Piscina externa

Avaliações de Hilton Fort Lauderdale Marina

4 out of 5
Hilton Fort Lauderdale Marina
1881 SE 17th St, Fort Lauderdale, FL

Avaliações

7,2

Boa

Nota 10 - Excelente. 510 de 1413 avaliações" "
Nota 8 - Boa. 283 de 1413 avaliações" "
Nota 6 - Ok. 254 de 1413 avaliações" "
Nota 4 - Insatisfatória. 174 de 1413 avaliações" "
Nota 2 - Terrível. 192 de 1413 avaliações" "

7,8/10

Limpeza

7,4/10

Serviço e funcionários

7,0/10

Comodidades

7,2/10

Condições e instalações da propriedade

7,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

ALBERTO

Good
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 21 de mar. de 2024
Dear Alberto,We're so happy to know that you had a good time with us overall. Thank you so much for the perfect rating and we hope to see you again soon.

4/10 - Insatisfatória

Giselle

Hospedou-se por 1 diária em dez.. de 2023

6/10 - Ok

Nei Hamilton

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Razoável
Espera de uma hora no check-in. Chegamos as 16h e so tivemos acesso ao quarto as 17h. A atendente de muito mal humor. Parecia que estava fazendo um grande favor em nos atender.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de General Manager em 22 de nov. de 2023
Dear Nei,Thank you for taking the time to let us know about your visit. We understand that some aspects of your stay were not ideal, such as everyone checking in at the same time. Unfortunately, this is beyond our control, but we still want to apologize for any inconvenience they may have caused you and will work with our team to improve our efficiency. Please allow us another opportunity to host you in the future, we want to meet and exceed your expectations.

6/10 - Ok

TANIA AP A

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Já foi melhor
Já fiquei hospedada nesse hotel, entretanto os serviços foram melhores.. café da manhã servido a la carte, muito fraco. Não tive serviço de limpeza, nem troca de toalhas…
Hospedou-se por 2 diárias em nov.. de 2021
Resposta de General Manager em 3 de dez. de 2021
Dear Tania, Thank you for your feedback. Please accept our apologies for any disappointment with breakfast as well as for any concerns about housekeeping. We'll pass your comments along to our staff for further review, and we hope you'll consider staying with us again during your next trip.

2/10 - Terrível

Michelle

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Our stay was awful! We did not get the room we originally booked with a king size bed. They gave us a double bed room with two small beds. My husband and I couldn’t eve sleep together in the same bed. Everything was falling apart in the room. The room was horrible especially for the price we paid. The lock on the door was starting to fall off. We would not consider staying there again.
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Michael

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was out second night here. Our first night was a mess, and I wrote a review reflecting that. Things began to get better last night with the service received after our calls and visit to the front desk concerning our overflowing toilet issue we had a chat with kevin at the front desk this morning. Kevin cared. He took time to listen, take notes, most of all offer a sincere apology. He wiped out our extra fees, gave us honors credits, and moved us to a much more appropriate room. This night was night and day different from yesterday, and we are grateful
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 30 de abr. de 2024
Dear Michael,Thank you for your updated review. We regret to hear about your experience on your first day but are delighted to hear that your subsequent time was to our usual standards. It is wonderful to know you experienced our excellent service, especially from Kevin, and we will pass your comments on to him. Should your travels bring you back to the area, we hope you will choose Hilton Fort Lauderdale Marina for your stay.

8/10 - Boa

Jodie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Maria

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great for family
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 30 de abr. de 2024
Dear Maria,We at Hilton Fort Lauderdale Marina appreciate your review and are delighted to know you enjoyed your stay at our family-friendly resort. We would love to see you again on your next trip.

10/10 - Excelente

Sandra, Batavia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the location and boats in Marina
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Dear Sandra,Thank you for choosing Hilton Fort Lauderdale Marina and for taking a moment to share your five-star experience! We are thrilled that you appreciated our prime location and the wonderful marina views. Our team looks forward to welcoming you back soon for another memorable visit by the water.

