Piscina externa

Avaliações de Hilton Fort Lauderdale Marina

4 out of 5
Hilton Fort Lauderdale Marina
1881 SE 17th St, Fort Lauderdale, FL

Avaliações

7,2

Boa

Nota 10 - Excelente. 519 de 1413 avaliações" "
Nota 8 - Boa. 285 de 1413 avaliações" "
Nota 6 - Ok. 249 de 1413 avaliações" "
Nota 4 - Insatisfatória. 176 de 1413 avaliações" "
Nota 2 - Terrível. 184 de 1413 avaliações" "

7,8/10

Limpeza

7,4/10

Serviço e funcionários

7,2/10

Comodidades

7,2/10

Condições e instalações da propriedade

7,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

ALBERTO

Good
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 21 de mar. de 2024
Dear Alberto,We're so happy to know that you had a good time with us overall. Thank you so much for the perfect rating and we hope to see you again soon.

4/10 - Insatisfatória

Giselle

Hospedou-se por 1 diária em dez.. de 2023

6/10 - Ok

Nei Hamilton

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Razoável
Espera de uma hora no check-in. Chegamos as 16h e so tivemos acesso ao quarto as 17h. A atendente de muito mal humor. Parecia que estava fazendo um grande favor em nos atender.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de General Manager em 22 de nov. de 2023
Dear Nei,Thank you for taking the time to let us know about your visit. We understand that some aspects of your stay were not ideal, such as everyone checking in at the same time. Unfortunately, this is beyond our control, but we still want to apologize for any inconvenience they may have caused you and will work with our team to improve our efficiency. Please allow us another opportunity to host you in the future, we want to meet and exceed your expectations.

6/10 - Ok

TANIA AP A

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Já foi melhor
Já fiquei hospedada nesse hotel, entretanto os serviços foram melhores.. café da manhã servido a la carte, muito fraco. Não tive serviço de limpeza, nem troca de toalhas…
Hospedou-se por 2 diárias em nov.. de 2021
Resposta de General Manager em 3 de dez. de 2021
Dear Tania, Thank you for your feedback. Please accept our apologies for any disappointment with breakfast as well as for any concerns about housekeeping. We'll pass your comments along to our staff for further review, and we hope you'll consider staying with us again during your next trip.

10/10 - Excelente

Jhon

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It's very clean, also a good service
Hospedou-se por 2 diárias em mai. de 2024

10/10 - Excelente

Carlos

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Amazing, me and my boyfriend had such a wonderful time. The place is beautiful and everyone is so nice and helpful.
Hospedou-se por 2 diárias em mar. de 2024

2/10 - Terrível

Tracy

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
The air conditioning was not working for a full day and night. I asked the front desk to send someone to fix it three times. Finally someone came and did a quick fix it worked for 15 mins and stopped. No one ever came back to fix it after that!
Hospedou-se por 2 diárias em mai. de 2024

8/10 - Boa

Melissa, Pfafftown

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The shampoo and body wash bottles in the shower were completely empty. Considering these are mounted bottles that are full size, it is obvious that staff was not checking these bottles or refilling them regularly. Called down to the front desk and asked for someone to bring some. Almost 30 minutes later we received multiple travel size bottles of shampoo, conditioner and body wash - all different brands, none the same brand as what was in the shower. Seemed very strange alternative to just refilling the bottles. Also the fact that all three products were different brands almost seemed like they sent someone to the local store and just purchased whatever they found on the shelf. In the overall issue, the problem was solved, however in a very absurd way.
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Paola

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
stayed for one night however we definitely wished we would’ve extended our stay. The staff is absolutely incredible, especially milen? At the front desk! The property is absolutely beautiful, with a stunning pool as well
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 20 de mai. de 2024
Dear Paola,Thank you for your great review! There's no greater compliment than knowing a guest wishes that they could stay with us longer. Your kind words about our beautiful property and Milen's kind service are truly appreciated and will be shared with the team. We look forward to welcoming you back for an extended visit so you can truly enjoy all we have to offer.

