Fachada

Avaliações de Best Western University Inn & Suites

2.5 out of 5
Best Western University Inn & Suites
3933 Pacific Avenue, Forest Grove, OR

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 424 de 716 avaliações" "
Nota 8 - Boa. 219 de 716 avaliações" "
Nota 6 - Ok. 43 de 716 avaliações" "
Nota 4 - Insatisfatória. 17 de 716 avaliações" "
Nota 2 - Terrível. 13 de 716 avaliações" "

9,2/10

Limpeza

9,2/10

Serviço e funcionários

8,8/10

Comodidades

9,0/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Michael

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great area, clean, and comfortable hotel. Love the pool and hot tub!!
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Amanda

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was clean and quiet
Hospedou-se por 1 diária em mai. de 2024
Resposta de Liz Leachman em 14 de mai. de 2024
Thank you for staying with us Amanda. Hope to see you again soon!

10/10 - Excelente

Autumn

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff was very helpful
Hospedou-se por 1 diária em mai. de 2024
Resposta de Liz Leachman em 14 de mai. de 2024
Thank you for your feedback Autumn. We look forward to seeing you again soon!

4/10 - Insatisfatória

Glenn

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
We selected this property because it was close to our event destination (Pacific University) and because it had an indoor hot tub that we intended to use. Upon our arrival to the property we found out the hot tub was “out of order” due to chemical issues. Very disappointing to have the only amenity we intended to use be unavailable.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Nicole em 10 de mai. de 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Liz Leachman em 14 de mai. de 2024
Thank you for your feedback Michael. Hope to see you soon!

8/10 - Boa

Mary K

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Comfortable
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Liz Leachman em 14 de mai. de 2024
Hello Mary,Thank you for your feedback. Hope to see you again soon!

10/10 - Excelente

Jimmy

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The night before my check-out date, I ordered take-out dinner from a nearby Chinese restaurant to eat in my room. When I returned to my room and opened the microwave door to reheat the dinner I had bought, I found that the heat-resistant glass turntable was not there. So, I ended up eating a cold Chinese dinner. orz
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Liz Leachman em 14 de mai. de 2024
Hello Jimmy,I am really sorry to hear this. I have ordered additional microwaves to keep on hand. I hope you give us another chance!

10/10 - Excelente

Virginia, Sumner

Hospedou-se por 1 diária em abr. de 2024
Resposta de Liz Leachman em 14 de mai. de 2024
Thank you for staying with us. Hope to see you again!

10/10 - Excelente

Ian, Seattle

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property is just about what I expected, but a bit better. Staff are excellent - very friendly. The hotel has pretty much everything you need with quick access to it all...and they allow pets for a reasonable fee. No complaints!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jolina em 14 de mai. de 2024
Hello Ian,Thank you for the feedback. I'm so glad you enjoyed your stay and hope you come back to visit soon.

10/10 - Excelente

Steven, Lynnwood

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Second time we have stayed at this hotel. Good location.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jolina em 14 de mai. de 2024
Hello Steven,Thank you for the feedback. We are so glad you enjoyed your stay. Hope to see you soon!

8/10 - Boa

Richard

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
We have stayed here several times. The most recent stay April 2024, we have an issue with ants in the room. They were on the countertop sink and even some of the furniture. Very small and no one in the family showed bites, just not what you want to deal with while on vacation.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Jolina em 14 de mai. de 2024
Hello Richard,Thank you for the feedback. We are so sorry for the inconvenience, and are dealing with it promptly. Hope to see you again soon!

8/10 - Boa

Alexia

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I would love to come back again good people all around and safe.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jolina em 14 de mai. de 2024
Hello Alexia,Thank you for the wonderful feedback. Hope to see you again soon!

8/10 - Boa

James

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Hard to get into property between 11:00 am and 4:00 pm
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jolina em 14 de mai. de 2024
Hello James,Thank you for the wonderful feedback. We are glad you enjoyed your stay. Hope to see you again soon!

