Café da manhã com buffet grátis todos os dias

Avaliações de Crystal Inn Eatontown

2 out of 5
Crystal Inn Eatontown
170 Main Street (Hwy 35), Eatontown, NJ

Avaliações

6,4
Nota 10 - Excelente. 167 de 767 avaliações" "
Nota 8 - Boa. 167 de 767 avaliações" "
Nota 6 - Ok. 171 de 767 avaliações" "
Nota 4 - Insatisfatória. 120 de 767 avaliações" "
Nota 2 - Terrível. 142 de 767 avaliações" "

6,6/10

Limpeza

7,4/10

Serviço e funcionários

6,2/10

Comodidades

6,0/10

Condições e instalações da propriedade

6,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Valnei

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Gostei do quarto amplo e bem limpo, tinha apenas um ponto de vazamento do ar-condicionado.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de CC - Guest Relations Manager em 20 de mai. de 2024
Olá Valnei! Obrigado por compartilhar sua experiência positiva em relação ao quarto espaçoso e limpo que oferecemos. Lamentamos o transtorno causado pelo vazamento do ar condicionado e queremos garantir que estamos tomando medidas imediatas para resolver esse problema e garantir um ambiente confortável e sem problemas para todos os nossos hóspedes. Sua satisfação é importante para nós e esperamos ter a oportunidade de recebê-lo novamente para uma estadia ainda mais agradável no futuro.

10/10 - Excelente

Jr&Mr

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Aceptable
Hospedou-se por 2 diárias em mai. de 2024
Resposta de CC - Guest Relations Manager em 15 de mai. de 2024
Hi Jr&Mr! Thank you for your review. We value your feedback and strive to continually improve our services to meet your expectations. Should you have any further comments or suggestions, please feel free to share them with us. We hope to have the opportunity to host you again in the future.

10/10 - Excelente

Hammanga

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice. Only problem is the transportation else very quiet area a place to just go and relax
Hospedou-se por 7 diárias em mai. de 2024
Resposta de CC - Guest Relations Manager em 9 de mai. de 2024
Hi Hammanga! We're glad to hear that you enjoyed the tranquility of our location and found it to be a peaceful retreat for relaxation. Your comfort and satisfaction are important to us, and we're pleased that you had a positive experience overall. We apologize for any inconvenience regarding transportation and will explore options to improve accessibility for our guests. Thank you for your feedback, and we hope to welcome you back for another peaceful stay in the future.

8/10 - Boa

Anne, Monroe

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The lady at the front desk when we checked in was extremely friendly and explained everything to us.
Hospedou-se por 1 diária em mai. de 2024
Resposta de CC - Guest Relations Manager em 6 de mai. de 2024
Hi Anne. We're delighted to hear that you had a positive experience with the front desk staff during check-in. Providing friendly and informative service is important to us, and we're pleased that our team member made you feel welcome and well-informed. Your feedback is appreciated, and we'll be sure to pass along your kind words to our staff member. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 - Excelente

Gela

Hospedou-se por 1 diária em abr. de 2024
Resposta de CC - Guest Relations Manager em 6 de mai. de 2024
Hi Gela. Thank you for rating us 5/5! Your satisfaction is very important to us and we value your business. The high rating you have left us will serve as an encouragement for us to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - Ok

Lise

Viagem de negócios, Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
It's 2 star inn, nothing special
Hospedou-se por 4 diárias em abr. de 2024
Resposta de CC - Guest Relations Manager em 30 de abr. de 2024
Hi Lise! Thank you for your feedback. We aim to provide a comfortable and pleasant stay for all our guests, regardless of our star rating. If there's anything specific you feel we could improve upon, please let us know. Your input helps us to better serve our guests and enhance their experience. We appreciate you choosing to stay with us and hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 - Boa

Teisha

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property was in perfect location for the travel to different jobs.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de CC - Guest Relations Manager em 29 de abr. de 2024
Hi Teisha! We're glad to hear that our property's location was convenient for your travel to different job sites. Providing a strategic and accessible location for our guests is important to us, and we're delighted that it met your needs during your stay. If you have any further feedback or requests for future visits, please feel free to share. We appreciate your business and look forward to welcoming you back for another comfortable stay in the future.

8/10 - Boa

Kirk

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good for a cheap and place to stay
Hospedou-se por 3 diárias em abr. de 2024
Resposta de CC - Guest Relations Manager em 29 de abr. de 2024
Hi Kirk! We're glad to hear that you found our property to be a suitable and affordable option for your stay. Providing comfortable accommodations at a reasonable price is important to us, and we're pleased that we could meet your needs. If there's anything specific you'd like us to improve or if you have any further feedback, please don't hesitate to let us know. We appreciate your business and hope to welcome you back for another pleasant stay in the future.