4/10 - Insatisfatória

Rachel

Viagem de negócios
Requesting refund Hotel dirty / hotel apologized but said they cannot help refund my money as it was through a third-party… I have photos, etc., and text approve. They apologized.
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 17 de mai. de 2024
Dear Rachel,We're sorry to hear about any cleanliness or upkeep concerns during your visit. These matters are incredibly important to us, and we'll be sure to have our team look into all of your comments further. For all billing inquiries, please reach out to the third-party site you booked with, as they will be the best ones to assist you. Thank you, and we hope you will give us another chance soon.

10/10 - Excelente

JEANETTE

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024

10/10 - Excelente

Tamar

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I really enjoyed watching the boats come and go. I found peace in it. The dining experiences was amazing from breakfast, brunch, happy hour and the dinner! I also enjoyed the pool. I’ll definitely stay at this property again!
Hospedou-se por 3 diárias em mai. de 2024
Resposta de General Manager em 16 de mai. de 2024
Dear Tamar,It was a pleasure to host you at Hilton Fort Lauderdale Marina. It's wonderful that you loved our scenic location and inviting pool! Thank you for your kind words, and please come back soon!

2/10 - Terrível

Elizabeth

Viagem com a família
Pontos positivos: Limpeza e comodidades
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Shaun

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Shaun

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Checking in was absolutely delightful. Loved the lady who totally took care of me!
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 15 de mai. de 2024
Dear Shaun,Our friendly team is delighted to hear that we could deliver service reflective of our high standards in hospitality. We'll be sure to pass your compliments along to our team, and we look forward to welcoming you back in the future for another fantastic visit; until next time!

6/10 - Ok

Kevin

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Having a prom and wedding of Mother's Day weekend was a big inconvenience.
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 15 de mai. de 2024
Dear Kevin,We appreciate your feedback, and we apologize for any inconvenience with your event. If there are any specific areas we can address to ensure a more successful experience in the future, please let us know. We hope to see you again soon.

6/10 - Ok

Dulcie

Viagem com a família
Pontos positivos: Serviço e funcionários
Beau séjour dans l’ensemble. Personnel incroyable. Très bel emplacement. Toutefois, la propreté de la chambre laissait à désirer!
Hospedou-se por 3 diárias em mai. de 2024
Resposta de General Manager em 15 de mai. de 2024
Dear Dulcie,Thank you for sharing your experience. We're thrilled you had a pleasant stay and appreciated our fantastic team and the excellent location. However, we're disappointed to learn about the cleanliness concern in your room and will address it promptly. Your feedback is invaluable, and we look forward to welcoming you back for an even better experience next time!

8/10 - Boa

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024

10/10 - Excelente

Luis

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property is perfect. The pool with drink service, warm water as well. Very family friendly. The rooms were clean with great views all the way up to the floor. I’ll say parking is a little confusing with the QR code but it’s okay once you get it. The onsite restaurant is a little vegan in the side so if you’re not into that it’s okay. Awesome stay, will be coming back.
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 13 de mai. de 2024
Thank you so much for choosing to stay with us at Hilton Fort Lauderdale Marina. We hold ourselves to a high standard of quality to ensure all guests enjoy their stay and leave wanting to come back. Your feedback leaves us thrilled knowing that you enjoyed your stay along with the views our property has to offer. We hope the rest of your vacation was a success, and we hope to see you again soon.

8/10 - Boa

Shannon

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Beautiful, clean and great atmosphere and staff. Only negative experience was that someone was smoking pot at 5am and the smell was nauseatingly strong in our room.
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 13 de mai. de 2024
Dear Shannon,Thank you for your review! We are delighted you enjoyed your recent experience. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and impeccable facilities hit the mark for you. That said, your feedback will be shared with our team to ensure any odor issues are dealt with swiftly. It was a pleasure having you here, and we hope you enjoyed your time in Fort Lauderdale.

