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Avaliações de Happy Smart Inn I-10 Eloy and Casa Grande

2.5 out of 5

Avaliações

6,2
Nota 10 - Excelente. 14 de 47 avaliações" "
Nota 8 - Boa. 6 de 47 avaliações" "
Nota 6 - Ok. 9 de 47 avaliações" "
Nota 4 - Insatisfatória. 6 de 47 avaliações" "
Nota 2 - Terrível. 12 de 47 avaliações" "

6,4/10

Limpeza

6,6/10

Serviço e funcionários

5,8/10

Comodidades

6,0/10

Condições e instalações da propriedade

5,8/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

Alicia

Pontos negativos: Limpeza, serviço e funcionários e comodidades
The room was not cleaned, smelled strongly of mold, and it was difficult to reach staff members.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Happy Smart inn Team em 16 de abr. de 2024
Hello Alicia,We appreciate your feedback and apologize if the hotel did not meet your expectations. We sincerely apologize for the unsatisfactory condition of your room and the issues you experienced during your stay. We understand how important a clean and comfortable environment is and regret that we did not meet your expectations. We are addressing the mold issue immediately and are reviewing our staff availability to ensure better accessibility in the future. Thank you for bringing these concerns to our attention. We hope to have the opportunity to better serve you in the future.

6/10 - Ok

Genaro

Viagem com a família
It was alright just like any cheap hotel
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Happy Smart inn Team em 7 de abr. de 2024
Hello Genaro,We appreciate that you have taken the time to let us know how you perceived our accommodations. We aim to provide a unique and valuable experience to all our guests, and we're sorry if we didn't fully meet your expectations this time. We appreciate your insights and will use them to improve our offerings. We hope to have another opportunity to impress you in the future.

2/10 - Terrível

Nancy

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nothing
Hospedou-se por 1 diária em mar. de 2024
Resposta de Happy Smart inn Team em 7 de abr. de 2024
Hello Nancy,We appreciate your feedback and apologize if the hotel did not meet your expectations. We appreciate your insights and will continue to work towards enhancing the overall experience for our valued guests.

2/10 - Terrível

Erwin

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Bathroom was dirty from someone’s used towels and soap still on the walls. Floor was sticky and the counter tops were wet upon check in.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Happy Smart inn Team em 7 de abr. de 2024
Hello Erwin,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience.We sincerely apologize for the condition of your bathroom upon arrival. Please be assured, the experience you described falls significantly below our standards for cleanliness and guest satisfaction. We have addressed these issues with our housekeeping team to ensure they do not recur. Your comfort and satisfaction are of utmost importance to us, and we would appreciate the opportunity to restore your confidence in our hotel.

6/10 - Ok

Robert

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024

6/10 - Ok

Laura H

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Nice stay
Hospedou-se por 1 diária em mar. de 2024
Resposta de Happy Smart inn Team em 7 de abr. de 2024
Hello Laura,Thank you for being our guest. Our top priority is for you to have an enjoyable stay.Your voice is very valuable to us and we hope you will return on your next travels.

10/10 - Excelente

Fred

Pontos positivos: Limpeza e serviço e funcionários
It's was a excellent of 8/10
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Happy Smart inn Team em 19 de mar. de 2024
Hi Fred,We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!

2/10 - Terrível

Marlene

Viagem a dois
Pontos negativos: Condições e instalações da propriedade
Nothing! It was messy all around. The room did not have a place to sit. The shower handle broke off and was not repaired for over 24 hours. When we asked for clean towels we were told the cleaning lady was off for 3 days. We never received clean towels.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Happy Smart inn Team em 12 de mar. de 2024
Hello Marlene,Thank you very much for choosing our hotel and for taking the time to share your experience.We are truly sorry to hear about the issues you encountered during your stay.These incidents do not reflect the high standard of service we aim to provide to our guests.We highly value your feedback as it helps us to continuously improve and provide better service to our guests.We hope you will give us the opportunity to correct this and choose our hotel again, so we can show you our improvements and commitment. Thank you again for your feedback, and we look forward to the opportunity to welcome you back in the future.

2/10 - Terrível

Brent, Port Townsend

Viagem a dois, Viagem com animais de estimação
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Last ditch option. Wouldn't suggest staying here.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Happy Smart inn Team em 26 de fev. de 2024
Hello Brent, thank you for your feedback. We are deeply sorry to learn that your stay did not live up to your expectations. Please accept our sincere apologies. We are committed to providing a high-quality accommodation experience for every guest, and your feedback is invaluable to us. We look forward to the opportunity to welcome you back in the future, to demonstrate our warm hospitality and improved service. Thank you once again for your feedback.