4/10 - Insatisfatória

Michael

Viagem a dois
Pontos positivos: Limpeza
Wow, where do I start. How about the advertised rate of $175 per night that is actually about $300 per night after fees, including your choice of a $50/day valet fee or $46/ day to park your own car. Then there's the "marina view" I will submit a picture if possible we are on the second floor overlooking the pool. If I go out on the balcony, and bend over, i can see the marina. In the marina are 4 yachts with party people making as much noise as they like. Management can't do anything because it's not their property. The staff will happily answer questions, and get you things if you ask them, but do not offer helpful information on things like how to get to your room, where you can use your $20 food credit that comes out of your $30 resort fee, where to get the beach towels that the resort fee also includes any details about the beach shuttle service or valet service. In fact we were told valet was $50, front desk had to clarify it was $50 per day. The front desk person mis spoke causing alarm and just rolled right through as though he never made the mistake. All in all a disappointing experience. I can not believe it bears the Hilton name.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Dear Michael, We're sincerely sorry to hear about your experience during your recent stay. Please accept our apologies for any inconvenience caused by any perceived discrepancies and any room issues you had. Your feedback is invaluable, and we'll address these issues internally to ensure a smoother and more enjoyable experience for all our guests. We appreciate your patience and hope to have the opportunity to exceed your expectations on a future visit.

4/10 - Insatisfatória

Phil

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were promised free parking, didn't get that. Parking $44. per night. We were promised free breakfast, didn't get it. Breakfast $37. per person. Promised a free welcome in drink, didn't get it. When we showed the Hilton check in person, in writing, we were told that was Expedia's fault. Hilton said they were sorry for the miss leading information and would waive the resort fee. Didn't get it!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Dear Phil,Thank you for staying with us during your time in Fort Lauderdale. It was a pleasure having you as our guest recently; however, we regret your disappointment with your experience. Please know that we have limited control when it comes to reservations made through third-party sites, so any discrepancy regarding inclusions must typically be taken up with the site you booked with. Nonetheless, we'll be sure to share your feedback internally. We hope you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.

4/10 - Insatisfatória

jeslyn

Pontos negativos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Stephanie

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Surrounding area under construction. Beautiful property. No vending machines or snack area so buy drinks and food ahead of time.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 25 de abr. de 2024
Dear Stephanie,Thank you for your review! It was a pleasure having you as our guest during your stay in Fort Lauderdale, and we appreciate your kind words about our idyllic setting. Our team is always seeking new ways to improve our facilities and the services we offer, so your feedback will be shared internally for further consideration. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

10/10 - Excelente

Janette

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We enjoyed the view of the water, the outdoor dining and food options. The only thing we were a bit disappointed is that there was not an area to p
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 22 de abr. de 2024
Dear Janette,Thank you for your kind words about our property's stunning views, outdoor dining, and food options. Our team continually seeks to enhance guest experiences, and your insight will guide our improvements. We look forward to welcoming you back for another enjoyable visit at Hilton Fort Lauderdale Marina.

4/10 - Insatisfatória

Danesha, Raleigh

I booked my room and was told there would be a few (small) perks. I received an email TWO days before check in that the free breakfast and welcome drink that came with my room booking would NOT be honored. I was told the hotel apologized for any inconvenience, and they would waive the resort fee (of $30). I checked in bc it was too late to change hotels, and they not only put my in a lousy room, but also "could not find the message that indicated my resort fee would be waived". I'll NEVER stay her again. On the up side, folks were at least friendly, so that's a plus.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 22 de abr. de 2024
Dear Danesha,We're grateful to have hosted you as our guest. Please accept our apologies you were disappointed with certain aspects of your stay. Our goal is to deliver a seamless experience, and we're sorry to have fallen short. As you booked this reservation through a third-party site, Expedia would be best equipped to answer questions regarding your reservation and account charges. If there is anything we can do on our end, our team would be happy to assist. We hope you will consider giving us a second chance.

