibel Harbor and very close to Captiva Island. I think the main areas of the resort are beautiful but the guest rooms need some updating. They were clean, but it felt like they were really old, in the gray interior was a depressing. Need new, larger beds too.
Most staff was very friendly & helpful. The fine dining restaurant had good menu, excellent food, staff. Pool bar closed at 5
My family's biggest issue was we had left one hotel, moved over to here for a weeklong vacation. Little did we know that all the restaurants closed early or were not open at all. Plus several amenities that were advertised on the website were not actually available on the resort. I was very annoyed because I had called Marriott asking questions about some of the amenities prior to our arrival and it was never revealed that they did not actually have these services anymore.
We were happy to be able to see the sunset from this hotel and the convenient location. However, I know my family was disappointed that this resort did not have as many amenities and the restaurants were closed early. Despite the fact it was July. If this information had been revealed to me, we probably would not have come to the hotel at this time or had a shorter visit. It's a nice region and explored the area.
After the vacation, my family had revealed that they wish we had spent our whole vacation at the first resort in Port Charlotte.
Heather
Hospedou-se por 4 diárias em jul. de 2025