4/10 - Insatisfatória

Dan

Pontos negativos: Comodidades
Didn't get much sleep. Disturbance in adjacent apartment so bad police were called. Then they got everyone around up to ascertain what went on. Terrible time. Don't bother staying.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Happy Smart inn Team em 26 de fev. de 2024
Hello Dan,we deeply regret the unexpected disturbance during your stay. Understand that while this was an unforeseen and uncontrollable event, we sincerely apologize for any inconvenience it may have caused. We highly value the experience of each guest and commit to further enhancing our service quality to ensure a peaceful and comfortable environment for you. We are truly grateful for your understanding and support, and look forward to the opportunity to serve you again in the future, offering an even more satisfying accommodation experience.

4/10 - Insatisfatória

Laurel

Pontos negativos: Serviço e funcionários e conforto do quarto
Never again!
The contactless check in is a joke. My room was still not ready at 5:15 p.m. Fortunately I was able to find someone who checked me into another room. The temperature in the room was very hard to control, and I roasted all night. Worst, was the water temperature. My shower was mostly cold.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Happy Smart inn Team em 18 de fev. de 2024
Hello Laurel,Thank you for your feedback. We regret any inconvenience with our contactless self-check-in system, which is designed for convenience and efficiency. This was an unusual occurrence, and we're addressing it to ensure it meets our high standards in the future.We're also taking immediate steps to resolve the issues with room temperature and shower water temperature you mentioned.We value the innovation our self-check-in system brings and are committed to enhancing guest satisfaction. Your feedback is appreciated and will help us improve.We look forward to the opportunity to provide you with an improved experience on your next visit.

8/10 - Boa

Lisa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Comfy clean bed for a decent price
The motel doesn’t look pretty. Half of it is out of service with doors broken & feral cats running around. That being said, the young man who helped us check in was very nice, & the beds were clean & very comfortable. Our shower didn’t drain well which was a little gross but overall great value for the price ~ you get what you pay for. Docked one star because our room didn’t have a safety lock on it we were a little concerned.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Happy Smart inn Team em 18 de fev. de 2024
Hello Lisa,Thank you for taking the time to share your feedback with us. We're glad our staff and the comfort of our beds made a positive impression, despite the issues you've mentioned. We sincerely apologize for the inconveniences, especially regarding the shower and the lack of a safety lock. We're taking immediate action to address these matters to ensure our guests' comfort and safety.Your feedback is invaluable to us as it helps us improve our service. We hope to have the opportunity to welcome you back in the future, under better circumstances, to show you the improvements we've made.Thank you again for choosing to stay with us, and we appreciate your understanding.

4/10 - Insatisfatória

LaTonya

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Unfriendly But Just Okay
Upon entering the property staff very unfriendly. Heater circuit was out staff came to fix the circuit went out again and I was given $10 return for no heat.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Happy Smart inn Team em 18 de fev. de 2024
Hello LaTonya,We're truly sorry to hear about your recent experience at our hotel. It was an unusual occurrence and not at all representative of our standard of service. We've addressed the issues with our staff's demeanor and the malfunctioning heater to ensure it does not happen again. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to show you the high standard of service we're known for on your next visit. Please accept our sincere apologies and a gesture of goodwill in the form of a special discount on your next stay.

10/10 - Excelente

Jinyu

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was clean, not noisy, and easy to check in!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Happy Smart inn Team em 6 de fev. de 2024
Hello Jinyu,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 - Ok

Harry

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
To start with the Auto Check in kept saying my DL was expired, then went to my room to find no TP at all, and no Towels of any sort, front window says opens at 9 am i went in at 10 still not open had to call to get a hold of someone to get towels.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Happy Smart inn Team em 6 de fev. de 2024
Hello Harry,We're truly sorry for any inconvenience you experienced during your stay. We always strive to deliver the best service, and we regret that we didn't meet your expectations this time. Please accept our sincere apologies.We are actively addressing these issues and hope to have the opportunity to serve you again, to demonstrate our commitment to excellence.Thank you for your understanding and support.

