"Room was great.
Food was good, but placing orders was slow. Food arrived promptly though.
My biggest problem is your phone system . I tried probably 10- 15 times to call and each time I waited for the 15-20 rings before it cut me off as none was available . The message "Please call back" or similar message came after the timeout period.
You must be loosing lots of business by not answering the phone. The only extension that picked up was the golf."
"The hotel was nice. The food at the Brassels was better than the Cruzerie (?).
The hotel was pet friendly. The rooms were a great size and comfortable.
Unfortunately, we couldn't do much as you have to book everything in advance. We were not aware that you had to plan ahead."
"Staff were all lovely and also excited to greet our toddler. Lodges were incredibly cozy, worth booking less so in the summer as heating options were available but no cooling options if it's a particularly hot season.
Hot tub was great to relax in after day trips out or if with children and dropping them off at the soft play facility (look to book a time slot in advance).
Pool and gym facilities were well kept and had good options.
A specific bit of praise to Helenann from the cafe for...
"Adoramos a experiência de passar uma noite em um castelo, tudo perfeito , muito bem caprichado, todos os ambientes aconchegantes. Jántar muito bom, mas comemos carne e foi bem salgado .Como iríamos pegar a balsa muito cedo para islay e não daria tempo de tomar o café da manhã , arrumaram gentilmente uma pequena marmita para tomarmos o café na balsa. "
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