10/10 - Excelente

Hector, Miami

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice staff
Hospedou-se por 2 diárias em mai. de 2024
Resposta de General Manager em 10 de mai. de 2024
Dear Hector,Thank you for being our guest at Hilton Fort Lauderdale Marina. It's wonderful that you noticed our focus on friendly hospitality! Safe travels, and come back soon.

10/10 - Excelente

Thiago, Hollywood

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean hotel and professional staff.
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 10 de mai. de 2024
Dear Thiago,Thank you so much for your five-star review. We are so pleased you enjoyed your stay with us. It's great that our hospitable team and clean accommodations made your stay one to remember. We hope to welcome you back soon to Hilton Fort Lauderdale Marina.

4/10 - Insatisfatória

Kayla

Viagem de negócios, Viagem em grupo
Pontos positivos: Comodidades
The hotel was lovely and clean and we enjoyed our 1 night stay. The main reason for the poor review was that we were charged $90 on our credit card for no apparent reason. The hotel was unable to tell us the reason for the charge or reverse it. We had to try sorting it out through our credit card. Overall frustrating experience.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 8 de mai. de 2024
Dear Kayla,Thank you so much for your review. While it's so great to hear you enjoyed your clean, comfortable stay with us, we're very sorry to hear about this unexpected charge and would like to this opportunity to apologize. Please feel free to reach out to us so we may address this issue directly and make it right.

2/10 - Terrível

Jason

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The posting for this property is grossly misstated. There is an additional hidden $30 charger per night that can’t be waived. Parking is an additional $50 per night. And there is a falsely advertised EV charging. Will never stay again.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 8 de mai. de 2024
Dear Jason,Thank you for taking a moment to leave a review. We regret to learn of your disappointment. Please know that when reservations are made through third-party sites, taxes, and fees are not typically included in the listed rate. Our fees are listed on the website under the Policies and Fees sections of the page, though we'll be sure to discuss your feedback internally to determine ways of making it more prominent moving forward. We hope you enjoyed your time in Fort Lauderdale and that you will give us another chance in the future to change your lasting impression.

4/10 - Insatisfatória

Fan

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
入住沒有詳細指引方向、 給水、 一樓大廳20美金消費贈送等等。 10AM 敲門打擾只為了問是否退房。
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 6 de mai. de 2024
Dear Fan,Thank you for staying with us and taking the time to share your thoughts. We're sorry for any disruption from housekeeping on the day of check-out, and we'll pass your comments along to them. If you're in the area again, we hope you'll consider coming back to see us.

10/10 - Excelente

Jane

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Gaie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very helpful and friendly. I would definitely come again!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 6 de mai. de 2024
Dear Gaie,Thank you for your kind words! We're delighted to hear that our team's friendliness and helpfulness made a positive impact on your stay. We look forward to welcoming you back for another enjoyable visit to Hilton Fort Lauderdale Marina!

4/10 - Insatisfatória

Sandy

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Out of Conditioner for the 1st night. this hotel does not have wheel chairs for guests - all other hotels I have been at, offer wheel chairs for their guest. 2nd night - desk help didn't put us in a room that was less to walk to. I have a disability, and h ad a terrible time getting to our room. The desk attendant said she gave us a room close to the elevator - but we were on the first floor, far away from the front area. Very long walk. We asked for a view of the inner coastal area - our view was the side of a big boat. where people were walking side to side, seeing right into our room. This was not a view at all! It remained there the next morning as well. Very disapointed!
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 6 de mai. de 2024
Dear Sandy,Thank you for sharing your feedback with us. We are sorry to hear about the issues you encountered during your stay. Please be assured we are addressing your concerns to ensure a more pleasant experience in the future. We hope to welcome you back and demonstrate our dedication to guest comfort and satisfaction.