10/10 - Excelente

Destini

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice stay, beds are comfy and the staff are great! Had no problems with a late check in either was simple.
Resposta de Happy Smart inn Team em 6 de fev. de 2024
Hi Destini,Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found our beds comfortable and our staff welcoming. It's great to know that your late check-in process was smooth and hassle-free. We strive to make every guest's stay as enjoyable and convenient as yours.We look forward to welcoming you back to our hotel in the future. Thank you again for choosing us for your stay.

10/10 - Excelente

April

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean, hot showers very good place and good prices
Hospedou-se por 1 diária em fev. de 2024
Resposta de Happy Smart inn Team em 5 de fev. de 2024
Dear Guest,Thank you very much for leaving such a positive review! We are delighted to know that you enjoyed our hot showers and our reasonable prices. We are always committed to providing a comfortable and clean accommodation environment for our guests. We look forward to welcoming you back again in the near future!

2/10 - Terrível

Holly

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

Xiong

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Met our expectations!It was a good place, our room was fresh and clean - and we had everything we needed.the self-check-in process was super convenient, making our stay even smoother. Highly recommend for a hassle-free experience
Hospedou-se por 1 diária em jan. de 2024
Resposta de Happy Smart inn Team em 5 de fev. de 2024
Hi Xiong,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stay away from this place!!!
This is the most nasty room I ever stayed. I have to stayed here because my truck broke down and was the only motel in the area walking distance from the shop my truck was. When I entered the room the sink mirror where all splashed. The bath tub where dirty with soap scum. I have to clean the toilet myself, because looks nasty (glad i carry some detergent with me). The floor where dirty and NOT sweep. I fell asleep due to be so tired of the ordeal of my day to find the next day that my sheets were stained with blood. OTHER PEOPLE BLOOD!!! I almost died!! To my understanding we were told that the health department had closed it and had just reopened a month prior us staying there. Stay away from this place!!!
Hospedou-se por 6 diárias em dez. de 2023
Resposta de Happy Smart inn Team em 31 de jan. de 2024
Dear Customer,I'm sorry to hear about your unpleasant experience at our motel. We understand the importance of a clean and comfortable room, especially for guests dealing with unexpected travel disruptions. Please accept our sincerest apologies for the conditions you encountered. It is our standard practice to maintain high levels of cleanliness and hygiene, and it seems we fell short in your case. This incident was certainly not reflective of our usual standards. We have addressed the issues with our housekeeping team to ensure this does not happen again. Your feedback is invaluable in helping us improve. We hope you will give us another chance to provide you with the quality service and accommodation you deserve.

10/10 - Excelente

Daniel

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was very nice and comfortable. It was better than we expected. There were plenty of parking spots, which was really handy. And the self-check-in machine Super easy and convenient. Had a great stay overall!
Hospedou-se por 1 diária em jan. de 2024
Resposta de Happy Smart inn Team em 29 de jan. de 2024
Hello Daniel,Thank you so much for your wonderful review! We're thrilled to hear that your stay exceeded expectations and that you found our facilities, including ample parking and the self-check-in machine, to be convenient. It's always our goal to ensure a comfortable and enjoyable experience for our guests. We look forward to welcoming you back for another great stay in the future

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em jan. de 2024

6/10 - Ok

Steven

Fine if you dont want to shower.
Automated checkin computer wouldnt work for me. My shower was missing its shower curtain, had zero hot or warm water, water that did come out had rusty bits and color in it. Bed was comfy. Several stray cats around the lot act as security.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Happy Smart inn Team em 24 de jan. de 2024
Hello Steven, Thank you for taking the time your feedback is especially important to us.We apologize for the inconvenience caused by our automated check-in system. Please rest assured that we are actively working on improving this system to ensure a smoother experience for our future guests.Regarding the shower issues you mentioned, we will immediately inspect and address these issues, including the hot water and cleanliness of the shower.We are pleased to hear that you found the bed comfortable. As for the stray cats you mentioned, we will notify our team to ensure they do not negatively impact our guests' experience while also considering their well-being.Thank you again for your feedback, and we look forward to the opportunity to serve you again and demonstrate our improved quality of service.

