Dear Randy, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN FLORENCE - CIVIC CENTER. I am happy to read that you found the staff to be nice at our hotel. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service.Your satisfaction is our greatest reward, and we can't wait to welcome you back for another enjoyable stay.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FLORENCE - CIVIC CENTER and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Julie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN FLORENCE - CIVIC CENTER. We are happy that the staff were polite and friendly and the room was clean, however, we are sorry that you encountered a foul odor. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

Dear Karen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FLORENCE - CIVIC CENTER. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice, professional staff and clean room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Thank you Dustin, for taking the time to write a review of your stay at the Red Roof Inn Florence - Civic Center. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Niccole,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Florence - Civic Center and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Cher Michel,Je vous remercie de partager votre retour suite à votre séjour au RED ROOF INN FLORENCE - CIVIC CENTER. J'ai été attristé de lire que votre séjour n'a pas répondu à vos attentes à cause des insectes et de tous les autres soucis que vous avez signalés. Sachez que nous travaillons avec une entreprise de lutte antiparasitaire qui traite régulièrement la propriété contre les parasites, comme c'est la norme dans l'industrie. J'ai informé l'établissement de vos commentaires afin qu'il puisse travailler avec les spécialistes pour s'assurer que tout se passe comme il se doit.Lors de votre prochain séjour, si vous rencontrez des problèmes pendant votre séjour chez nous, veuillez contacter immédiatement notre réception afin que nous puissions régler le problème et garantir votre confort. Chez Red Roof, nous avons l'intention d'avoir votre confiance en notre capacité à prévenir des problèmes similaires à l'avenir. Sachez que nous vous apprécions en tant qu'invité et apprécions votre entreprise. Merci d'avoir partagé vos préoccupations et j'espère que vous nous donnerez l'occasion de mieux vous servir chez Red Roof la prochaine fois que vos projets de voyage nécessiteront un hébergement.Sincèrement,LaTundeGestion du toit rougeSpécialiste RediResponse

Thank you for taking a moment to leave a review, Tiffany. The staff and I at the Red Roof Inn Florence - Civic Center were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Daniel, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Florence - Civic Center. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Rosalie, Thank you for the feedback following your recent visit with us at the RED ROOF INN FLORENCE - CIVIC CENTER. While you mentioned our property was clean, or rates were affordable and or staff was accommodating and amazing, you pointed out the property was a bit dated, and the stairs never felt stable enough for you. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests, and we are happy to have achieved that with your visit. Thank you for the provided insights. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest, and we appreciate your business. Thank you again for your review. The staff and I would love to provide you with another stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Victor, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Florence - Civic Center. We are sorry you did not have a 100% satisfactory experience during your last visit with us due to the odor of the room not being to your liking and the possible noise disturbance you highlighted. We strive to maintain high standards and appreciate your input. Our Red Roof team encourage guests to reach out to our staff directly so we can address any concerns promptly. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Janice, Thank you for taking the time to tell us about your experience at the RED ROOF INN FAIRMONT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the foul odor you mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Thank you for your review! We appreciate your feedback and hope to see you again in the future.

Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FLORENCE - CIVIC CENTER and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

Thanks for sharing your feedback with us, Matt. The staff at our Red Roof Inn Florence - Civic Center was elated to see that we earned your 5/5 score. You also mentioned that the staff was easy to work with, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,Red Roof Management

Hi James,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Florence - Civic Center with us. It was so rewarding to see that we earned your perfect score with our good beds. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

Thanks for sharing your feedback with us, Gary. The team at our Red Roof Inn Florence - Civic Center was saddened to see that we failed to provide you with a satisfactory stay. You stated that the persons outside of the hotel and the lack of security on the grounds hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

Hi Samuel,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Florence - Civic Center with us. It was so rewarding to read that we earned your perfect score. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Best regards,Red Roof Management

Hello Samuel,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FLORENCE - CIVIC CENTER and I appreciate your 5/5 score following your stay. It is great to read that you found everything on your stay to be very convenient. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Samuel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Florence - Civic Center and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Matt,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FLORENCE - CIVIC CENTER and I appreciate your 4/5 score following your stay. I am happy to read that you found the staff to be great and the property to be clean. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Timothy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Florence - Civic Center and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Cher Réjean,Merci d'avoir pris le temps de répondre à notre enquête auprès des clients. J'apprécie vos commentaires concernant votre récent séjour au Red Roof Inn Florence - Civic Center.Nous apprécions votre confiance et votre séjour d'une nuit chez nous. Les commentaires de nos clients sont toujours les bienvenus car nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci encore d'avoir partagé votre expérience. Redroof a hâte de vous voir lors de vos futurs voyages.Sincerely,Chirell RediResponse Specialist

Dear Crystal,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Florence - Civic Center and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

Thank you for your review! We appreciate your feedback and would like to know how we could improve if you would like to share? We hope to see you again in the future.