4/10 - Insatisfatória

Yasmin, Kearny

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de CC - Guest Relations Manager em 26 de abr. de 2024
Dear Yasmin,Thank you for leaving us a rating. I would like to apologize if you have expectations that we have failed to meet. If you can, please send us your feedback or contact our front desk directly if there's anything about your stay that you would like to talk to us about.

10/10 - Excelente

Joanne

Viagem a dois
The staff was very kind and helpful. It’s a very basic hotel no thrills if you’re looking for a hotel that’s affordable I would recommend staying here. It was very quiet.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de CC - Guest Relations Manager em 24 de abr. de 2024
Dear Joanne, We appreciate your feedback and are pleased to hear that you found our staff to be kind and helpful during your stay. While we aim to provide a comfortable experience for our guests without unnecessary frills, we're delighted that you found the hotel to be quiet and affordable. Thank you for choosing to stay with us, and we hope to welcome you back in the future!

2/10 - Terrível

Dorothea

Viagem em grupo, Viagem com animais de estimação
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e comodidades
The most uncomfortable bed I have ever slept in. And when I asked for more pillows, the staff told me they were out of pillows.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de CC - Guest Relations Manager em 22 de abr. de 2024
Dear Dorothea,We apologize for the discomfort you experienced with the bed during your stay, as well as for the inconvenience regarding the availability of additional pillows. Providing a comfortable and restful night's sleep is important to us, and we regret that we fell short of meeting your expectations in this regard.Please know that your feedback will be shared with our team to ensure that we address these issues promptly and make necessary improvements to enhance our guests' experiences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

2/10 - Terrível

Caritina

Terrible
Hospedou-se por 1 diária em abr. de 2024
Resposta de CC - Guest Relations Manager em 22 de abr. de 2024
Dear Caritina,We're sorry to hear that your experience with us was not satisfactory. We strive to provide all of our guests with a positive and enjoyable stay, and it's disappointing to learn that we fell short of meeting your expectations. If there are specific concerns or issues you'd like to address, please feel free to share them with us so that we can work to make improvements. Your feedback is valuable to us, and we hope to have the opportunity to regain your trust in the future. If you have any further comments or if there's anything we can do to assist you, please don't hesitate to let us know.

10/10 - Excelente

Alejandro J

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Had everything we needed. The hotel was nice and quiet. Room was as clean too. Nice place
Hospedou-se por 1 diária em abr. de 2024
Resposta de CC - Guest Relations Manager em 22 de abr. de 2024
Dear Alejandro,It is great to hear that you had a pleasant stay with us and that you found everything you needed at our hotel. It's great to know that you enjoyed the quiet environment, the cleanliness of your room, and that you found our hotel to be a nice place overall. Your satisfaction is our priority, and we appreciate your kind words. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 - Excelente

Jason

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy all around. The value for the price is spot on.
Hospedou-se por 1 diária em abr. de 2024
Resposta de CC - Guest Relations Manager em 22 de abr. de 2024
Dear Jason, We're delighted to hear that you found your experience with us to be easy and that you felt the value for the price was spot on. Providing excellent value and a hassle-free experience for our guests is always our goal. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please let us know.

10/10 - Excelente

Kalman J

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
This is a budget property. No carpet and no bedside lamps. No toiletries in the bathroom. But the bed and bedding were very good. Excellent tv and wifi, and a big mini fridge. Overall good for a budget motel and I would be happy to stay here again. Laminate floor was in good condition and walls look recently painted. Nice front desk people. AC/heating worked well. Room had microwave. Room could use a second desk chair. Recommended.
Hospedou-se por 1 diária em abr. de 2024
Resposta de CC - Guest Relations Manager em 22 de abr. de 2024
Dear Kalman J, Thank you for sharing your detailed feedback about your recent stay at our budget property. We're pleased to hear that you found the bed and bedding to be very good, and that you appreciated amenities such as the excellent TV, WiFi, and spacious mini fridge. We're also glad that you found the laminate floors and freshly painted walls to be in good condition, and that our front desk staff provided excellent service.Your suggestions regarding additional amenities such as bedside lamps, toiletries, and a second desk chair are noted, and we'll certainly take them into consideration as we strive to improve our guests' experiences.Thank you for recommending us, and we look forward to welcoming you back on your next visit! If there's anything else we can do to enhance your stay, please don't hesitate to let us know.