10/10 - Excelente

michael

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
excellent staff very nice people beautiful Property had a great time
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 3 de mai. de 2024
Dear Michael,It was such a pleasure to welcome you to Hilton Fort Lauderdale Marina! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your kind review and perfect rating, and we hope to welcome you back for another wonderful stay soon!

10/10 - Excelente

Yolanda, Deerfield Beach

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Steven

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, very convenient to cruise port. Beautiful view from our balcony. Great ambience.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 3 de mai. de 2024
Dear Steven,Thank you for staying with us and for sharing your five-star experience! We are pleased to hear that our beautiful atmosphere and location near the port met the mark for you on your recent visit. It was a pleasure to host you, and we look forward to welcoming you back to Hilton Fort Lauderdale Marina for another memorable stay!

6/10 - Ok

Helena

Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Anne

Was a great place to stay before our cruise. They had a shuttle to the Disney terminal.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 3 de mai. de 2024
Dear Anne,Thank you for your glowing review of Hilton Fort Lauderdale Marina. We're delighted you enjoyed your stay with us, and we hope you have a wonderful time on your cruise!

10/10 - Excelente

Lacie

Hospedou-se por 2 diárias em abr. de 2024

2/10 - Terrível

Michelle

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Our stay was awful! We did not get the room we originally booked with a king size bed. They gave us a double bed room with two small beds. My husband and I couldn’t eve sleep together in the same bed. Everything was falling apart in the room. The room was horrible especially for the price we paid. The lock on the door was starting to fall off. We would not consider staying there again.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 1 de mai. de 2024
Dear Michelle,We're saddened to hear about your experience. Please accept our apologies for any concerns about the condition of the room and for any confusion with your reservation. This does not represent our standards, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

10/10 - Excelente

Keri

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Michael

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was out second night here. Our first night was a mess, and I wrote a review reflecting that. Things began to get better last night with the service received after our calls and visit to the front desk concerning our overflowing toilet issue we had a chat with kevin at the front desk this morning. Kevin cared. He took time to listen, take notes, most of all offer a sincere apology. He wiped out our extra fees, gave us honors credits, and moved us to a much more appropriate room. This night was night and day different from yesterday, and we are grateful
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 30 de abr. de 2024
Dear Michael,Thank you for your updated review. We regret to hear about your experience on your first day but are delighted to hear that your subsequent time was to our usual standards. It is wonderful to know you experienced our excellent service, especially from Kevin, and we will pass your comments on to him. Should your travels bring you back to the area, we hope you will choose Hilton Fort Lauderdale Marina for your stay.

8/10 - Boa

Jodie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Maria

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great for family
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 30 de abr. de 2024
Dear Maria,We at Hilton Fort Lauderdale Marina appreciate your review and are delighted to know you enjoyed your stay at our family-friendly resort. We would love to see you again on your next trip.

10/10 - Excelente

Sandra, Batavia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the location and boats in Marina
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Dear Sandra,Thank you for choosing Hilton Fort Lauderdale Marina and for taking a moment to share your five-star experience! We are thrilled that you appreciated our prime location and the wonderful marina views. Our team looks forward to welcoming you back soon for another memorable visit by the water.

