Área para churrasco/piquenique

Avaliações de Hampton Inn & Suites Albany-East Greenbush

2.5 out of 5
Hampton Inn & Suites Albany-East Greenbush
25 Hampton Inn Drive, East Greenbush, NY

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 430 de 655 avaliações" "
Nota 8 - Boa. 149 de 655 avaliações" "
Nota 6 - Ok. 42 de 655 avaliações" "
Nota 4 - Insatisfatória. 17 de 655 avaliações" "
Nota 2 - Terrível. 17 de 655 avaliações" "

9,2/10

Limpeza

9,2/10

Serviço e funcionários

9,0/10

Comodidades

9,2/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Jo Anne

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had a very pleasant stay at this Hampton Inn. The staff was friendly and helpful, and the hotel and surrounding property was clean and tidy. The rooms are comfy and clean. I travelled with my dog and the large surrounding grassy area was very convenient. I would absolutely stay here again.
Hospedou-se por 3 diárias em mai. de 2024

8/10 - Boa

Darren

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The place was clean , right off I90 and staff was very friendly
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Bentley A. em 21 de mai. de 2024
Thank you for sharing your positive experience with us! We are delighted to hear that you found our hotel clean, conveniently located off I-90, and that our staff was very friendly.Your feedback is greatly appreciated and serves as a great motivation for our team to continue providing excellent service. We hope to have the pleasure of welcoming you back in the near future.Warm regards,

10/10 - Excelente

George

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff was attentive and helpful.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Bentley A. em 21 de mai. de 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff attentive and helpful during your stay.Providing excellent service is our top priority, and your kind words are greatly appreciated by our entire team. We look forward to welcoming you back for another enjoyable stay soon.Warm regards,

10/10 - Excelente

Mia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Bentley A. em 21 de mai. de 2024
Thank you so much for taking the time to share your experience with us and for awarding us a perfect 5 out of 5! We are thrilled to hear that you had an excellent stay.Your kind words and high rating mean a lot to our team. We strive to provide exceptional service and a memorable experience for all our guests, and it is wonderful to know we succeeded during your visit.We look forward to welcoming you back soon and continuing to meet your expectations.Warm regards,

10/10 - Excelente

Brooke

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a beautiful hotel with very friendly staff.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Bentley A. em 13 de mai. de 2024
Thank you for your positive feedback! We're thrilled to hear that you had a wonderful experience at our hotel and that you found our staff to be friendly. Providing exceptional service and a welcoming atmosphere are top priorities for us, and we're delighted that we succeeded in making your stay enjoyable.If there's anything specific you particularly enjoyed about your stay or if there are any suggestions you have for how we can further enhance our guests' experiences, please feel free to share. We appreciate your feedback and look forward to welcoming you back for another beautiful stay in the future!

10/10 - Excelente

Bonnie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
easy to get to, very clean,nice staff.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Bentley A. em 13 de mai. de 2024
We're delighted to hear that you found our hotel easy to get to, very clean, and with a friendly staff! Providing a convenient location, a clean environment, and exceptional service are top priorities for us, and we're thrilled that we met your expectations in these areas.Your feedback is greatly appreciated, and it motivates us to continue delivering outstanding experiences to our guests. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon for another pleasant experience!

10/10 - Excelente

Marie

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staying here has always been a pleasure.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Bentley A. em 13 de mai. de 2024
We're thrilled to hear that staying with us has always been a pleasure for you! Providing a delightful experience for our guests is our top priority, and we're delighted that we've consistently met your expectations.Your continued patronage means the world to us, and we look forward to welcoming you back for many more enjoyable stays in the future. If there's anything specific you particularly enjoy about your visits with us or if there are any ways we can further enhance your experience, please don't hesitate to let us know. We're here to ensure that every stay with us is memorable and enjoyable.Thank you for your kind words, and we can't wait to see you again soon!