8/10 - Boa

James

Viagem de negócios
I was not happy with room service. 4 day trip bed not made one time
Hospedou-se por 4 diárias em abr. de 2024
Resposta de CC - Guest Relations Manager em 18 de abr. de 2024
Dear James, We sincerely apologize for the inconvenience you experienced with room service during your stay. Our goal is to provide thorough and attentive service to all our guests, and it appears we fell short in your case. We appreciate you bringing this to our attention. We will address this issue immediately with our housekeeping staff to ensure our service standards are fully met in the future. We hope to have another opportunity to serve you better and restore your confidence in our hotel.Sincerely,

2/10 - Terrível

Lavern

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Customer service was poor. Receptionist was very rude and disrespectful. Need to be train on how to communicate with customer. She can’t find my name in system refer to me as some one else , try to explain she told me she refused to listen.and laugh in my face. She need to be fired.checking out the male receptionist was very pleasant
Hospedou-se por 1 diária em abr. de 2024
Resposta de S em 15 de abr. de 2024
Hi Lavern, I do apologize for the confusion with your reservation. I was on the other end of the phone with the front desk agent as she worked quickly to resolve this issue and get you into your room right away, even though you were cursing and yelling at her. I noticed she did apologize to you for the confusion when she handed you the room keys, so you could go rest after a long day of travel. Our staff is working hard to train and always learning new ways to understand guests so they can have a great stay.

10/10 - Excelente

Noldy

Great staff
Hospedou-se por 1 diária em abr. de 2024
Resposta de MP - Guest Relations Manager em 10 de abr. de 2024
Hello Noldy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - Excelente

Samantha

Viagem em grupo
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
The man at the front desk was beyond nice and patient!
Hospedou-se por 1 diária em abr. de 2024
Resposta de CC - Guest Relations Manager em 5 de abr. de 2024
Dear Samantha, Thank you for sharing your positive experience with our front desk staff. We're delighted to hear that you received exceptional service during your stay. Providing friendly and patient service is a priority for us, and we're pleased that our team member met your expectations. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future.Sincerely,

4/10 - Insatisfatória

Shilpa, Edison

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
The room assigned to us was not cleaned at all. Toilet Flush was not working. We informed the front desk and checked out within 4 hours.
Hospedou-se por 1 diária em mar. de 2024
Resposta de CC - Guest Relations Manager em 5 de abr. de 2024
Dear Shilpa, I apologize for the inconvenience you experienced during your recent stay. It's unacceptable that your room was not cleaned and that the toilet flush was not working properly. Your feedback has been noted, and we will address these issues with our housekeeping and maintenance teams to ensure they are rectified promptly. We strive to provide a comfortable and enjoyable stay for all our guests, and it's disappointing to hear that we fell short in this instance. If there's anything else you would like to share or if you have any further concerns, please don't hesitate to reach out. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,

2/10 - Terrível

Dennis

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The evening front desk staff that woork on March 18 2024 needs better customer rep training she was rude and nasty she needs to be replaced
Hospedou-se por 4 diárias em mar. de 2024
Resposta de MP - Guest Relations Manager em 31 de mar. de 2024
Hello Dennis, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 - Excelente

Douglas

Hospedou-se por 1 diária em mar. de 2024
Resposta de MP - Guest Relations Manager em 31 de mar. de 2024
Hello Douglas, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

2/10 - Terrível

Theodore

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Terrible experience
Hospedou-se por 1 diária em fev. de 2024
Resposta de MP - Guest Relations Manager em 21 de fev. de 2024
Hello Theodore, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 - Ok

Daniella

Viagem com a família
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Limpeza
You get what you pay for.
You get what you pay for. We stayed in winter so the pool wasn’t open I don’t have a review of that. The bathroom was questionable at best. I actually went out and bought my own cleaning supplies and air freshener for the room. The tub was quasi clogged so a military shower was necessary so that I wasn’t just standing in water (even though I still was). I stayed with a child. I used antibacterial fabric spray on the beds and pillows. The sheets had some stains but I believe they were clean. One of the bedspreads had a cigarette burn in them. Just had an overall smell. But the Roku was great and the heat was phenomenal. So it wasn’t terrible and for one night it was doable.
Hospedou-se por 1 diária em fev. de 2024
Resposta de MP - Guest Relations Manager em 10 de fev. de 2024
Hello Daniella, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 - Insatisfatória

Cassandra

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
There was cockroaches
Hospedou-se por 2 diárias em jan. de 2024
Resposta de MP - Guest Relations Manager em 20 de jan. de 2024
Hello Cassandra, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 - Ok

Tatjana

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de MP - Guest Relations Manager em 20 de jan. de 2024
Hello Tatjana, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 - Terrível

Alyssa

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
There were roaches in our room and they said the only way to move us was a picture. But don’t worry I got one but still that’s disgusting and disturbing. At least two big ones and a bunch of small ones.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de MP - Guest Relations Manager em 8 de jan. de 2024
Hello Alyssa, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 - Insatisfatória

GOD's BEAUTIFUL

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The bathroom sucked.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de MP - Guest Relations Manager em 27 de dez. de 2023
Hello God's Beautiful, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 - Excelente