4/10 - Insatisfatória

Michael

Viagem a dois
Pontos positivos: Limpeza
Wow, where do I start. How about the advertised rate of $175 per night that is actually about $300 per night after fees, including your choice of a $50/day valet fee or $46/ day to park your own car. Then there's the "marina view" I will submit a picture if possible we are on the second floor overlooking the pool. If I go out on the balcony, and bend over, i can see the marina. In the marina are 4 yachts with party people making as much noise as they like. Management can't do anything because it's not their property. The staff will happily answer questions, and get you things if you ask them, but do not offer helpful information on things like how to get to your room, where you can use your $20 food credit that comes out of your $30 resort fee, where to get the beach towels that the resort fee also includes any details about the beach shuttle service or valet service. In fact we were told valet was $50, front desk had to clarify it was $50 per day. The front desk person mis spoke causing alarm and just rolled right through as though he never made the mistake. All in all a disappointing experience. I can not believe it bears the Hilton name.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Dear Michael, We're sincerely sorry to hear about your experience during your recent stay. Please accept our apologies for any inconvenience caused by any perceived discrepancies and any room issues you had. Your feedback is invaluable, and we'll address these issues internally to ensure a smoother and more enjoyable experience for all our guests. We appreciate your patience and hope to have the opportunity to exceed your expectations on a future visit.

10/10 - Excelente

rodrigo

Hospedou-se por 1 diária em abr. de 2024

4/10 - Insatisfatória

Phil

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were promised free parking, didn't get that. Parking $44. per night. We were promised free breakfast, didn't get it. Breakfast $37. per person. Promised a free welcome in drink, didn't get it. When we showed the Hilton check in person, in writing, we were told that was Expedia's fault. Hilton said they were sorry for the miss leading information and would waive the resort fee. Didn't get it!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Dear Phil,Thank you for staying with us during your time in Fort Lauderdale. It was a pleasure having you as our guest recently; however, we regret your disappointment with your experience. Please know that we have limited control when it comes to reservations made through third-party sites, so any discrepancy regarding inclusions must typically be taken up with the site you booked with. Nonetheless, we'll be sure to share your feedback internally. We hope you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.

4/10 - Insatisfatória

jeslyn

Pontos negativos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024

6/10 - Ok

Kevin, hedgesville

Viagem com a família, Viagem com família e crianças pequenas
Ok place to stay but plan on taking an Uber or walking nearly a mile
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 1 de mai. de 2024
Dear Kevin,Thank you so much for the feedback. We're sorry to hear that our location wasn't ideal for your visit. For the future, please know that our front desk staff are always available to assist in any way they can should you need to get anywhere during your stay. It would be a pleasure to host you again in the future.

10/10 - Excelente

Saavadria

Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Stephanie

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Surrounding area under construction. Beautiful property. No vending machines or snack area so buy drinks and food ahead of time.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 25 de abr. de 2024
Dear Stephanie,Thank you for your review! It was a pleasure having you as our guest during your stay in Fort Lauderdale, and we appreciate your kind words about our idyllic setting. Our team is always seeking new ways to improve our facilities and the services we offer, so your feedback will be shared internally for further consideration. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

10/10 - Excelente

winn

Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Janette

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We enjoyed the view of the water, the outdoor dining and food options. The only thing we were a bit disappointed is that there was not an area to p
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 22 de abr. de 2024
Dear Janette,Thank you for your kind words about our property's stunning views, outdoor dining, and food options. Our team continually seeks to enhance guest experiences, and your insight will guide our improvements. We look forward to welcoming you back for another enjoyable visit at Hilton Fort Lauderdale Marina.

4/10 - Insatisfatória

Danesha, Raleigh

I booked my room and was told there would be a few (small) perks. I received an email TWO days before check in that the free breakfast and welcome drink that came with my room booking would NOT be honored. I was told the hotel apologized for any inconvenience, and they would waive the resort fee (of $30). I checked in bc it was too late to change hotels, and they not only put my in a lousy room, but also "could not find the message that indicated my resort fee would be waived". I'll NEVER stay her again. On the up side, folks were at least friendly, so that's a plus.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 22 de abr. de 2024
Dear Danesha,We're grateful to have hosted you as our guest. Please accept our apologies you were disappointed with certain aspects of your stay. Our goal is to deliver a seamless experience, and we're sorry to have fallen short. As you booked this reservation through a third-party site, Expedia would be best equipped to answer questions regarding your reservation and account charges. If there is anything we can do on our end, our team would be happy to assist. We hope you will consider giving us a second chance.