10/10 - Excelente

Frank

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
By far the greatest staff with customer service skills unmatched anywhere else.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Bentley A. em 13 de mai. de 2024
Thank you so much for your glowing praise! We're thrilled to hear that you had such a positive experience with our staff and that their customer service skills were unmatched. Providing exceptional service and creating memorable experiences for our guests are top priorities for us, and we're delighted that our team succeeded in exceeding your expectations.We'll be sure to pass along your kind words to our staff members. Feedback like yours motivates us to continue delivering outstanding service to all our guests. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional experience soon!

10/10 - Excelente

Beverly

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Just what we needed when visiting the area
Hospedou-se por 1 diária em mai. de 2024
Resposta de Bentley A. em 13 de mai. de 2024
We're thrilled to hear that our hotel provided just what you needed during your visit to the area! Your satisfaction is our top priority, and we're delighted that we could contribute to making your trip enjoyable and comfortable. If there's anything else we can do to enhance your future stays with us or if you have any specific preferences or requests, please don't hesitate to let us know. We look forward to welcoming you back for another great experience soon!

10/10 - Excelente

george

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Bentley A. em 13 de mai. de 2024
Thank you so much for your perfect rating! We're delighted to hear that you had such a wonderful experience with us. Your satisfaction is our top priority, and we're thrilled that we could provide you with a 5-star stay. If there's anything specific you particularly enjoyed about your experience or if you have any suggestions for how we can maintain this level of excellence, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

8/10 - Boa

Tammy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice rooms! Great staff
Hospedou-se por 1 diária em abr. de 2024
Resposta de Bentley A. em 13 de mai. de 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed our nice rooms and that you found our staff to be great. Providing comfortable accommodations and excellent service are top priorities for us, and we're thrilled that we met your expectations in these areas.Your satisfaction is important to us, and we're grateful for your kind words. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great experience soon!

10/10 - Excelente

Victoria

Viagem a dois
Pontos positivos: Comodidades e condições e instalações da propriedade
Everything
Hospedou-se por 1 diária em abr. de 2024
Resposta de Bentley A. em 13 de mai. de 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had such a wonderful experience with us. Your satisfaction is our top priority, and we're delighted that you had a 5-star stay. If there's anything specific you particularly enjoyed about your experience or if you have any suggestions for how we can maintain this level of excellence, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

10/10 - Excelente

michael

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very clean and the employees were great and helpful !
Hospedou-se por 1 diária em abr. de 2024
Resposta de Bentley A. em 13 de mai. de 2024
We're thrilled to hear that you had such a positive experience during your stay with us! Providing a clean environment and excellent service are top priorities for us, and we're delighted that we met your expectations in these areas.Our team works hard to ensure that our guests feel welcomed and supported throughout their stay, so we're glad to hear that you found our employees to be great and helpful.Your feedback is greatly appreciated, and it motivates us to continue delivering outstanding experiences to our guests. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay soon!

2/10 - Terrível

Lindsy

Unable to stay- booked the room during a massive power outage in our area, arrived at hotel and was greeted by a very kind employee who notified us that they also had no power or hot water. Unfortunately I still haven’t been refunded the money or my reward points that were spent :( employees were great despite this unfortunate event
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Bentley A. em 13 de mai. de 2024
I'm truly sorry to hear about the inconvenience you experienced due to the power outage during your scheduled stay. It's understandable that this situation would be frustrating and disappointing, especially when you had made plans to stay with us.Regarding the refund of your money and reward points, I recommend reaching out to the third-party booking platform you used to make your reservation. They should be able to assist you with processing the refund for your reservation and restoring your reward points.However, I'd like to ensure that we address any remaining concerns on our end. If there's anything further we can do to assist you or if you have any questions, please don't hesitate to reach out to us directly. We're here to help and ensure that you receive the assistance you need.Thank you for your understanding, and we appreciate your patience during this challenging situation. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 - Excelente

Mark

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property was clean, staff was very nice Great location for our quick trip
Hospedou-se por 1 diária em abr. de 2024
Resposta de Bentley A. em 13 de mai. de 2024
Thank you for your positive feedback! We're delighted to hear that you found our property clean and that our staff was very nice. Providing a pleasant and welcoming environment for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations.We're also glad to hear that our location was convenient for your quick trip. We aim to provide a convenient and accessible location for all our guests, so it's great to know that it worked well for you.If there's anything else we can do to make your future stays even more enjoyable or if you have any suggestions for how we can further enhance our guests' experiences, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay soon!