Matthew

Hospedou-se por 1 diária em dez.. de 2023
Resposta de MP - Guest Relations Manager em 23 de dez. de 2023
Hello Matthew, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 - Excelente

Elysee

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The property was recently updated and it’s comfortable and nice
Hospedou-se por 1 diária em dez.. de 2023
Resposta de MP - Guest Relations Manager em 23 de dez. de 2023
Hello Elysee, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Resposta de MP - Guest Relations Manager em 20 de jan. de 2024
Hello David, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - Excelente

Elysee

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The crystal inn in Eatontown recently renovated their place and it is a sight to see. Definitely a 10/10, will be coming back.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de MP - Guest Relations Manager em 10 de dez. de 2023
Hello Elysee, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 - Excelente

Melissa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Friendly staff. Very quiet
Hospedou-se por 1 diária em nov. de 2023
Resposta de MP - Guest Relations Manager em 13 de nov. de 2023
Hello Melissa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 - Terrível

Eric

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The “front doors” to the rooms don’t open with key cards So you must use the sketchy back entrance for first floor rooms. The room itself is a dirty jail cell. Nothing was clean. Was afraid to touch anything. Smelled horrible of cigarettes. Hair in the beds that looked like pubes although the manager said was the maids as of that makes it much better. Hopefully can stay far away from this place for good. The guy at the check in was nice and pleasant.
Hospedou-se por 1 diária em nov. de 2023
Resposta de MP - Guest Relations Manager em 10 de nov. de 2023
Hello Eric, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 - Boa

Samuel

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de MP - Guest Relations Manager em 4 de nov. de 2023
Hello Samuel, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 - Excelente

Douglas

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de MP - Guest Relations Manager em 31 de out. de 2023
Hello Douglas, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 - Ok

Joseph

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de MP - Guest Relations Manager em 31 de out. de 2023
Hello Joseph, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de MP - Guest Relations Manager em 30 de out. de 2023
Hello Valued Customer, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 - Insatisfatória

JAMES

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de MP - Guest Relations Manager em 25 de out. de 2023
Hello James, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 - Excelente

Melissa

Pontos positivos: Limpeza e serviço e funcionários
Friendly staff. Felt safe. Will definitely stay again.
Hospedou-se por 1 diária em out. de 2023
Resposta de MP - Guest Relations Manager em 23 de out. de 2023
Hello Melissa, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 - Excelente

Paul

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
20 dollar with tip each way to town for up to 4 people with theaters, top of the line Italian dining and a brewery among other restaurants. Well worth it to avoid possible run ins with the law or worse.
Hospedou-se por 1 diária em out. de 2023
Resposta de MP - Guest Relations Manager em 23 de out. de 2023
Hello Paul, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 - Boa

Daniel

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de MP - Guest Relations Manager em 21 de out. de 2023
Hello Daniel, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 - Terrível

Billy

Hospedou-se por 3 diárias em set. de 2023
Resposta de MP - Guest Relations Manager em 4 de nov. de 2023
Hello Billy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 - Insatisfatória

Alicia

Viagem em grupo
Pontos negativos: Limpeza e condições e instalações da propriedade
The shower wasn't ver clean. It took forever to get barely warm water. They did not clean our room while we were gone yesterday. But I do have to say that the guy that was on duty the night we checked in was very nice and helpfull.
Hospedou-se por 2 diárias em out. de 2023
Resposta de MP - Guest Relations Manager em 10 de out. de 2023
Hello Alicia, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 - Terrível

Amos, Hinesville

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Hotel, together with Expedia Advertised the hotel as 3.5 miles away from JFK airport. After booking, I came to find out that the hotel was more then 40 miles away. I reached out to Expedia and they told me that the hotel refused to issue a refund. I feel like I was Cheated by both Expedia and the hotel.
Hospedou-se por 1 diária em set. de 2023
Resposta de MP - Guest Relations Manager em 7 de out. de 2023
Hello Amos, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 - Excelente

George

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice hotel, spacious
Hospedou-se por 2 diárias em set. de 2023
Resposta de MP - Guest Relations Manager em 26 de set. de 2023
Hello George, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 - Ok

Gasendy

Average
Hospedou-se por 1 diária em set. de 2023
Resposta de MP - Guest Relations Manager em 26 de set. de 2023
Hello Gasendy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

4/10 - Insatisfatória

John

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de MP - Guest Relations Manager em 26 de set. de 2023
Hello John, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 - Ok

wendy

Hospedou-se por 1 diária em set. de 2023
Resposta de MP - Guest Relations Manager em 26 de set. de 2023
Hello Wendy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 - Boa

Vonda

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de MP - Guest Relations Manager em 26 de set. de 2023
Hello Vonda, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!