10/10 - Excelente

Donna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Its was clean and the staff was nice and helpful.
Hospedou-se por 1 diária em mar. de 2024
Resposta de A em 20 de mar. de 2024
Dear Donna,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 503-992-8888 or 888-278-7033.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Angelina Olayo Front Desk SupervisorBest Western University Inn & Suites

10/10 - Excelente

eduardo

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de A em 20 de mar. de 2024
Dear EduardoThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 503-992-8888 or 888-278-7033.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Angelina Olayo Front Desk SupervisorBest Western University Inn & Suites

10/10 - Excelente

Dale

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The counter staff was excellent and helped us out when my wife was sick when we checked in. Thank you!
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Caitlan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was convenient for us. It was clean and quiet.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Liz em 7 de mar. de 2024
Thank you Caitlan for responding to our survey. We do value your business and look forward to hosting you again in the near future.Liz LeachmanGeneral Manager

8/10 - Boa

Debra

Hospedou-se por 1 diária em fev. de 2024
Resposta de Jolina em 14 de mai. de 2024
Hello Debra,Thank you for the wonderful feedback. We are glad you enjoyed your stay. Hope to see you again soon!

8/10 - Boa

Kimberli

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Family trip!
Our stay was wonderful! The only complaint I have is that the bathroom needs some updates with the ventilation. We had a bigger room and the one side with the bathroom was so hot and muggy. The bathroom fan didn’t really work. It was muggy and was smelly. That’s my only complaint. I would totally stay here again. The breakfast was good and the staff were great.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Liz em 1 de mar. de 2024
Hello Kimberli,Thank you so much for your response, I will be sure and inform my maintenance engineer takes a look at the bathroom and brings it up to standard. We look forward to hosting you again!Liz LeachmanGeneral Manager

6/10 - Ok

Dawn, TACOMA

Hospedou-se por 1 diária em fev. de 2024
Resposta de Liz em 7 de mar. de 2024
Hello Dawn,Thank you for responding to our survey. We value your business and look forward to hosting you again in the near future.

4/10 - Insatisfatória

Marci, Tucson

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Didnt have gr8 amenities except for the pool, which was vool. Mo Sauna. Mot really a full breakfast. You had to make it yourself, wFfle maker, bread, powdered eggs, ver greasy bacon and Sausage. Not gr8. Area feels not the safest. I wouldn't walk alone. Mot as described. For the money not worylth it.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Liz em 1 de mar. de 2024
Hello Marci,I am so sorry you did not enjoy your stay with us. We take great pride in our little gem and want to take care of all of our guests who are dear and loyal to us. We hope you will reconsider and give us another chance to make it right.Sincerely,Liz LeachmanGeneral Manager

8/10 - Boa

Jorge

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
For being an older property, it was well maintained, and the staff were attentive and supportive. The bed was comfortable and the shower pressure was divine. Also, the all day coffee machine was a good idea.
Hospedou-se por 6 diárias em fev. de 2024
Resposta de Liz em 1 de mar. de 2024
Hello Jorge,Thank you so much for being such a loyal guest. We take great pride in our little gem. We look forward to hosting you again soon!Sincerely,Liz LeachmanGeneral Manager

10/10 - Excelente

neal

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff were friendly and helpful. Linda particularly made us feel at home. Thanks!
Hospedou-se por 4 diárias em fev. de 2024

10/10 - Excelente

Doris

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Resilient staff to really care about its guests.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Liz em 1 de mar. de 2024
Hello Doris,Thank you for responding to our survey. We love our guests and look forward to hosting you in the near future.Sincerely,Liz LeachmanGeneral Manager

8/10 - Boa

Ken

Hospedou-se por 1 diária em fev. de 2024
Resposta de Jolina em 14 de mai. de 2024
Hello Ken,Thank you for the wonderful feedback. We are glad you enjoyed your stay. Hope to see you again soon!

8/10 - Boa

Jarrod

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Our stay at Best Western University inn was as usual, outstanding! Front desk ladies were awsome! There was 1 particular woman who went beyond her job to help us! I really regret not getting her name!
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Rosa C em 5 de fev. de 2024
Thank you for staying with us, I am please to hear we were able to provide superior service to you! We look forward to hosting you again.