10/10 - Excelente

James

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room is clean with everything we need for our stay. Front desk young lady was friendly and pleasant to talk to. Check in was quick and easy.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Bentley A. em 13 de mai. de 2024
Thank you for your kind words! We're thrilled to hear that you found your room clean and well-equipped for your stay. Providing a comfortable and welcoming environment is our priority, and we're delighted that we met your expectations.We're also glad to hear that our front desk staff provided friendly and efficient service during check-in. We strive to make the check-in process as quick and easy as possible, so it's great to hear that you had a positive experience.If there's anything else we can do to make your stay even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another pleasant stay soon!

10/10 - Excelente

Mark

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
close to train station
Hospedou-se por 1 diária em mar. de 2024
Resposta de Bentley A. em 13 de mai. de 2024
Thank you for mentioning the proximity to the train station! We're glad to hear that our hotel's location was convenient for your travel needs. Providing easy access to transportation hubs is important to us, and we're delighted that we could offer you convenience during your stay.If there's anything else we can do to make your future stays even more enjoyable or if you have any suggestions for how we can further enhance our guests' experiences, please don't hesitate to let us know. We look forward to welcoming you back for another great stay soon!

8/10 - Boa

Jessica

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Initial room had a sewage smell coming from shower drain. However, when I went downstairs to the front desk they gave me another room and apologized to me for the inconvenience
Hospedou-se por 1 diária em mar. de 2024
Resposta de Bentley A. em 13 de mai. de 2024
Thank you for sharing your feedback with us. We're glad to hear that our front desk team was able to promptly address the issue with the sewage smell in your initial room and provide you with a new room. However, we apologize for the inconvenience and discomfort you experienced upon discovering the odor.Ensuring that our guests have a comfortable and enjoyable stay is our top priority, and we regret that we fell short of meeting your expectations during your initial room assignment. We appreciate your understanding and patience, and we're grateful for the opportunity to make things right by promptly addressing the issue and providing you with a satisfactory solution.Your feedback is important to us, and we will use it to improve our processes and prevent similar issues from occurring in the future. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know.We value your patronage and hope to have the opportunity to welcome you back for a much-improved stay in the future.

2/10 - Terrível

Scott

Hospedou-se por 1 diária em mar. de 2024
Resposta de Bentley A. em 13 de mai. de 2024
I'm sorry to hear that your experience fell short of your expectations. We take feedback seriously, and I'd like to understand more about what went wrong so we can address it. If you're comfortable sharing, could you provide some details about your stay and what aspects led to your dissatisfaction? Your insights will help us improve and ensure that future guests have a better experience.

2/10 - Terrível

Matthew

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Didn’t have a back up generator for when we lost power so we were cold, couldn’t take a warm shower for over 12hrs.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Bentley A. em 13 de mai. de 2024
I'm truly sorry to hear about the inconvenience you experienced due to the power outage during your stay. It's understandable that not having a backup generator in such situations would be frustrating and uncomfortable.Your feedback is important to us, and we take your concerns seriously. We will review our procedures and explore options to ensure that we are better prepared for similar situations in the future, such as investing in backup power solutions.Please accept our sincerest apologies for the discomfort you endured. We appreciate your understanding and patience during this unexpected event. If there's anything further we can do to make amends or if you have any additional feedback to share, please don't hesitate to reach out to us directly.We value your patronage and hope to have the opportunity to welcome you back for a much-improved experience in the future.

8/10 - Boa

Bryan-Brenda

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Bentley A. em 13 de mai. de 2024
Thank you for your rating and feedback! We're glad to hear that you had a positive experience overall. Your feedback is valuable to us, and we would love to know if there's anything specific we can do to improve and earn that extra star in the future. Please feel free to share any suggestions or concerns you may have. We appreciate your support and hope to welcome you back for an even better experience next time!