10/10 - Excelente

Alvaro

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We loved the view, beautiful Hotel
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 22 de abr. de 2024
Dear Alvaro,Thank you for choosing Hilton Fort Lauderdale Marina and for taking a moment to share your five-star experience! We are delighted to hear that the beautiful views from your room added to the enjoyment of your stay. It was a pleasure to host you, and our team looks forward to the opportunity to welcome you back again soon for another memorable visit.

10/10 - Excelente

Alex, Daytona Beach

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My wife and i have stayed at this property before and had a wonderful stay. Now even better with the new restaurant. Very nice!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 27 de abr. de 2024
Dear Alex,It is always a pleasure to hear from our guests, and we are delighted that you chose to stay with us again. Thank you for your compliment on our restaurant, Olive & Sea. We hope you and your wife enjoyed your time in Fort Lauderdale. The next time your travels bring you back this way, we look forward to seeing you again.

8/10 - Boa

Connie

very good. Location good for port.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 22 de abr. de 2024
Dear Connie,Thank you for staying with us at Hilton Fort Lauderdale Marina and leaving a review. We are pleased you were able to take advantage of our prime location and thrilled that you enjoyed your stay. We hope to see you again in the near future.

6/10 - Ok

Christa, Janesville

Viagem em grupo, Viagem com a família
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Although it was resolved rather quickly by staff, I was charged twice for the night after the room had already been paid for through Expedia. I would recommend paying with a card that has a minimal balance on it to avoid this issue. It took 2 weeks to get the credit to my card.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 22 de abr. de 2024
Dear Christa,Thank you so much for the review. We are disappointed to hear about this inconvenience and apologize for any issues you faced. We'll look into what went wrong so we can avoid this disruption from repeating in the future, and thank you for bringing it to our attention.

10/10 - Excelente

FRANCE

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Malpropreté autour de la piscine . Dans les escaliers et couloir des étages aucun nettoyage ne s’est fait le temps de notre séjour Restauration limitées et plutôt dispendieux pour la qualité de nourriture
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 22 de abr. de 2024
Thank you for your recent stay, and we appreciate you taking the time to share your insightful comments. We're sorry to hear we fell short of meeting all of your expectations in some areas, and that you were disappointed daily cleaning service is not available. We will certainly address your feedback with our housekeeping team to ensure improvements are made going forward. We encourage our guests to notify our front desk team of any issues that may occur during their time with us and of any amenities they may require. We're grateful for your rating, and we hope to have the opportunity to impress you the next time you're in the area.

10/10 - Excelente

Antoine

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2024

2/10 - Terrível

Evan

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff came in to the room the next day and fixed the beds leaving everything else dirty. Did not clean the bathroom either. Cockroach’s were seen in the bathroom and the hotel charged me $200 after leaving the hotel for no reason. Tried calling their customer service number but can never get to talk to anyone. Worst experience overall
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 18 de abr. de 2024
Dear Evan,Thank you for your review. We regret to learn of your disappointment with your experience. What you have shared does not reflect our dedication to quality stays, and we'll be sure to share your comments with the respective teams to ensure we're meeting our high standards of cleanliness and guest satisfaction. Additionally, although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure everything is as it should be. Please know that when booking through a third-party company, billing inquiries should be dealt with through them. It was a pleasure having you here, and we hope you'll give us another chance to provide you with the excellent stay you truly deserve in the future.

10/10 - Excelente

mary

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Beautiful landscaping, Facilities very clean & felt safe. Would stay again. Only wished the Hot Tub & pool were open at late night.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 16 de abr. de 2024
Dear Mary,Thank you for staying with us during your time in Fort Lauderdale. We appreciate you mentioning our idyllic setting and the high standards of cleanliness we adhere to. Additionally, the safety of our guests is of the utmost importance to us, so we are pleased this was reflected in your stay. Your feedback about the availability of our amenities will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon!

