Férias para Estate Lilliendal and Marienhoj

The hotel was absolutely beautiful. The room was first class. It was clean, had great amenities, and the view was beyond words. It could not be more convenient to everything in Cruz Bay. The staff was 5 star by any standard. The only bad thing was that I had to leave and go back to work the next day.

AVOID!!!! When we showed up here we were informed they were sold out of all of the king rooms that we booked. Therefore they could not honor it. This was after a day of delayed flights and rough travel. The girl at the desk was basically zero help and not friendly at all. She told us the best they could do was put us in a room with two full beds. She offered to wave the $25 a day fee in order to make up for it…. After standing outside in the humidity on the phone for over an hour, thankfully Expedia was able to rebook us at a nearby hotel where our experience was completely the opposite. I’d recommend that anybody pay the difference to stay at the ritz Carlton. One of the best stay experiences I’ve ever had and the money is worth all the extra amenities provided there. Thanks to Expedia for working with us and making our vacation not a flop! This hotel surely had no interest in our satisfaction.

The staff was very nice and friendly. They were helpful getting checked in and knowledgeable about the area. The bar has a pool side and dry side, which was really cool. They have several hot tubs, two pools, and a cold plunge tub. The restaurant on site was amazing, the view and the food were top notch! The sunsets are beautiful. There are peacocks that roam the area. The room was clean and the bed was comfortable. It has air conditioning and a ceiling fan to keep it cool. The balcony/porch also had a great view of the bay. The only negative was there wasn't always hot water in the room for the shower. They said they are working on that issue.