6/10 - Ok

Sarah

Viagem com a família
Pontos negativos: Limpeza
I booked this hotel with confidence as it had decent ratings on Expedia. I was very disappointed! First, there was an old piece of a cookie on the floor of our room, and old food left in the refrigerator. Second, we were out of shower gel. The housekeeping staff was clearly not paying attention. The room was just dated. The electric outlets weren’t working in the table. The bedding wasn’t as plush as advertised. I am very disappointed.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Bentley A. em 22 de mar. de 2024
Thank you for sharing your experience with us, and we sincerely apologize for the disappointment you encountered during your stay. It's disheartening to hear that we fell short of meeting your expectations, and we truly regret any inconvenience caused.Rest assured, we take your feedback seriously and will address the issues you mentioned with our housekeeping and maintenance teams to ensure that our rooms are thoroughly cleaned and properly stocked for all our guests. Additionally, we'll investigate the concerns you raised about the condition of the room and the functionality of the amenities to make necessary improvements.We understand the importance of providing a comfortable and enjoyable stay for our guests, and we're committed to making things right. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your valuable feedback, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

10/10 - Excelente

Stevenv

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Bentley A. em 22 de mar. de 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're delighted that you found everything to your liking during your stay. If there's anything specific you particularly enjoyed or if you have any suggestions for how we can maintain this level of excellence, please don't hesitate to let us know. We look forward to welcoming you back again soon for another wonderful stay!

10/10 - Excelente

Jennifer

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Bentley A. em 22 de mar. de 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're delighted that you found everything to your liking during your stay. If there's anything specific you particularly enjoyed or if you have any suggestions for how we can maintain this level of excellence, please don't hesitate to let us know. We look forward to welcoming you back again soon for another wonderful stay!

10/10 - Excelente

Karen

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Bentley A. em 22 de mar. de 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're delighted that you found everything to your liking during your stay. If there's anything specific you particularly enjoyed or if you have any suggestions for how we can maintain this level of excellence, please don't hesitate to let us know. We look forward to welcoming you back again soon for another wonderful stay!

10/10 - Excelente

Victor, the woodlands

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good hotel, close to downtown, yet not in downtown. Great access to the freeway. Close to a Wal Mart, Target, Starbucks, Cracker Barrel and the usual. Good parking. Well kept, IMHO more modern and in better shape that the Fairfield Inn across the street.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Bentley A. em 11 de mar. de 2024
Thank you for your detailed feedback! We're delighted to hear that you enjoyed our hotel's convenient location and amenities. Providing a comfortable and modern experience for our guests is our top priority, and we're thrilled that you found our property well-kept and in great condition. Your comparison to nearby hotels is greatly appreciated, and we're glad to hear that you found us to be a standout choice. If there's anything else we can do to enhance your next stay, please let us know. We look forward to welcoming you back soon!

10/10 - Excelente

Jeanne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, quiet
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Bentley A. em 11 de mar. de 2024
We're thrilled to hear that you appreciated our hotel's location and found it to be quiet during your stay. Creating a peaceful environment for our guests to relax and unwind is important to us. If there's anything specific you enjoyed about the location or if there are any suggestions you have for further improving the quietness of our property, please feel free to share. We're committed to ensuring your future stays are just as enjoyable. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

8/10 - Boa

Sheena

Viagem de negócios, Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Housekeeping service is not provided every day.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Bentley A. em 11 de mar. de 2024
Thank you for bringing your concern to our attention. We apologize for any inconvenience you experienced regarding our housekeeping service schedule. We understand the importance of maintaining a clean and comfortable environment for our guests, and we'll make sure to review our housekeeping procedures to ensure they align with your expectations. If there's anything specific you'd like us to address or if you have any suggestions on how we can improve our service, please let us know. Your feedback is invaluable to us, and we're committed to making your future stays with us even more enjoyable. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.