10/10 - Excelente

Kimberly, Round Lake

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
LOVED the pool and pool bar a very relaxing day!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 16 de abr. de 2024
Dear Kimberly,Thank you for staying at Hilton Fort Lauderdale Marina! We're delighted to hear that you loved our pool and bar. It's great that you had a relaxing day with us, and we look forward to welcoming you back for another enjoyable and serene experience!

6/10 - Ok

Kevin

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em abr. de 2024

2/10 - Terrível

Carole Ann

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Didn't honour my request for my disability.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Dear Carole Ann,Thank you for leaving your review. We sincerely regret to learn of your disappointment with your experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. However, we apologize for any inconvenience. Nevertheless, having you here was a pleasure, and we hope you enjoyed your time in Fort Lauderdale.

10/10 - Excelente

Alan

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good experience
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Dear Alan,Thank you for choosing Hilton Fort Lauderdale Marina. We're delighted to hear you enjoyed your experience, and we look forward to welcoming you back for another enjoyable stay!

4/10 - Insatisfatória

Kaureen, Moonbeam

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Shower had hair in it when we arrived. No glasses in room- just a cardboard coffee cup. Safe did not work. Chairs around pool were falling apart and slow to no service for drinks and food. Shame Hilton.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Dear Kaureen,Thank you for sharing your concerns. It's disappointing to hear about the concerns you encountered, from the cleanliness of the shower to the condition of our poolside amenities. Rest assured, we are addressing these matters to improve our service and facilities. We hope for another opportunity to offer you a stay that better reflects our commitment to guest satisfaction in the future.

2/10 - Terrível

RaeAnn, Alexandria

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
So loud and bright. Had to leave curtains closed at all times with lights shining up and in my room. Specifically not safe for a single female traveler. Was also not appointed my room that I reserved. That unsettling feeling of I got ripped off royally. Loud loud, can hear every word and conversation from everyone at the marina. Had 7 days of fantastic top notch travel and my last night where I just needed to relax and sleep is the exact opposite. Bathroom looks like a red roof Inn. Very very disappointed
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Dear RaeAnn,We're saddened to learn you did not enjoy your stay. Please accept our apologies for any inconvenience you experienced with noise, as well as for any concerns about safety. This does not represent the level of accommodations we aim to provide, and we'll relay your comments to our team to ensure we are meeting our high standards of guest satisfaction going forward. Should you be in the area again, we'd be grateful for the chance to provide you with a more positive visit.

8/10 - Boa

Shannon, Papillion

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Jennifer

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The front desk service was always amazing, friendly and helpful. They made a bad day great once we got to the hotel.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 12 de abr. de 2024
Dear Jennifer,Thank you for taking the time to leave your generous review! We are sorry to hear about your bad day but thrilled to know our friendly, warm staff made a tremendous impression on you. We hope you will return to Hilton Fort Lauderdale Marina soon for another exceptional experience.

6/10 - Ok

April L

Viagem em grupo
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
I was disappointed with my stay this time at your facility. My first stay with you was amazing, we were on the 11th floor overlooking the Marina a beautiful view. I booked this visit and I specifically asked if I could please have the same as I did before. I did not receive a response. I sent another message asking for a room on the highest level in preparation of my visit, no response. I am a Hilton Honor member. When I checked in I was surprised to learn that my room was off in the distance, in the old building I'm guessing, third floor, last room on the right. No where near friends nor in the same building. The small balcony view was of the parking lot and the staircase. I booked this a year in advance. I'm disappointed no one responded or acknowledged my request not once but twice.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 11 de abr. de 2024
Dear April,We appreciate your return visit, and we apologize for any disappointment with the view and service this time. Your comments will be shared with our team for improvement. Please come see us again the next time you're in the area.