4/10 - Insatisfatória

ricky

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Rudolf

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Efficient checkin
Hospedou-se por 1 diária em jan. de 2024
Resposta de Happy Smart inn Team em 15 de jan. de 2024
Hi Rudolf,We greatly appreciate your positive feedback about our automatic check-in. We are delighted to hear that you found the check-in process efficient. Our aim is to provide a smooth and swift check-in experience for our guests.and it's gratifying to see our self-check in meeting your approval.We look forward to the opportunity of serving you again in the future

2/10 - Terrível

Lupe

Viagem de negócios, Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Person at reception desk was very rude. Most of the hotel looks like it was condemned or should be. Or a place for family’s
Hospedou-se por 1 diária em jan. de 2024
Resposta de Happy Smart inn Team em 15 de jan. de 2024
Hi Lupe,Please accept our sincerest apologies for the unpleasant experience you encountered during your stay.We take your feedback very seriously and are particularly regretful about the attitude of our reception staff. Please be assured that this does not reflect our service ethos and standards. We are committed to providing friendly and professional service to every guest.Regarding your comments on the hotel environment, we are actively working on improvements and maintenance to ensure that our facilities meet our guests' expectations.We sincerely hope that you will give us the opportunity to correct and improve. We look forward to the chance to serve you again in the future and to demonstrate our enhanced service and facilities.Thank you again for sharing your experience.

2/10 - Terrível

Alona

Viagem de negócios, Viagem a dois
Pontos negativos: Comodidades e condições e instalações da propriedade
9 minutes to SD Arizona which is good. But extremely dirty floor and bathroom. You can see outside through the door. Heater just running out, so you can’t control the temperature. Administrator was nice and was trying to fix problems. Can’t recommend this place. Still need a lot of work to be fine.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Happy Smart inn Team em 11 de jan. de 2024
Hello Alona,Thank you for taking the time to provide us with your feedback. We are pleased to hear that you found our location convenient, but we are deeply sorry for the issues you encountered with cleanliness and amenities. Please be assured that we take your feedback seriously and have already begun addressing these issues, including thorough cleaning of the bathrooms, repairing doors and windows, and ensuring the heating system is fully operational.Thank you again for your valuable feedback, and we look forward to the opportunity to serve you again.

2/10 - Terrível

Charalampos

Viagem a dois
Pontos negativos: Comodidades

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Terrible experience
This is an absolutely terrible hotel. Old, dirty, with dirty bathrooms. Dirt was everywhere, especially under the bed.
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Happy Smart inn Team em 11 de jan. de 2024
Hello Anonymous,We sincerely apologize for any inconvenience during your stay.We are continually striving to enhance our hygiene standards and deeply regret not meeting your expectations this time. Our team regularly conducts thorough cleaning and inspections, particularly in the guest rooms and public areas, to ensure a clean and tidy environment for every guest. Please feel free to reach out for further discussion or any assistance you may need. We are committed to ensuring your satisfaction and hope to welcome you back in the future

8/10 - Boa

Perry

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Decent place. Everything was clean and the bed was fine. Seemed to be upgraded recently. Great price. Automated check in was a little MickeyMouse, but staff was helpful.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Happy Smart inn Team em 2 de jan. de 2024
Hello Perry,We deeply appreciate your time in sharing your valuable feedback about our staff and room. Your insights are crucial in aiding us to enhance our services and accommodations.We hope to have the chance to serve you again on your next visit.

8/10 - Boa

Nolan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Happy Smart inn Team em 2 de jan. de 2024
Hello Nolan,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 - Boa

Barbara

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This place is super clean and quiet, like everything's just been done up. I totally recommend it. Plus, it's really comfy. the self check in machines are Sooo nice ,saves a lot of time . definitely stay again!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Happy Smart inn Team em 26 de dez. de 2023
Hello Barbara,We are deeply grateful for your positive feedback and for choosing our services. Your satisfaction is our utmost priority. We're delighted that you enjoyed our convenient self-check-in feature. We look forward to providing you with exceptional service again during your next visit.

10/10 - Excelente

Ortega

Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Rechard

Excellent value for money,good location,easy to get to.Our room was clean and comfortable.Stuff are friendly.Looks the hotel has been renoveted.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Happy Smart inn Team em 19 de dez. de 2023
Hey Rechard! Super glad to know you had a great time with us! Our goal is always to make your stay super special and memorable. Can't wait to see you again for your next visit!

8/10 - Boa

Linda

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Happy Smart inn Team em 12 de dez. de 2023
Hi,Linda,,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 - Excelente

ANDY

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel has just been updated and remodeled.Hotel in a good location.Our room was confortable and clean.Stuff super friendlly and helpful.We would stay again.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Smart Inn Team em 5 de dez. de 2023
Hello ANDY,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 - Excelente

Sophia

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
facilities are very new extremely clean
Hospedou-se por 1 diária em nov. de 2023
Resposta de Smart Inn Team em 5 de dez. de 2023
Hello Sophia,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.