10/10 - Excelente

Mark

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Q
Hospedou-se por 1 diária em jan. de 2024

8/10 - Boa

Georgina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean room.. friendly staff
Hospedou-se por 1 diária em jan. de 2024
Resposta de Liz em 1 de mar. de 2024
Hello Georgina,Thank you so much for responding to our survey. It helps us to take great care of our loyal guests. We look forward to hosting you in the near future.Sincerely,Liz LeachmanGeneral Manager

10/10 - Excelente

Janice

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024

10/10 - Excelente

Caitlin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Loved the pool! Great Breakfast!
We had a great stay at the Best Western University Inn & Suites! The staff was very friendly and helpful! Our room was very clean and the beds were comfortable! My girls loved the pool & hotub! The breakfast was really great! I was well presented and also had A LOT of variety! We will definitely visit again!
Hospedou-se por 1 diária em jan. de 2024
Resposta de Liz em 1 de mar. de 2024
Hello Caitlin,Thank is definitely a WOW for us! We take great pride in providing our guests with amenities that will help improve their stay at their home away from home.Liz LeachmanGeneral Manager

10/10 - Excelente

Dan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice property. Friendly staff, clean and good breakfast.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Liz em 1 de mar. de 2024
Hello Dan,Thank you for responding to our survey, We take great pride in making sure our guests are well taken care of. We look forward to hosting you in the near future.Sincerely,Liz LeachmanGeneral Manager

6/10 - Ok

Peter, KASIGLUK

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Very quiet, hardly any guests when we stayed there. Pool and workout room is open 24 hours - that's different. Above average hotel breakfast with eggs, potatoes, sausage, bacon, waffle machine, cereal, bread/bagels, oatmeal, yogurt, juices, etc. Very polite woman running the breakfast. Also the front desk staff when we checked out was very friendly. The guy who checked us in at like 9 pm wasn't so great. The door was locked, and we stood outside for several minutes waiting to get in. He was on the phone. He saw us after a couple minutes and held up a finger to wait, and after a few more minutes let us in and said nothing about it. Very abrupt and maybe not very happy to be there. Not terrible, but not great either.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Rosa em 3 de jan. de 2024
Thank you Peter for your honest review. We take pride in our breakfast and i'm glad you got to enjoy it. We do our best to ensure guests have a positive experience and i apologize the night person didn't provide you with the best service. Our doors lock at 9pm each night and we have an intercom system or you can call us directly to be let in. Thank you for staying with us, we hope you give us another chance to better serve you in the future.

10/10 - Excelente

Jasson

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy acces
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Rosa em 3 de jan. de 2024
Thank you for such a great review!

10/10 - Excelente

Susan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel
I've stayed several nights here and have absolutely no complaints. Service is great. The hotel is clean. Breakfast is delicious. Very comfortable and homey. Will definitely stay again.
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Sharon

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, quiet comfortable and staff very friendly/helpful. Crock pot of potato soup in the evening was tasty/comforting after a long day.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Cole em 24 de nov. de 2023
Sharon, Thank you for staying with us. We look forward to having you stay with us again!

8/10 - Boa

tamara

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Easy and convenient
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Liz; General Manager em 24 de out. de 2023
Thank you, Tamara for taking the time to provide us a rating and feedback; we truly appreciate it. We look forward to hosting you again.

8/10 - Boa

Rose

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de Rosa; Rooms Manager em 31 de out. de 2023
Thank you, Rose for the rating of your recent stay at the Best Western University Inn & Suites. We look forward to seeing you again!

8/10 - Boa

Debbie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de Liz, General Manager em 24 de out. de 2023
Thank you, Debbie, for taking the time to provide us a rating and feedback; we truly appreciate it. We look forward to hosting you again

10/10 - Excelente

Jeanne

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de Liz, General Manager em 24 de out. de 2023
Thank you, Jeanne; for taking the time to provide us great a rating and feedback; we truly appreciate it. We look forward to hosting you again

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean hotel but needs daily housekeeping
Beds not too comfortable. No housekeeping. Garbage full and no toilet paper. Asked housekeeping to come but never did. Great breakfast
Hospedou-se por 3 diárias em set. de 2023
Resposta de Liz; General Manager em 24 de out. de 2023
Dear valued guest; we are so very sorry that we missed the mark on meeting your needs for your guest room during your stay. We have used your very specific feedback to coach our entire housekeeping team. We appreciate your time to provide this and we can assure you we will do better should we have another opportunity to serve you.

