Grazie Cristina !!!Zeno, hotel manager & a happy dreamer

Sinto muito pelo que você escreveu. Primeiro de tudo, o hotel fica em frente ao Castelo Estense, e isso é um fato. Temos três tipos de quartos e apenas um quarto tem vista para o castelo, mas tudo está escrito. É muito importante escrever a verdade. O guarda-roupa está lá, mas não é o clássico com portas. Há quartos que têm o guarda-roupa clássico e também armários walk-in. Os quartos standard são os menores e os metros quadrados em nosso site, onde você registrou também são indicados. Temos também quartos de 60 metros quadrados, o tamanho de um apartamento !!! Nós sempre temos muito respeito pelos nossos hóspedes e isso é demonstrado pelos comentários. Ele tem o direito de escrever e eu responder. Para a qualidade do conjunto de cortesia, isso é subjetivo. Eu repito, sinto muito por ler suas palavras. Zeno, hotel manager & a happy dreamer

Thank you for taking the time to post this very nice and kind review! Zeno, hotel manager

Thank you for your kind review! We are really happy that you enjoyed your stay with us and also our breakfast. Zeno, hotel manager

Dear Mr. Joao, thank you so much for your opinion. We work hard every day to improve the quality of the service. Hope to meet you again in Ferrara Massimiliano (fronto office manager)

Claudio, buongiorno. Accipicchia mi dispiace di aver ricevuto solo ora il suo feedback. In ogni caso la ringrazio tantissimo ora per le sue belle parole. Siamo molto felici che sia stata una buona esperienza quella vissuta qui all'Annunziata.Zeno, albergatore & a happy dreamer

Grazie.Zeno, hotel manager

Thanks.Zeno, hotel manager

GRAZIE !!!Zeno, albergatore & a happy dreamer

Thank you for your fantastic review!We are all very glad to read such a beautiful comment! Especially, the comment regarding our team is the best compliment that a General Manager can receive and I will be pleased to share it with the entire staff!Zeno, hotel manager & a happy dreamerNEWS 2024!! In January we will renovate six standard rooms to transform them into superior rooms with oak parquet, new furnishings and a new look. We are waiting for you

Grazie Gaetano.Zeno, albergatore & a happy dreamerNEWS 2024 !! A gennaio rinnoveremo sei camere standard per trasformarle in superior con parquet in legno di rovere, nuovi arredi e nuovo look. Vi aspettiamo

Grazie PAOLA, speriamo di vederci presto.Zeno, albergatore & a happy dreamer

Thank you for your beautiful review and thank you for recommending our hotel!We are really glad you enjoyed your stay with us and appreciated the service provided by our team!Zeno, hotel manager & a happy dreamer

Pour seulement 5,00 , nos clients peuvent laisser leurs bagages toute la journée, dans des casiers privés, avec possibilité de recharger leur smartphone, wifi, eau gratuite et assurance. Je dirais un service pratique et pas du tout cher.Zeno, hotel manager & a happy dreamer

Thanks.Zeno, hotel manager & a happy dreamer

Good morning, I simply ask one thing: was the date change problem created by the hotel or by the online intermediation agency? the problem was created by the intermediation agency, therefore both the negative review and the refund request are to be attributed to the agency and not to the hotel. Because we haven't made any mistakes on our part. And I find it very incorrect that we are blamed for a fault that we do not have.Zeno, hotel manager

Thanks a lot for writing about your stay and for all the nice words! So good to hear you had a great experience and loved the concept :) I am very sorry for the inconvenience with the shower.Thanks again for taking the time to share your thoughts and we hope to welcome you again soon.Zeno, hotel manager & a happy dreamer

Grazie MARCO, felicissimo per le parole dedicate al mio Team. Speriamo di rivederci qui nella bella Ferrara !!!Zeno, albergatore & a happy dreamer

Thanks YANN !!!Zeno, hotel manager & a happy dreamer

THANKS !!!Zeno, hotel manager & a happy dreamer

Thanks !!!Zeno, hotel manager & a happy dreamer

Thanks !!!Zeno, hotel manager & a happy dreamer

Thanks Mr Hynes,it was a pleasure to welcome you in Ferrara.we are working every day to make our guests feeling like at home in a pleasant and confortable atmospere.Have a good continuation of your holiday in Italy.Enjoy a nice dayMaxFront office Manager

Thanks Mr Hynes,it was a pleasure to welcome you in Ferrara.we are working every day to make our guests feeling like at home in a pleasant and confortable atmospere.Have a good continuation of your holiday in Italy.Enjoy a nice dayMaxFront office Manager

WOW !!! Edoardo troppo buono. sbagliamo anche noi e non siamo perfetti però ci mettiamo cuore e passione. GRAZIEEEE !!!Zeno, albergatore & a happy dreamer

Grazie !!!Zeno, albergatore & a happy dreamer

WOW !!! ThanksZeno, hotel manager & a happy dreamer

Thanks !!!Zeno, hotel manager & a happy dreamer

Thanks !!!

Grazie

WOW !!! ThanksZeno, hotel manager & a happy dreamer

Thanks for your review.Zeno, hotel manager & a happy dreamer

Thanks !!!Zeno, hotel manager & a happy dreamer

Thanks !!!Zeno, hotel manager & a happy dreamer

Many thanks !!!! Zeno, hotel manager & a happy dreamer

Thanks for the feedback. We did a check on the air conditioning and there was a filter to replace which prevented a constant flow of cold air. I apologize for the inconvenience. Zeno, hotel manager & a happy dreamer

Thanks Zeno, hotel manager & a happy dreamer

WOW !!! Zeno, hotel manager & a happy dreamer

Thank you !!! Zeno, hotel manager & a happy dreamer

Grazie. Zeno, albergatore & a happy dreamer

Grazie mille per la sua recensione. La sua opinione è molto importante per noi, per poter sempre migliorare la qualità dei nostri servizi. Speriamo di rivederla presto a Ferrara. Buona gioranta

Grazie mille per la sua recensione. Le auguro una buona giornata La direzione

Thank you for your wonderful review! We are all very glad that you enjoyed your stay with us. Zeno, hotel manager & a happy dreamer

Grazie !!! Zeno, albergatore & a happy dreamer