10/10 - Excelente

INGRID

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Bentley A. em 22 de mar. de 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're delighted that you found everything to your liking during your stay. If there's anything specific you particularly enjoyed or if you have any suggestions for how we can maintain this level of excellence, please don't hesitate to let us know. We look forward to welcoming you back again soon for another wonderful stay!

8/10 - Boa

Thomasine

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Hotel seemed recently renewed. Room was big and we had plenty of room. I would have given 5 stars except Breakfast was set up late (45 mins later) and we were charged for water after being told desk staff would not refill the water container in the lobby.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Bentley A. em 11 de mar. de 2024
Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the spaciousness of your room and that you found our recent renovations to your liking. However, we sincerely apologize for the issues you encountered with breakfast timing and the misunderstanding regarding the water refill policy.Rest assured, we take your comments seriously and will address these matters with our team to ensure that breakfast is consistently served on time and that our policies regarding amenities like water refills are communicated clearly and accurately to our guests. Your feedback helps us improve, and we appreciate your patience and understanding.We hope that despite these challenges, you were still able to enjoy your stay with us. Should you choose to stay with us again in the future, we will strive to provide you with a flawless experience from start to finish. Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back and exceed your expectations.

2/10 - Terrível

Nancy

Hospedou-se por 1 diária em fev. de 2024
Resposta de Bentley em 6 de fev. de 2024
I'm very sorry to hear that your experience fell far below your expectations, resulting in such a low rating. We take feedback like yours seriously, and we're deeply concerned to learn that you had a terrible experience during your stay.If you're willing to share more details about what specifically went wrong or what could have been improved, we would greatly appreciate it. Your feedback will help us identify areas for improvement and take corrective action to prevent similar issues from happening in the future.Please accept our sincere apologies for any inconvenience or discomfort you experienced. We truly value your feedback and hope to have the opportunity to make things right and regain your trust in us. If you're open to it, please reach out to us directly so we can address your concerns promptly.Thank you for bringing your experience to our attention, and we apologize once again for any disappointment or frustration you may have experienced during your stay.

8/10 - Boa

Kenneth

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Bentley A. em 11 de mar. de 2024
Thank you for your feedback and for choosing to stay with us! We're glad to hear that you had a positive experience overall. Your rating of 8 out of 10 is appreciated, and we're always striving to make improvements based on guest feedback. If there are any specific areas where you feel we could enhance your experience further, please let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future!

10/10 - Excelente

Elizabet

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Bentley em 29 de dez. de 2023
hank you for the excellent rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We look forward to providing you with another wonderful experience during your next visit. Thank you for choosing our hotel!

6/10 - Ok

Susan

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Bentley em 29 de dez. de 2023
I'm sorry to hear that your experience didn't meet your expectations. If you have specific feedback or concerns you'd like to share that could help us improve, please feel free to provide more details. Your satisfaction is important to us, and we would like to address any issues you may have encountered during your stay. Thank you for your feedback, and we hope to have the opportunity to make it right in the future.

6/10 - Ok

Heather

Viagem com a família
Room not ready when we checked in
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Bentley em 29 de dez. de 2023
I apologize for the inconvenience you experienced with your room not being ready upon arrival. Delays in room readiness can be frustrating, and we appreciate your understanding. Your feedback is valuable, and we will use it to improve our processes and ensure a smoother check-in experience for our guests.If there are any specific details or suggestions you would like to share about your stay, please feel free to provide more information. We hope to have the opportunity to provide you with a more positive experience during any future visits. Thank you for bringing this to our attention.

8/10 - Boa

Mary

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
This was the nicest of the 3 Hampton Hotels in New York that we stayed in. Had cookies and water. Was surprised that there was a $150 deposit when we checked in.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Bentley em 29 de dez. de 2023
We're glad to hear that you found the Hampton Hotel you stayed in to be the nicest among the three in New York. The complimentary cookies and water are a nice touch to enhance the guest experience.Regarding the 150 deposit, it's common for hotels to authorize a security deposit upon check-in to cover any potential incidental charges. This amount is typically released back to the guest after check-out, provided there are no additional charges. If you have any questions or concerns about the deposit, the hotel's front desk is usually happy to provide clarification.If there's anything else you'd like to share about your stay or if you have any suggestions for improvement, feel free to let us know. We appreciate your feedback, and we hope to welcome you back for another pleasant stay in the future!

