2/10 - Terrível
Paula
Viagem a dois
26 de dez. de 2025
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Our stay was a complete nightmare. The midnight boy at the desk tried to run our card FIVE times before and after midnight trying different amounts (we checked in at 4:30). Scammer! He was also the rudest person and should NOT be in the customer service business. He threatened us numerous times for no reason. We still do not know why we were targeted. Police got involved. We ended up leaving the hotel at midnight to go next door to a Hilton Tru where we were treated with dignity and respect. I am disabled and we are senior citizens. We went to sleep at 8:30 pm and were very quiet. There was no reason whatsoever for the treatment we received. When I questioned the desk boy about what the problem was, he said he didn’t like us and didn’t want “our kind of people in his hotel”. Interesting comment considering we’d never met him because we were asleep in our room before he even came on duty. The whole experience was really upsetting. Maybe he uses drugs. His behavior was very bizarre. I believe he was upset because he was unsuccessful in trying to scam us by tapping out our card. As a result, he had security wake us up by banging on our door at midnight and threatened us to get out or go in handcuffs. I’m still in shock over this incident.
Paula
Hospedou-se por 1 diária em dez.. de 2025