6/10 - Ok

Jessica

Pontos positivos: Limpeza e condições e instalações da propriedade
I paid for a marina view but was given a first floor pool view but no discount.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 11 de abr. de 2024
Dear Jessica,Thank you for taking a moment to leave a review. We regret that you were not fully satisfied with your recent experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. It was a pleasure having you here, and we hope you enjoyed your time in Fort Lauderdale.

8/10 - Boa

Edmond

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza
Dining options were limited. They were overbooked so we did not get the room we were supposed but the staff made up for it. A blood stain on the bed was disturbing and it took until after midnight before they could remedy it. The view to the marina was great. And its a very short walk to the water taxi
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 10 de abr. de 2024
Dear Edmond,Thanks for the review. We're happy to hear you enjoyed our beautiful views of the marina and convenient location. We apologize for any inconvenience you faced and thank you for bringing your concerns to our attention so we may address them and improve the experience of future guests. We hope you'll stay with us again soon!

8/10 - Boa

Richard

Hospedou-se por 3 diárias em mar. de 2024

8/10 - Boa

Michelle

Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Angel

Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

John

Hospedou-se por 1 diária em abr. de 2024

4/10 - Insatisfatória

Scott, Salt Lake City

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
This property is old and needs to be updated. The room was very noisy--cars and trucks outside, and people in the hallway outside. Definitely NOT up to Hilton standards!
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 8 de abr. de 2024
Dear Scott,We appreciate your feedback. Ensuring a serene environment for our guests is a priority, and we're taking steps to alleviate your noise concerns. We're committed to providing an experience that reflects our high standards, and we hope to exceed your expectations in the future.

2/10 - Terrível

Jennifer

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Peter

Viagem com a família
Very nice staff
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 8 de abr. de 2024
Thank you so much for choosing to stay with us at Hilton Fort Lauderdale Marina. Your kind words about our staff are greatly appreciated, and we are very happy to hear you enjoyed your stay. We hope you join us again soon. It was a pleasure hosting you.

8/10 - Boa

Jacobyna

Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Alan

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good hotel for cruises out of port Canaveral
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 3 de abr. de 2024
Dear Alan,Thank you for your stay at Hilton Fort Lauderdale Marina! Hosting you was a pleasure, and we're so happy that we met all your expectations. We appreciate your feedback and look forward to seeing you again.

10/10 - Excelente

Kortney, Holland

Hospedou-se por 2 diárias em mar. de 2024

8/10 - Boa

AARON

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Construction across the street
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 3 de abr. de 2024
Dear Aaron,Thank you for taking a moment to share your thoughts. We are thrilled that you enjoyed your stay overall, but we would like to apologize for any inconvenience caused by the construction nearby. Nevertheless, it was a pleasure having you as our guest, and we look forward to providing you with a truly exceptional stay in the future.

10/10 - Excelente

kimberley

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect place to stay before a cruise. There were vans waiting outside with helpful and kind people taking us directly to our ship. Lunch by the pool was delicious!
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 3 de abr. de 2024
Dear Kimberley,Thank you for staying with us at Hilton Fort Lauderdale Marina and for your thoughtful review. We appreciate your kind words regarding our helpful service and delicious food. Thank you for visiting us, and we look forward to seeing you again soon!

10/10 - Excelente

Mary

Hospedou-se por 1 diária em mar. de 2024

6/10 - Ok

Christian

Hospedou-se por 1 diária em mar. de 2024

4/10 - Insatisfatória

Micah

Pontos negativos: Serviço e funcionários
Staff could not find reservation for 30 minutes. Then gave us an alternate room even though reservation was confirmed twice for late arrival. Not a good experience.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 28 de mar. de 2024
Dear Micah,It saddens us to hear that you did not have an ideal experience. We are sorry we did not meet your expectations. We will discuss your review internally as to ensure this does not occur again. Your feedback is appreciated, and our team considers it an opportunity to continually improve. We hope that you consider staying with us again.