8/10 - Boa

Jennifer

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Location was convenient to RPI, plenty of parking, good coffee.
Resposta de Bentley A. em 11 de mar. de 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that our location near Rensselaer Polytechnic Institute (RPI) was convenient for you and that you found our parking ample. Additionally, we're pleased to know that you enjoyed our coffee offerings.Your satisfaction is important to us, and we're committed to providing a comfortable and convenient experience for all our guests. If there's anything else we can do to enhance your stay or if you have any suggestions for improvement, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back again soon!

10/10 - Excelente

Dilip Kumar

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Bentley em 29 de dez. de 2023
hank you for the excellent rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We look forward to providing you with another wonderful experience during your next visit. Thank you for choosing our hotel!

10/10 - Excelente

Ronald

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good breakfast included
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Bentley em 29 de dez. de 2023
Thank you for your positive rating! We're glad to hear that you enjoyed a good breakfast during your stay. If there's anything specific you loved about the breakfast or if you have any suggestions for improvement, feel free to share.We appreciate your feedback, and we hope to have the pleasure of welcoming you back for another excellent stay in the future. Thank you for choosing our hotel!

10/10 - Excelente

Eric

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
So clean and welcoming, our stay was quiet and restorative, after a harrowing 1st attempt at lodging at the nearby "Four Seasons Motel," which we DO NOT recommend. There were fresh, complimentary cookies on the counter at check-in and the reception agent spoke in a soothing manner. The room was modern and well appointed. The television had a greeting on the screen, with my first name, a new feature for me. There was a pool, but we didn't have time to explore the property before check-out. I asked if we could have an extra hour before check-out, and they said it was no problem. A would return.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Bentley em 29 de dez. de 2023
We're delighted to hear that you had a fantastic experience during your stay, giving it a 5 out of 5 rating! It's wonderful that the cleanliness and welcoming atmosphere contributed to a quiet and restorative visit.We appreciate your positive comments about the fresh cookies, the modern and well-appointed room, and the personalized touch with your name on the TV screen. It's great to know that the staff was accommodating, allowing you an extra hour for check-out.We look forward to welcoming you back for another enjoyable stay in the future. If there's anything specific you loved about your visit or if you have any suggestions for improvement, feel free to share. Thank you for choosing our hotel!

10/10 - Excelente

Kathleen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The breakfast was a convenient and great start to the day. The beds were comfortable. The room was clean and spacious.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Bentley em 29 de dez. de 2023
We're thrilled to hear that you had a 5 out of 5 experience during your stay! It's wonderful that you found the breakfast convenient and a great start to your day. Comfortable beds, clean rooms, and spacious accommodations are essential elements of a positive stay, and we're glad we could meet your expectations.If there's anything specific you loved about your stay or if you have any suggestions for improvement, feel free to share. We look forward to providing you with another excellent experience during your next visit. Thank you for choosing our hotel!

6/10 - Ok

Philip

Pontos positivos: Limpeza
The entrance from the highway is difficult to spot. I drove by it twice without noticing it. The room was good except for no bar soap in the bathroom. I got bar soap at main desk. Second floor hallway felt refrigerated. Room was warm but there was a noticeable chill in hallway. In three days it never changed. Breakfast OK if you like turkey sausage.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Bentley em 29 de dez. de 2023
Thank you for sharing your feedback about your recent stay. We appreciate your comments, and they provide valuable insights for improvement. I apologize for any inconvenience you experienced.The difficulty in spotting the entrance and the issue with the hallway temperature are important points, and we will look into ways to improve signage and maintain a comfortable environment throughout the property. Your input about the lack of bar soap in the bathroom will also be addressed to ensure a more seamless experience for our guests.If there's anything more you'd like to share or if there are specific aspects you'd like us to address, please feel free to provide additional details. We value your feedback, and we hope to have the opportunity to better serve you in the future. Thank you for choosing our hotel.