Dear Stephen, We are sorry to hear your recent experience at the Red Roof Inn Red Roof Inn Florence - Civic Center did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely, Carla Red Roof Management RediResponse Specialist

Thank you, Arlene, for the feedback about your stay at the Red Roof Inn Florence - Civic Center. We're pleased to hear that our front desk staff were nice. We value you as a our guest and welcome your 3/5 rating. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Dear Valued Guest, Thank you for taking the time to complete our guest survey. I appreciate you pointing out your concerns regarding your recent stay at the RED ROOF INN FLORENCE - CIVIC CENTER. I am sorry to hear that the uncleanliness, the poor customer service received, and the noise disturbance were the main reasons for your less-than-ideal experience. Our team at Red Roof is committed to satisfying our guests, so your insights will be taken into consideration as they are invaluable and will help us to better our services and accommodations. Thank you again for sharing your experience. Sincerely,Red Roof Management

Dear Matt,We are elated to see that you chose to stay with us here at our Red Roof Inn Florence - Civic Center and to know that it met your expectations with our helpful staff. Feedback such as yours is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

Hello Nikki,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

Hello Thomas,The staff at the Red Roof Inn Florence - Civic Center and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Matt,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Florence - Civic Center and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for being a repetitive guest, The staff and I appreciate your comments regarding your recent stay at the Red Roof Inn Florence - Civic Center. It's heartwarming to see that our amazing staff left an lastly impression during your visit, the cleanliness and our affordable prices, prompting your 8/10 score.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you for your review! We appreciate the feedback and hope to see you again in the future.

Thank you, Jim, for being our guest at the Red Roof Inn Florence - Civic Center. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your rating. It would be our pleasure for you to stay with us in the future.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Davisha, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Florence - Civic Center and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Crystal, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Florence - Civic Center. I am delighted to read that you were pleased with how pleasant our were, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Eric,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Florence - Civic Center. I'm so glad everything was good during your stay, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Darla,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Florence - Civic Center. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding how pleased you were with the convenience of our location as it is close to shopping and our pet-stay-free policy. However, you mentioned that the secondary lock on the door was broken. Please accept our sincerest apologies for the inconvenience this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. We value your feedback as Red Roof strive to continuously improve the quality of our hotel to meet the needs of our guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Donna, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Florence - Civic Center and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Brittney,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Florence - Civic Center. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home so we are disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear John,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Florence - Civic Center. I am to read that you were pleased with our location and how easy it was going in and out. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Samuel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Florence - Civic Center and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Florence - Civic Center. I am thrilled to read that you find our property a good place to stay, prompting your 5/5 score. At Red Roof, our main goal is to provided all our guests with a positive experience that portrays the comfort of home and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Sage,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Florence - Civic Center and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello James,Thank you for taking the time to write a review of your stay at the Red Roof Inn Florence - Civic Center. Please accept our most sincere apologies for any inconvenience caused by the unidentified object that hindered you stay. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

Dear Dennis,Thank you for taking the time to tell us about your experience at the Red Roof Inn Florence - Civic Center. It's great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Jamie,Thank you for telling us about your recent visit at the Red Roof Inn Florence - Civic Center. We are sorry you had a less than satisfactory experience. You stated that the unpleasant odor in your room, the uncleanliness of the rugs and the other concerns mentioned hindered your experience. I do apologize for the inconveniences caused. I am grateful for the feedback you provided so we are able to continually improve our hotel.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRediresponse Specialist

Hello Edward,Thank you for taking the time to tell us about your stay at the Red Roof Inn Florence - Civic Center. I'm sorry to see that your stay was less than ideal. You highlighted that your stay was hindered due to the upkeep of the property, the broken lock, the uncleanliness and the other concerns you described. Our sincerest apologies. I will be sharing your feedback with the property's management team in an effort to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, AbigailRediResponse Specialist