2/10 - TerrĆvel
Mitch
Viagem com a famĆlia
29 de jul. de 2025
My problem with this reservation had nothing to do with the room, property, nor the operating staff. Cancelling the room turned out to be impossible. Despite the "... Before 3:00 pm..." on the. I could not get anyone on the phone to do that cancellation. At first, I could not connect (as if their phone didn't exist) then shortly after 3, (3:14) when it did ring, no one answered. Unavoidably detained in Colorado, u would not make it before 2:30 am, when the room would, by default, have been gone anyway, I was forced to pick another hotel along the way. Attempts to recover the costs were futile.
In short, the hotel my be fine, rooms may be nice, service may be good, but I'll never know. Managerial policies, now stuck in my mind, will preclude me from ever trying again.
Mitch
Hospedou-se por 1 diƔria em jul. de 2025