10/10 - Excelente

Elton

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean, friendly staff, pool was really warm, breakfast area is nice.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Bentley em 29 de dez. de 2023
Thank you for the wonderful 5 out of 5 rating! We're delighted to hear that you had a positive experience during your stay. It's fantastic that you found the hotel very clean, the staff friendly, the pool warm, and the breakfast area nice.If there's anything specific you loved about your stay or if you have any suggestions for improvement, feel free to share. We appreciate your feedback, and we look forward to providing you with another excellent experience during your next visit. Thank you for choosing our hotel!

10/10 - Excelente

Dawud

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very micet
Hospedou-se por 1 diária em nov. de 2023
Resposta de Bentley em 29 de dez. de 2023
Thank you for the positive rating! We're thrilled to hear that you had a very nice experience during your stay. If there's anything specific you loved about your visit or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and look forward to welcoming you back for another excellent stay in the future. Thank you for choosing our hotel!

10/10 - Excelente

Thomas

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Bentley em 29 de dez. de 2023
hank you for the excellent rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We look forward to providing you with another wonderful experience during your next visit. Thank you for choosing our hotel!

6/10 - Ok

Chris

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Booked and pre-paid for this property through expedia for my wife and mother in law to stay. Apon arrival the desk staff made my wife pay again saying it wasnt paid...so I paid 218.99 Canadian for it and she got scammed out of an additional 183 US. Will change review if they correct it but so far nothing...The place is nice and aparently pet friendly as there was a cat that woke them up at 5am meowing out in the hallway....
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Theresa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very accommodating staff. Room was clean and comfortable.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Bentley em 29 de dez. de 2023
We're delighted to hear that you had a 5 out of 5 experience during your stay! It's wonderful that the staff was accommodating, and you found the room clean and comfortable.If there's anything specific you loved about your stay or if you have any suggestions for improvement, feel free to share. We appreciate your feedback, and we look forward to providing you with another excellent experience during your next visit. Thank you for choosing our hotel!

10/10 - Excelente

Jennifer

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Bentley em 6 de nov. de 2023
Thank you for the perfect score! We're thrilled to hear that you had an outstanding experience during your stay, earning a 10 out of 10. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for another exceptional stay in the future. If you have any specific comments or suggestions to share, please feel free to let us know. Your feedback helps us continually improve our services.

10/10 - Excelente

Michael, Manchester

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice rooms. All new.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Bentley em 6 de nov. de 2023
Thank you for the perfect score! We're thrilled to hear that you had an outstanding experience during your stay, earning a 10 out of 10. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for another exceptional stay in the future. If you have any specific comments or suggestions to share, please feel free to let us know. Your feedback helps us continually improve our services.

8/10 - Boa

James

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Coffee in lobby not available in the evening. Coffee maker in room did not work. Dislike $150 hold on credit card with refund taking up to a week.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Bentley em 6 de nov. de 2023
We appreciate your feedback about your recent stay, and we're sorry to hear about the issues you encountered. Here's how we plan to address your concerns:Coffee Availability:We apologize for the inconvenience of not having coffee available in the lobby in the evening. We will review our coffee service hours to ensure guests can enjoy coffee at their convenience.In-Room Coffee Maker:We regret that the coffee maker in your room did not work. We will inspect and maintain all in-room amenities to prevent such issues in the future.Hold on Credit Card:We understand that the credit card hold can be frustrating, and the time it takes for the hold to be released is not ideal. Please note that the release of holds on credit cards is typically determined by your bank's policies, and we have no control over it. We recommend contacting your bank to inquire about their release policies and if there's any way to expedite the process.Your feedback is important, and we hope you'll consider giving us another opportunity to provide you with a more satisfying stay in the future. If you have any further comments or suggestions, please feel free to share. Your input is valuable to us.