Vilas em El Arenal, JAL

"Excelente localização, perto do Centro histórico, Staff incrível desde os porteiros até as camareiras. Encontrei o quarto impecável e minha estadia foi maravilhosa. "

"Great location in the ‘bohemian’ neighbourhood with lots of eateries and convenience stores, very easy and safe to walk around. Lovely welcome from the receptionist who allowed me to check in a little earlier due to my early flight. Very comfortable room with good facilities. Breakfast buffet ($275mxn) offers a great selection. Room for improvement: breakfast advertised as starting at 7am doesn’t mean they are ready to receive guests. I arrived at about 7:05am and the staff were welcoming although not prepared. Despite this they were hospitable and attentive. On day two, I arrived at around 7:15am and they were still setting up. This time, less welcoming and attentive, probably influenced by the miserable face ‘greeting’ you as enter. The disco soundtrack was playing again, which is a lively way to start the day. However, the music was coming at me through my right ear, but I had to ask the happy lady at the front desk to turn off the sound from the TV above my head showing Stuart Little; the sound had been muted when I arrived but for some reason, she decided I also wanted the TV blasting at me through my left ear. The ‘greeter’ would also benefit from covering her mouth or wearing a mask when coughing, especially where food is being served. We all have bad days, and I assume this was hers."

"Este hotel já foi muito melhor. Atualmente há sempre muita gente, não há tanta gentileza por parte do staff. Não tive tão boa experiência como já tive no passado. "

"TIVEMOS UM INCOVENIENTE COM A SETOR PREMIUM DO HOTEL, O QUAL NOS CAUSOU CONSTRANGIMENTO E DESASTABILIZOU OS NERVOS DO MEU ESPOSO...ERRO GROTESCO DO GERENTE E ATENDENTE DO HOTEL."