6/10 - Ok
Tanya W., Niles, IL
7 de jun. de 2025
Pontos positivos: Limpeza
The house was beautiful and spacious. We absolutely loved the size of the kitchen and island.The owner did take a long time to reply to questions until about a month prior to the trip. Then was very prompt. The two fridges (we had 12 adults) were filled for the week with groceries. The one freezer stopped working and we had to throw away 2 gallons of ice cream as well move 5 lbs of chicken and 5 lbs of ground beef to the fridge due to defrosting. The owner immediately sent someone out, who reset the filter light and said it should be good. The next morning we woke up to the meat all being warm as well as a gallon of milk and yogurt that had to be thrown out. We still had two days so had to move everything else to the other fridge while the owner purchased a new fridge. We were told we left the fridge open too long and that was the issue. The only time the fridge was opened for any extra length of time was when filling it with our groceries when we checked in or moving things to the other fridge so it wouldn’t spoil. When I asked for some compensation for the spoiled meat and dairy that we had to replace, I was told no and that we apparently dented the new fridge, which we didn’t do and weren’t even in the room for 48 hours with it.Also-the dishwasher does not dry when you set the cycles. Everything came out wet and we had to hand dry hours later. Lastly, the bunk beds are not in their own bedroom, but share with one of the king size rooms, not connected as it says.
Tanya W.
Hospedou-se por 5 diárias em jun. de 2025