We’re glad you had a great stay, and we truly appreciate your valuable suggestions, Rebecca. We will make the changes necessary to insure that our next guests have an even better experience. Come see us again soon!

Hi Lauren,We are sorry you felt misled by the home you booked. There are 10 properties under the Eureka Zen ñame, each with its own amenities, which are spelled out on the side. We do have jacuzzi homes, and homes with hot tubs. You booked a two bedroom home that does not have a hot tub or jacuzzi. We have searched the listing, and do not see where the home advertises a jacuzzi. . On the day you booked the property, you received a text asking for your email address. In that text, we explained that you would get an email, and we asked that you carefully read the email that described the home you booked and the amenities of the home to ensure that you booked the home you intended. You then received four other emails detailing your home, amenities and check in process. We always hope that our guests are happy with their stay, and we try to do everything in our power to ensure that happens. We are sorry if we were remiss in any way.

Hi there! Yes, our homes are in historic downtown Eureka Springs and all are from the Victorian era. All have been renovated, most in the last 2-3 years. Since this is an anonymous posting, we cannot tell which home you stayed in. Privacy is important, no we are checking each of the homes to ensure they all windows are covered. Thank you for bringing this to our attention!

We are sorry that you arrived and chose not to stay with us based on the parking. We immediately drove to the property and found the the free parking spots on the street in front of the home empty, and the parking lot behind the home also empty. Additionally, we offered a significant free upgrade to another property that has a parking lot next to the home. Again, we are sorry that we could not accommodate you this time.

Hi Lee Ann. It sounds like your stay with us wasn’t perfect, and that is important to us. Would you mind taking a few moments to call us to tell us where we missed the mark, and how we can make things better for you? Our staff mentioned that you were surprised by the stairs, but that they offered to carry your bags to your room. Unfortunately, these old Victorians do not have elevators. :(. . Please let us know if there are other things we could have done to make your stay perfect in every way.

Thank you for taking the time to rate your stay, Anne. We look forward to seeing you back in Eureka Springs sometime!

Thank you, Douglas. Eureka sure does have a way with people! We hope to see you back again for the chance to refresh and recharge!

Thank you for pointing out this shortcoming on our part, Wendy. Of course, cleaning the outside tables and chairs is an important part of our protocol, and was missed in this case. We had added bug spray to this cottage for future guests. Again, thank you for reminding us how we can be better, and please come see us again sometime so we can earn that extra star!

Thank you for spending your special anniversary time with us, Jessica. We hope to see you again in future years in our lovely little village!

Hi Sean, we are sorry that there was confusion at your time of booking. Eureka Zen is comprised of eleven distinct properties in downtown Eureka Springs. All are different, with different pricing and (of course) availability. You chose our one bedroom apartment with spa shower. On the day you booked your property, you received an email that explained all of the details of the property that you booked, including location, layout, amenities, etc. You subsequently received two more emails, welcoming you, and explaining further details about the property you rented prior to your stay. On the day on your check in you called, and admitted that you had not looked at a single email that we had sent, including the confirmation email sent at the moment of booking. We are terribly sorry that you did not receive the property that you expected. However, we do not feel that you were intentionally “duped”. We feel that we go the extra mile to ensure our guests are happy, and would have definitely offered to switch, refund, or even find you another property in Eureka Springs had read your emails and noticed that you booked a home that did not have the amenities you were looking for. Waiting until the moment of check in to notice these things makes it very hard to make things right. Please come see us again sometime, and we will be happy to accommodate you in a home with a hot tub and fireplace. We’ll even buy you drinks at our favorite restaurant!

Hi Misty, It certainly sounds as if we may have missed our mark during your stay! But first.. please let me address your statement about the photos being misleading. There are eleven Eureka Zen homes, most on the same street in Eureka Springs. All have many photos showing each of its rooms and amenities. Many have jacuzzis, hot tubs, and other spa amenities. You chose to stay in our one budget property, which does have a claw foot tub and shower, but not a jacuzzi. We have confirmed that the photos of this property clearly reflect that. So it appears that there was some confusion at the time of booking. We did waive our three night minimum to allow you to stay a single night in this property, which appears to have been a mistake on our part. We spoke our housekeeping team, and they recall the rush to get you in so that you could enjoy your one day in Eureka Springs. We are so very sorry if this anomaly in our standard procedure resulted in less than perfect conditions. That is never our intention! upon arrival, you received a welcome letter asking you to call or text us if everything was not exactly perfect. We have staff on standby at all times, just in case there is something that we can rectify. The cleaning team would have rushed in to make certain anything that was overlooked was addressed, the neighbors upstairs would have been spoken to immediately, and you would have received a gift certificate to our family restaurant, Grotto Wood Fired Grill and Wine Cave. We searched our call and text records, and saw no communication from you whatsoever. Certainly, the opportunity to make your experience in Eureka Springs wonderful existed, even if you were initially disappointed. We certainly would have loved the opportunity to have made that happen for you. Even after the fact, we would have investigated and offered a complimentary night to come back to one of our homes to show you how great we CAN be. But saying nothing, then leaving a one-star review does not encourage us to be gracious.

We are terribly sorry that you did not Ike our memory foam mattress. Many years in the innkeeping business has taught us that there is no one-size-fits-all for mattress comfort, and what suits many perfectly is horrible to others. We do replace our mattresses every six months to ensure they are always fresh. However, we did offer to move you to any one of several other cottages, including a significant upgrade, to make sure that you had a terrific experience with us. We are so sorry that you did not decide to allow us to make everything perfect for you.

We are so sorry for the disruption in your relaxing atmosphere at Lotus House. Children are not allowed, and each guest receives a number of correspondences from us with this policy. Unfortunately, not all guests follow our policy. When you called to make us aware that there were children in the home, we immediately spoke the guests, and they agreed to quiet their children immediately. We relocated the guests to a family-friendly property the first thing the following morning. Again, we are so sorry. Eureka Zen is all about relaxation, and having loud children in the unit above you is definitely NOT relaxing. Please consider coming back again when you need some Eureka-style relaxation, and allowing us to add a complimentary third night to your stay.

Thank you, Andrea. We look forward to seeing you back in Eureka Springs on day!

Thank you for your review, Bethany. We hope to see you again in Eureka Springs one day!