4/10 - Insatisfatória
Les
4 de ago. de 2025
Pontos negativos: Comodidades
I booked for a 2 night stay.
Was disappointed with my stay at this hotel. Firstly, I was booked in a mobility assisted room by mistake and tried to get moved to a regular room in case some guest would require this room. The Hostess at the desk at check in seemed really confused on how to do this, so I told her that if a guest were to require this room, I would gladly move. Additionally, I heard another guest ask the same Hostess for recommendations of where to eat and she said she would not recommend anywhere in Estevan to eat.
I am sure these tired travellers did not appreciate that answer.
Train your staff folks!!
Secondly, after returning to my room after a 15 hour work day for my second night, my key card would not work. I had to get the Hostess to reprogram it. Then, upon entering my room, I found it exactly how I left it in the early morning. The bed was not made, the coffee was not replenished and no new towels were there for morning. I was too tired to make a fuss and just tried to get some sleep.
When I went to check out on the 3rd morning, I noticed a sign that stated that housekeeping only cleans the rooms every 3 days. Huh?? When did this become the norm? If I knew that housekeeping was sporadic before I booked a stay, I would have gone to another property.
Hire some staff folks or let people know this BEFORE they book with you.
Won’t go here again.
Les
Hospedou-se por 2 diárias em ago. de 2025