10/10 - Excelente

Amber, Bremerton

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked how friendly the staff was. The pool area was really clean. The hotel was really hot
Hospedou-se por 2 diárias em set. de 2023
Resposta de Liz; General Manager em 24 de out. de 2023
Thank you, Amber for taking the time to provide us a rating and feedback; we truly appreciate it. We look forward to hosting you again

10/10 - Excelente

Amber

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Linda, Elena, Robin, and Stella were all WONDERFUL! They really made our experience so comfortable, to the point where we felt like family ❤️
Hospedou-se por 1 diária em set. de 2023
Resposta de Liz, General Manager em 24 de out. de 2023
Thank you, Amber for taking the time to provide us a rating and feedback. Your words are so impactful; we truly appreciate it. We look forward to hosting you again

10/10 - Excelente

Alejandro, Benicia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Front desk was very nice and helpful. Room was clean but bathroom was very small.
Hospedou-se por 1 diária em set. de 2023
Resposta de Liz, General Manager em 24 de out. de 2023
Thank you, Alejandro for taking the time to provide us a rating and feedback; we truly appreciate it. We look forward to hosting you again

8/10 - Boa

James

Viagem a dois
A little noisy but that involved soccer teams. Breakfast was very hot and fresh. However, no bacon on day 2!!! Biscuits and gravy very good. Staff was very very good. Appreciated their assistance.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Liz, General Manager em 24 de out. de 2023
Thank you, James for taking the time to provide us a rating and feedback; we truly appreciate it. In terms of breakfast, we try to rotate our protein items each day. We look forward to hosting you again

10/10 - Excelente

Jose

Hospedou-se por 3 diárias em set. de 2023
Resposta de Liz; General Manager em 24 de out. de 2023
Thank you, Jose for taking the time to provide us a rating and feedback; we truly appreciate it. We look forward to hosting you again

10/10 - Excelente

Teresa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our room was ready early which was great! The room was clean and comfortable. Staff was very friendly!
Hospedou-se por 1 diária em set. de 2023
Resposta de Liz, General Manager em 24 de out. de 2023
Thank you Teresa for taking the time to provide us with a great rating and kind feedback. We appreciate your loyalty to the University Inn and Suites and look forward to hosting you again.

8/10 - Boa

kristi

Hospedou-se por 1 diária em set. de 2023
Resposta de Liz, General Manager em 24 de out. de 2023
Thank you Kristi, for the rating of your recent stay with us. We look forward to hosting you again.

8/10 - Boa

Patricia

Viagem com a família
Pontos positivos: Serviço e funcionários
Propèty was dated and old. Carpet old and stained in rooms. Pool area was clean and modern. Breakfast was larger with many selections . Desk and housekeeping staff were helpful with average customer service. Breakfast staff was very cordial and went above to please customers.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Liz, General Manager em 24 de out. de 2023
Thank you Patricia for taking the time to provide a rating and such detailed feedback of your recent stay with us. I can assure you that we will take your comments seriously and coach and staff for what we can control. We look forward to hosting you again.

8/10 - Boa

Robert, Edmonton

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were fantastic! They even went out to pick up our takeout dinner order!
Hospedou-se por 1 diária em set. de 2023
Resposta de Liz, General Manager em 24 de out. de 2023
I love to read this, Robert! Thank you for the rating and feedback on your stay with us. We look forward to hosting you again.

10/10 - Excelente

Martha E

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved how clean and convenient this place was for my family and I . The breakfast was great and very good. The only downfall was that we wanted to enjoy the indoor pool and it was closed due to some cleaning and upgrades for the 3 night we were their . But overall I would be staying here anytime i visit the area.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Liz, General Manager em 24 de out. de 2023
Thank you Martha for the detailed feedback on your recent stay with us. We truly appreciate it and will share it with our team. Please do not hesitate to stay with us again to be sure and use our great pool and hot tub. We are so sorry it was under renovation.